01-23-2017 08:42 AM
According to instructions (https://supportforums.cisco.com/blog/12600946/self-service-onboarding-re...) I am supposed to post here if an account is not available after 24 hours:
My customer's account has been at the "account setup in progress" for a couple weeks.
01-24-2017 12:58 PM
Hi Curt
Do you know if the CSAM portal is showing the account correctly?
Sincerely .... Palani
01-24-2017 01:14 PM
I just logged in for the first time into Cisco Services Access Management (CSAM) and I accepted the agreement.
My account shows as company administrator.
What's next?
01-24-2017 01:27 PM
Hi Curt
There is a known bug which manifests similar behavior
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuw90441
For now, Cisco/TAC is assisting customers by doing manual sync.
Let me find out how we can have this taken care of. For now, hang in there, please.
Kind regards ... Palani
01-24-2017 01:33 PM
Hi Curt
Please provide me with:
Cisco.com Id, EC Name, Inventory Name and the contract number? Also, is anyone else in your company/group experiencing similar problems?
Sincerely ... Palani
01-24-2017 01:41 PM
I will send it to you via email, I'll add the link to this discussion.
01-24-2017 01:43 PM
Hi Curt
I should have thought of that:-( My bad. My email is pamohan@cisco.com
Sincerely ... Palani
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