SNTC Collector Upload Stuck IN PROGRESS (4 days)

[gbekmezi-DD]

The uploads were previously being processed in under 24 hours.  Is there something that needs to be done?  Still no way to delete jobs in the portal.

Some details:

Collection ID	1485169293839
Processing End Time/Date	0N-NaN-NaN aN 12:NaN:Na
Upload Date Time	2017-06-03 07:20:28 AM

Thanks,

George

[Supriya Patel]

Hi George,

Please send company name and inventory name using below PM method, i will investigate further on upload.

https://supportforums.cisco.com/blog/13237466/how-send-private-message-sntc-community

Thanks,
Supriya

[gbekmezi-DD]

Sent.  Hope it came to the right Supriya Patel :).

[Supriya Patel]

Hi George,

I received your information. I am investigating and update you soon on this.

Thanks,
Supriya

[gbekmezi-DD]

Any update on this Supriya?  It looks like the last upload is now in a "failed" state and a new one is processing.  Any idea why the last one failed and whether the current one is stuck or actually processing?

Thank You!

[Supriya Patel]

Hi George,

Please do not process any further upload until you see successful upload in portal. Related team is working on given request and I will update you further on this.

Thanks,
Supriya

[Supriya Patel · Accepted solution]

Hi George,

You will see successful upload on portal. Please do let me know if you have any further question.

Thanks,

Supriya