ā10-19-2017 12:27 PM - edited ā03-12-2019 07:31 AM
Running upload profile and received the above error on the collector.
ā10-19-2017 12:31 PM
Hello,
Please share the appliance ID as well as the following log files for analysis.
/opt/ConcsoTgw/tail-end-gateway-decoupled/bin/nohup.out
/opt/ConcsoTgw/tail-end-gateway-decoupled/bin/CONN_TEG_LOGS/tail-end-gateway.log
ā10-23-2017 10:41 AM
Hi Enzo,
If you still need assistance, please private message Cesar the following:
Please share the appliance ID as well as the following log files for analysis.
/opt/ConcsoTgw/tail-end-gateway-decoupled/bin/nohup.out
/opt/ConcsoTgw/tail-end-gateway-decoupled/bin/CONN_TEG_LOGS/tail-end-gateway.log
If this issue is resolved, please mark accept as solution to close the discussion.
Thanks!
Cheri
ā10-23-2017 10:43 AM
Customer replied to me that he was unable to access those logs. Can you send the exact instructions on how to access those logs.
ā10-23-2017 11:33 AM
ā10-24-2017 06:29 AM
Hi,
Thanks for the information shared via PM. To "read" the log files you can use the cat command. For example:
cat /opt/ConcsoTgw/tail-end-gateway-decoupled/bin/nohup.out cat /opt/ConcsoTgw/tail-end-gateway-decoupled/bin/CONN_TEG_LOGS/tail-end-gateway.log
To extract the file, you can look into an utility such as WinSCP.
In addition, can you try the following:
* Re-apply the certificate on the web UI and share the screenshot of whether the license applies successfully or not?
Regards,
Cesar
ā10-25-2017 01:15 PM
ā10-25-2017 01:48 PM
Can you send the instructions on how to reapply the cert
ā10-27-2017 07:05 AM - edited ā10-27-2017 07:06 AM
The option is under: Help -> About -> View Properties -> License Properties
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