Solved: SNTC Collections Uploads Failed

khalnayak · ‎10-10-2017

SNTC collection uploads failed at first. Now I am not seeing any uploads being processed at all on the portal.

Need some assistance troubleshooting this issue.

khalnayak · ‎10-16-2017

I was able to resolve my issue. Basically, with new deployment, I had to rebuild the collection to be uploaded to SNTC portal. I waiting for queue to finish processing as I did so many test when I was not seeing the upload status. P.S. make use you select all under "Customer" click the pencil Icon to edit and select all under inventory. That was my issue for a while!

I did receive same error trying to upload the license. I used different browser and it worked. I don't know if it was the browser or the OS, as it was on Linux system that failed. It worked using windows and Chrome. Try different browser/OS if you have access and see if that fixes the issue with activation.

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Jarrett Pomeroy · ‎10-11-2017

Hi There,

Could you please send me a private message with some addtional details about your issue? Please provide me with your CCO ID and Customer Name or CSPC ID.

Thank you,

Jarrett

jeffrey.buczko · ‎10-16-2017

Im having the same issue. Our old CSPC version 2.5 we deleted and then built a new 2.7 and upgraded to 2.7.2. After the discovery i went to upload and noticed that it failed. I realize that i forgot to register the new CSPC to the portal. Looks like my boss used the old registration. (not sure if you can) So i deleted it and trying to install new registration and I keep getting this error "The specified registration certificate file does not contain a valid registration certificate." I'm trying to add the .zip file and it will not take it.

khalnayak · ‎10-16-2017

I was able to resolve my issue. Basically, with new deployment, I had to rebuild the collection to be uploaded to SNTC portal. I waiting for queue to finish processing as I did so many test when I was not seeing the upload status. P.S. make use you select all under "Customer" click the pencil Icon to edit and select all under inventory. That was my issue for a while!

I did receive same error trying to upload the license. I used different browser and it worked. I don't know if it was the browser or the OS, as it was on Linux system that failed. It worked using windows and Chrome. Try different browser/OS if you have access and see if that fixes the issue with activation.