Hello I like to add for redundancy reason a second (or third) company administrator.But when I try to do with the Cisco Services Access Management tool then I received the error message (You do not have access to the Service Access Management Tool.)....
Good morning, I have been trying to register for an SNTC account, but when I try to verify with a serial and contract number, I keep getting the following message:We encountered an error while processing your request. Please refresh this page or try ...
I only need to give access for updates and synchronization for CSPC collector. Where can I find a list of URLs needed for CSPC collector to work&
Hello, I have been granted access to Smart Net Total Care portal. However, it is more than 48 hours and I still not able to get access to it. Would you check my status for me.
Hello,We would like to have the option to get licensing information from SSM via API.I've seen in some slides that this should be available but I wasn't able to find any documentation on it. Does anyone know if it's available and where can I find som...
Primary problem: Uploads are not occurring or even logging that they are trying/failing. When I run the export test it pops up an alert "Upload test failed....with the response.. A connectivity exception occurred while processing the request. The Exc...
Verification email didn't arrive during registering SNTC portal. Clicked 'resend the email' several times. Could receive emails from other senders. Please help me with this.
Hi What's the best way to handle stock (reserve) material with CSCP or SmartNet Total Care Portal? We would like to have all the material in the portal. As some material is not installed it can't be discovered by the collector and therefore it does n...
Hello, I have the following situation with a customer:We configured the Proxy, but due to security policies, the client did not release the Cisco database. It is mandatory to release the communication ports with the Cisco Database, having the Proxy c...
Hi Could it be, that products do now show up under contract as the product ID is not the same in CCW-R and the smartnet total care portal? In CCW-R we see the bundle is under contract (PID DS-C9132T-8PMISK9). But in the collector only the power suppl...
I was granted access and had my role elevated yesterday to "Customer Administrator" for the SNTC portal. However, when I try to log in, I am redirected to this page:https://www.cisco.com/web/fw/tools/ssue/apps/ssueap2.0/prod/#/promo
Hello, we have installed a new CSPC server version 2.9 last week and I was running discovery and collection profile this weekend for the first time. However, for most views I don't see the collection information in the SNTC Portal. Collected data was...
I received "Customer administrator", "Customer user" and "API developer" roles from delegated admin on Friday 14th but I cannot check the reports from the collection upload. When I log in https://services.cisco.com/ it redirect me to https://www.cisc...
The collector is correctly configured with credentials of SNMP and SSH to access devices, when I tested the Collection details of some device I can see modules or components but there aren't any different object of the chassis. Any idea?
In my opinion like many other tools. Nice idea but too many shortcomings.Unfortunately many items which have a vaild smartnet total care contract show up as "not covered". I guess it's because the PID in CCW-R does not match with the one in the porta...
