Buy or Renew
Buy or Renew
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
1207
Views
0
Helpful
6
Replies

Service pack issues (Collector Upgrade from 2.9.0.2 to 2.9.1)

scottyd
Level 1
Level 1

‎10-05-2021 12:06 PM

Hi

I am unable to apply the patch. Below is the error.

 

[Fri Oct 1 10:45:12 NZDT 2021] Apply TCL Called with arguments "SP" and "sp-30.2.1-1-0-lnx64.zip"
[Fri Oct 1 10:45:12 NZDT 2021] Inside existence of status db
[Fri Oct 1 10:45:27 NZDT 2021] Parsing package info
[Fri Oct 1 10:45:29 NZDT 2021] Validating package details
[Fri Oct 1 10:45:33 NZDT 2021] Parsing Component info
[Fri Oct 1 10:45:33 NZDT 2021] Validating Component info
[Fri Oct 1 10:45:33 NZDT 2021] Checking component dependency
[Fri Oct 1 10:45:33 NZDT 2021] Apply TCL returned 1
[Fri Oct 1 10:45:33 NZDT 2021] Executing pre-install scripts
[Fri Oct 1 10:49:10 NZDT 2021] Removing old Kernels
Inside preinstall script
Fetching Version info
Initializing SP Patch installation .....

Updated CASP
current CSPC version is : 2.9.0.2 and casp version is : 2.9.1.1
Current CSPC version 2.9.0.2
SP 2.9.1.1 can install on 2.9.1 and above only

child process exited abnormally

 

I believe the JeOS patch installed ok:

 

update next package to install
[Fri Oct 1 09:50:44 NZDT 2021] End of Script Execution
[Fri Oct 1 09:50:44 NZDT 2021] End of Procedure
[Fri Oct 1 09:50:44 NZDT 2021] Executing post-install scripts
Current SP :
Current JeOS :
Service Name : COLLECTOR
Hostname : nplcspc01.hiq.net.nz
Timezone : NZDT
Replaced scripts with Derby statements
[Fri Oct 1 09:52:24 NZDT 2021] Executed post-install scripts
[Fri Oct 1 09:52:24 NZDT 2021] Installation of software package of type "JeOS" completed successfully
[Fri Oct 1 09:52:25 NZDT 2021] --Component--CASP--CASP |Component |JeOS |2.9.1.1 |CASP component |1614307872--jeos-30.2.0-2-lnx64--
[Fri Oct 1 09:52:25 NZDT 2021] else block of status update
[Fri Oct 1 09:52:25 NZDT 2021] update version--2.9.1---CASP---Component-------
[Fri Oct 1 09:52:26 NZDT 2021] --Component--ConcsoTgw--ConcsoTgw |Component |JeOS |1.8.0 |Connectivity TGW component |1614307873--jeos-30.2.0-2-lnx64--
[Fri Oct 1 09:52:26 NZDT 2021] else block of status update
[Fri Oct 1 09:52:26 NZDT 2021] update version--1.8.0---ConcsoTgw---Component-------
[Fri Oct 1 09:52:27 NZDT 2021] --Component--AdminShell--AdminShell |Component |JeOS |1.9.4 |AdminShell component |1614307874--jeos-30.2.0-2-lnx64--
[Fri Oct 1 09:52:27 NZDT 2021] else block of status update
[Fri Oct 1 09:52:27 NZDT 2021] update version--1.9.4---AdminShell---Component-------
[Fri Oct 1 09:52:27 NZDT 2021] --Component--LCM--LCM |Component |JeOS |1.9.4 |LCM component |1614307875--jeos-30.2.0-2-lnx64--
[Fri Oct 1 09:52:27 NZDT 2021] else block of status update
[Fri Oct 1 09:52:27 NZDT 2021] update version--1.9.4---LCM---Component-------
[Fri Oct 1 09:52:28 NZDT 2021] --Component--Hardened CentOS--Hardened CentOS |Component |JeOS |8.1 patch#0 |Hardened CentOS |1614307876--jeos-30.2.0-2-lnx64--
[Fri Oct 1 09:52:28 NZDT 2021] else block of status update
[Fri Oct 1 09:52:28 NZDT 2021] update version--8.1 patch#0---Hardened CentOS---Component-------
[Fri Oct 1 09:52:29 NZDT 2021] --JeOS--JeOS--JeOS |JeOS | |jeos-30.2.1-1-lnx64 |Appliance Base Package patch update |1633034784--jeos-30.2.0-2-lnx64--
[Fri Oct 1 09:52:29 NZDT 2021] else block of status update
[Fri Oct 1 09:52:29 NZDT 2021] update version--jeos-30.2.1-1-lnx64---JeOS---JeOS-------
[Fri Oct 1 09:52:30 NZDT 2021] status db updation completed

0 Helpful
6 Replies 6

aibhatna
Cisco Employee
Cisco Employee

‎10-05-2021 12:11 PM

Hi scottyd,

 

Hope you are you doing well!
We are looking into the issue you posted. We will reach out to you soon with an update.

