Smart Net Total Care Access Request Failing

[ahennessey6]

Hello, 

I have been attempting to gain access to my employer's Smart Net Total Care Portal. I have entered in both the required contract ID and a serial number for an active Cisco device. When I proceed to forward my request for access to the Delegated Administrator on the account I get an error message saying Cisco was unable to process my request at this time. I have been getting this error for two days now. Any ideas on a solution? 

Thanks!

[neharani · Accepted solution]

Hi,

I am in charge of this post, I will work with you further on this. Could you please share the below details in a personal message?

Party ID:

Contract Number:

Serial Number:

Company Name:

CCO ID:

Email ID:

Thanks!

Neha

[neharani]

Hi,

Thank you for sharing the asked details in PM.

The mentioned access has been given to you can you please check and get back to me if any further assistance is required. Thankyou!

Neha Rani