Unable to access customer's portal after CBRAdmin

[alan.pimentel]

Hi there,

My customer gave CBRAdmin access to his portal last Monday (jun 21) and we're not able to access his portal, it's not on our customers list.

I need some help, please!

Best Regards

[aibhatna · Accepted solution]

Hi alan.pimentel,

Hope you are you doing well!
We are looking into the issue you posted. We will reach out to you soon with an update.

We would request you to share below mentioned details in personal message:

Party ID:
Company Name:
CCOID:
Contract Number:

Thank you

Regards,
Aishwarya Bhatnagar

[aibhatna]

Hi alan.pimentel,

We have checked the details from our end and found that the CBR role has been assigned to the user on the account.

Customer was able to get the access now.

Thank you

Regards,
Aishwarya Bhatnagar

[alan.pimentel]

Hi Aishwarya,

Sorry for the late response, it's everything ok now.

I accepted the topic as solution. Thank you.

Best Regards

[aibhatna]

Hi alan.pimentel,

Great! Thank you for the response.

Regards,
Aishwarya Bhatnagar