 

Thank you

Regards,
Aishwarya Bhatnagar

0 Helpful

aibhatna
Cisco Employee
Cisco Employee
In response to aibhatna

‎10-05-2021 12:30 PM - edited ‎10-05-2021 12:32 PM

Hi scottyd,

 

We request you to please download the patch for 2.9.1 again and apply it. 

 

Link to download Patch:   https://software.cisco.com/download/home/286312935/type/286312958/release/2.9.1

 

How to apply patch : https://www.cisco.com/c/dam/en/us/support/docs/cloud-systems-management/common-services-platform-collector-cspc/CSPC-Upgrade-Guide.pdf

 

Let us know if the issue still persists.

 

Thanks & Regards

 

0 Helpful

scottyd
Level 1
Level 1
In response to aibhatna

‎10-05-2021 02:07 PM

Thanks.

This is the session of the install.

 

But this is the result of show version


===========================================================================
Cisco Network Appliance Administration
===========================================================================


To see the list of all the commands press '?'
admin#
admin# sh ver
Build-name : Collection Platform Software 2.9.0.2

Version : sp-30.2.0-2-0-lnx64
admin#

 

Install

[root@nplcspc01 opt]#
[root@nplcspc01 opt]# unzip collector_2.9.1_Build-05.zip
Archive: collector_2.9.1_Build-05.zip
creating: collector_2.9.1_Build-05/
inflating: collector_2.9.1_Build-05/install.sh
extracting: collector_2.9.1_Build-05/jeos-30.2.1-0-lnx64.zip
extracting: collector_2.9.1_Build-05/sp-30.2.1-0-0-lnx64.zip
[root@nplcspc01 opt]#
[root@nplcspc01 opt]# ls
backup cisco collector_2.9.1_Build-05 ConcsoTgw install.sh jeos-30.2.1-1-lnx64.zip LCM sp-30.2.1-1-0-lnx64.zip
build.txt cleanup.sh collector_2.9.1_Build-05.zip ConcsoTgw.1633034998.zip java Jetty sntc.txt wmi
[root@nplcspc01 opt]#
[root@nplcspc01 opt]# cd collector_2.9.1_Build-05
[root@nplcspc01 collector_2.9.1_Build-05]# ls
install.sh jeos-30.2.1-0-lnx64.zip sp-30.2.1-0-0-lnx64.zip
[root@nplcspc01 collector_2.9.1_Build-05]#
[root@nplcspc01 collector_2.9.1_Build-05]# ./install.sh JeOS jeos-30.2.1-0-lnx64.zip
Appliance will auto reboot once the patch installation is completed. Press [y/Y] to proceed for installation, any other key to exit :y

Installing JeOS patch...
Patch installation in-progress, system will auto reboot once the patch installation is completed.
Kindly refer the logs in /opt/LCM/logs/ directory for more information.
[root@nplcspc01 collector_2.9.1_Build-05]# Logging installation - CSPC Home exists

[root@nplcspc01 collector_2.9.1_Build-05]# tail -f /opt/LCM/logs/apply
Initializing SP Patch installation .....

Updated CASP
current CSPC version is : 2.9.0.2 and casp version is : 2.9.1.1
Current CSPC version 2.9.0.2
SP 2.9.1.1 can install on 2.9.1 and above only

child process exited abnormally
[Wed Oct 6 09:18:07 NZDT 2021] Apply TCL Called with arguments "JeOS" and "jeos-30.2.1-0-lnx64.zip"
[Wed Oct 6 09:18:07 NZDT 2021] Inside existence of status db

[Wed Oct 6 09:18:47 NZDT 2021] Parsing package info
[Wed Oct 6 09:18:58 NZDT 2021] Validating package details

