Smartnet Services access problem

[iain.flockton1]

Hi,

I have been assigned Smart Net Total Care: Customer User and Smart Net Total Care: Customer Administrator in CSAM.

When I navigate to services.cisco.com I get the 'You do not currently have access to Smart Services Connection' page. When I click to register for the portal, I get the 'It appears that you already have access to  Smart Net Total Care Portal.   You will be redirected in 10 secs.' page, and then I get sent back to the 'You do not currently have access to Smart Services Connection' page.

Please can you help with this?

Thanks

[aibhatna]

Hi iain.flockton1,

Hope you are you doing well!
We are looking into the issue you posted. We would request you to share below mentioned details in personal message (PM) for further assistance:

Party ID:
Company Name:
CCOID:
Contract Number:

Thanks and Regards,
Aishwarya Bhatnagar

[aibhatna]

Hi Iain, 

We have successfully synced the user to the SNTC portal and the user is visible as well. Let us know if there are any queries ahead.

Thanks & Regards

Aishwarya Bhatnagar