[Wed Oct 6 09:19:22 NZDT 2021] Parsing Component info
[Wed Oct 6 09:19:22 NZDT 2021] Validating Component info
[Wed Oct 6 09:19:22 NZDT 2021] Parsing Component info
[Wed Oct 6 09:19:22 NZDT 2021] Validating Component info
[Wed Oct 6 09:19:22 NZDT 2021] Parsing Component info
[Wed Oct 6 09:19:22 NZDT 2021] Validating Component info
[Wed Oct 6 09:19:23 NZDT 2021] Parsing Component info
[Wed Oct 6 09:19:23 NZDT 2021] Validating Component info
[Wed Oct 6 09:19:23 NZDT 2021] Parsing Component info
[Wed Oct 6 09:19:23 NZDT 2021] Validating Component info
[Wed Oct 6 09:19:23 NZDT 2021] Checking component dependency
[Wed Oct 6 09:19:23 NZDT 2021] Apply TCL returned 1
[Wed Oct 6 09:19:23 NZDT 2021] Checking component dependency

[Wed Oct 6 09:19:30 NZDT 2021] ==Dep_Version--_ANY_--Dep_Version--Hardened CentOS==
[Wed Oct 6 09:19:30 NZDT 2021] Inside _ANY_
[Wed Oct 6 09:19:31 NZDT 2021] ======Hardened CentOS |Component |JeOS |8.1 patch#0 |Hardened CentOS |1633035148----
[Wed Oct 6 09:19:31 NZDT 2021] Cyclic dependency check
[Wed Oct 6 09:19:31 NZDT 2021] Apply TCL returned 1
[Wed Oct 6 09:19:31 NZDT 2021] Checking component dependency
[Wed Oct 6 09:19:32 NZDT 2021] ==Dep_Version--_ANY_--Dep_Version--LCM==
[Wed Oct 6 09:19:32 NZDT 2021] Inside _ANY_
[Wed Oct 6 09:19:32 NZDT 2021] ======LCM |Component |JeOS |1.9.4 |LCM component |1633035147----
[Wed Oct 6 09:19:33 NZDT 2021] ==Dep_Version--_ANY_--Dep_Version--Hardened CentOS==
[Wed Oct 6 09:19:33 NZDT 2021] Inside _ANY_
[Wed Oct 6 09:19:33 NZDT 2021] ======Hardened CentOS |Component |JeOS |8.1 patch#0 |Hardened CentOS |1633035148----
[Wed Oct 6 09:19:33 NZDT 2021] Cyclic dependency check
[Wed Oct 6 09:19:33 NZDT 2021] Cyclic dependency check
[Wed Oct 6 09:19:33 NZDT 2021] Cyclic dependency check
[Wed Oct 6 09:19:33 NZDT 2021] Apply TCL returned 1
[Wed Oct 6 09:19:33 NZDT 2021] Checking component dependency
[Wed Oct 6 09:19:34 NZDT 2021] ==Dep_Version--_ANY_--Dep_Version--Hardened CentOS==
[Wed Oct 6 09:19:34 NZDT 2021] Inside _ANY_
[Wed Oct 6 09:19:34 NZDT 2021] ======Hardened CentOS |Component |JeOS |8.1 patch#0 |Hardened CentOS |1633035148----
[Wed Oct 6 09:19:34 NZDT 2021] Apply TCL returned 1
[Wed Oct 6 09:19:34 NZDT 2021] Checking component dependency
[Wed Oct 6 09:19:34 NZDT 2021] ==Dep_Version--_ANY_--Dep_Version--Hardened CentOS==
[Wed Oct 6 09:19:34 NZDT 2021] Inside _ANY_
[Wed Oct 6 09:19:35 NZDT 2021] ======Hardened CentOS |Component |JeOS |8.1 patch#0 |Hardened CentOS |1633035148----
[Wed Oct 6 09:19:35 NZDT 2021] ==Dep_Version--_ANY_--Dep_Version--AdminShell==
[Wed Oct 6 09:19:35 NZDT 2021] Inside _ANY_
[Wed Oct 6 09:19:36 NZDT 2021] ======AdminShell |Component |JeOS |1.9.4 |AdminShell component |1633035147----
[Wed Oct 6 09:19:36 NZDT 2021] ==Dep_Version--_ANY_--Dep_Version--LCM==
[Wed Oct 6 09:19:36 NZDT 2021] Inside _ANY_
[Wed Oct 6 09:19:37 NZDT 2021] ======LCM |Component |JeOS |1.9.4 |LCM component |1633035147----
[Wed Oct 6 09:19:37 NZDT 2021] Cyclic dependency check
[Wed Oct 6 09:19:37 NZDT 2021] Cyclic dependency check
[Wed Oct 6 09:19:37 NZDT 2021] Cyclic dependency check
[Wed Oct 6 09:19:37 NZDT 2021] Cyclic dependency check
[Wed Oct 6 09:19:37 NZDT 2021] Cyclic dependency check
[Wed Oct 6 09:19:37 NZDT 2021] Cyclic dependency check
[Wed Oct 6 09:19:37 NZDT 2021] Cyclic dependency check
[Wed Oct 6 09:19:37 NZDT 2021] Apply TCL returned 1
[Wed Oct 6 09:19:37 NZDT 2021] Executing pre-install scripts
[Wed Oct 6 09:19:38 NZDT 2021] Latest or 'jeos-30.2.1-0-lnx64' JeOS patch is already installed , so exiting from installation....
child process exited abnormally
1633465087

^C
[root@nplcspc01 collector_2.9.1_Build-05]#
[root@nplcspc01 collector_2.9.1_Build-05]#
[root@nplcspc01 collector_2.9.1_Build-05]#
[root@nplcspc01 collector_2.9.1_Build-05]# ./install.sh SP sp-30.2.1-0-0-lnx64.zip
Appliance will auto reboot once the patch installation is completed. Press [y/Y] to proceed for installation, any other key to exit :y

Installing SP patch...
Patch installation in-progress, system will auto reboot once the patch installation is completed.
Kindly refer the logs in /opt/LCM/logs/ directory for more information.
[root@nplcspc01 collector_2.9.1_Build-05]# Logging installation - CSPC Home exists

[root@nplcspc01 collector_2.9.1_Build-05]# tail -f /opt/LCM/logs/apply
[Wed Oct 6 09:19:37 NZDT 2021] Cyclic dependency check
[Wed Oct 6 09:19:37 NZDT 2021] Cyclic dependency check
[Wed Oct 6 09:19:37 NZDT 2021] Apply TCL returned 1
[Wed Oct 6 09:19:37 NZDT 2021] Executing pre-install scripts
[Wed Oct 6 09:19:38 NZDT 2021] Latest or 'jeos-30.2.1-0-lnx64' JeOS patch is already installed , so exiting from installation....
child process exited abnormally
[Wed Oct 6 09:24:24 NZDT 2021] Apply TCL Called with arguments "SP" and "sp-30.2.1-0-0-lnx64.zip"
[Wed Oct 6 09:24:24 NZDT 2021] Inside existence of status db
[Wed Oct 6 09:25:02 NZDT 2021] Parsing package info
[Wed Oct 6 09:25:13 NZDT 2021] Validating package details
[Wed Oct 6 09:25:34 NZDT 2021] Parsing Component info
[Wed Oct 6 09:25:34 NZDT 2021] Validating Component info
[Wed Oct 6 09:25:34 NZDT 2021] Checking component dependency
[Wed Oct 6 09:25:34 NZDT 2021] Apply TCL returned 1
[Wed Oct 6 09:25:34 NZDT 2021] Executing pre-install scripts

^C
[root@nplcspc01 collector_2.9.1_Build-05]#
[root@nplcspc01 collector_2.9.1_Build-05]#

 

0 Helpful

scottyd
Level 1
Level 1

‎10-05-2021 02:35 PM

From the GUI

Thoroughly confused now.

 

2021-10-06 10_32_50-Common Service Platform Collector 2.9.png

 

When I go to the update tab

 

2021-10-06 10_28_05-Common Service Platform Collector 2.9.png

0 Helpful

aibhatna
Cisco Employee
Cisco Employee
In response to scottyd

‎10-06-2021 06:59 AM

Hi scottyd,

 

I'm sharing command in PM , let me know the output for the command for further assistance  in PM. 

 

Thanks & Regards

Aishwarya Bhatnagar

0 Helpful

aibhatna
Cisco Employee
Cisco Employee
In response to aibhatna

‎10-12-2021 05:15 AM

Hi scottyd,

 

The customer has successfully upgraded to 2.9.1 after applying the SP patch again.

Further, they wanted to upgrade to 2.9.1.1 , hence shared the patch link to be applied for the 2.9.1.1 version on the CSPC. 

 

Link to download the Patch : https://software.cisco.com/download/home/286312935/type/286312958/release/2.9.1.1

 

The Customer has successfully upgraded to 2.9.1.1 now. 

 

Thank you

Regards,
Aishwarya Bhatnagar

0 Helpful
Customers Also Viewed These Support Documents