Upgrade from CSPC 2.7.4 to 2.7.4.4 stuck in initiate

danielbarri · ‎01-28-2019

Hi,

I had configured the automatic updates, but it never worked. Then I started the manual upgrade from GUI by clicking the "Upgrade Now" button. After several days I noticed the status was still in Initiated. I tried with "service adminshell restart" from root shell, without success.

My problem is that I have not the option to download the JeOS patch(es) separately and then use file transfer program like WinSCP to the collector.

Which are the options left I have, in order to install manually the patch 2.7.4.4 using the "download" command from admin shell?

The current JeOS Version is : jeos-30.0.4-0-lnx64

The 'check update' states "Optimal JeOS: jeos-30.0.4-4-lnx64"

Are the following steps/commands the right way to manually do the upgrade in this case?

admin# download jeos-30.0.4-4-lnx64

admin# download sp-30.0.4-4-0-lnx64

admin# apply jeos-30.0.4-4-lnx64

admin# apply sp-30.0.4-4-0-lnx64

admin# show version -d
        Build-name   : Collection Platform Software 2.7.4

        Package-type : ServicePack
        Version      : sp-30.0.4-0-0-lnx64
             Component : CSPC Base
             Version   : 2.7.4
        Package-type : JeOS
        Version      : jeos-30.0.4-0-lnx64
             Component : AdminShell
             Version   : 1.7
             Component : LCM
             Version   : 1.7
             Component : CASP
             Version   : 2.7.4
             Component : ConcsoTgw
             Version   : 1.7.2
             Component : Hardened CentOS
             Version   : 6.8 patch#0

admin# check update
Patch versions
------------------------------------------------------
    Version Number:         sp-30.1.0-1-0-lnx64 (Recommended)
        Description:        Collector patch to upgrade to CSPC 2.8.0.1
        Required Versions: sp-30.1.0-0-0-lnx64
        Optimal JeOS:       jeos-30.1.0-1-lnx64
        Reboot Needed:      Yes
        Restart Needed:     Yes
        Package Size:       168360963 bytes
        Contents:
          Component Name:   Rules Pack
            Version:        4.8
            Description:    RP 4.8
          Component Name:   CSPC Base
            Version:        2.8.0.1
            Description:    CSPC 2.8.0.1
        Installable:        Yes

    Version Number:         sp-30.0.4-4-0-lnx64
        Description:        Collector patch to upgrade to CSPC 2.7.4.4
        Required Versions: sp-30.0.4-0-0-lnx64
        Optimal JeOS:       jeos-30.0.4-4-lnx64
        Reboot Needed:      Yes
        Restart Needed:     Yes
        Package Size:       172502352 bytes
        Contents:
          Component Name:   Rules Pack
            Version:        4.6
            Description:    4.6
          Component Name:   CSPC Base
            Version:        2.7.4.4
            Description:    CSPC 2.7.4.4
        Installable:        Yes

Thanks.

Bharath S · ‎01-28-2019

Hi Daniel,

No need to execute download command for sp and jeos separately , the command

admin# download sp-30.0.4-4-0-lnx64 - Downloads both sp-30.0.4-4-0-lnx64 and jeos-30.0.4-4-lnx64 patches.

and the command -

admin# apply sp-30.0.4-4-0-lnx64 - Applies jeos-30.0.4-4-lnx64 first and Box will be rebooted at the end of installation, once the box is up after the reboot, apply of sp-30.0.4-4-0-lnx64 will be started.

Thanks & Regards,

Bharath S

danielbarri · ‎01-29-2019

Hi Bharath,

I did the download and apply as suggested, it has gone more than 12 hrs since the apply started(Jan/28/2019 22:20:33). Do I consider the apply as in stuck or it uses to take a longer time than that?

The apply logs (see below) show two apply entries started. I did only manually the second one. Could the download command at its finish triggered an automatic apply at Jan 28 16:59:10?

admin# show download
        Version             : sp-30.0.4-4-0-lnx64
        Download Location   : /opt/LCM/tmp/sp-30.0.4-4-0-lnx64-package.zip
        Status              : Downloaded
        Start Time          : Nov/29/51045 14:22:22
        End Time            : Jan/28/2019 16:59:04
        Reason For Failure : -

admin# apply sp-30.0.4-4-0-lnx64
Do you want to continue [y|n]? y

Started apply of package.
Depending on contents of the package, this may take a while.
admin#

admin# show apply
        Version Number     : sp-30.0.4-4-0-lnx64
        Status             : Apply-in-progress
        Start Time         : Jan/28/2019 22:20:33
        End Time           : -

admin# show date
Tue Jan 29 11:27:59 CET 2019

[root@si030-p ~]# tail -f /opt/LCM/logs/apply

[Mon Jan 28 16:59:10 CET 2019] Wrapper TCL Called with arguments "SP", "/opt/LCM/tmp/sp-30.0.4-4-0-lnx64-package.zip" and "false"
[Mon Jan 28 22:20:33 CET 2019] Wrapper TCL Called with arguments "SP", "/opt/LCM/tmp/sp-30.0.4-4-0-lnx64-package.zip" and "false"

Bharath S · ‎01-29-2019

Hi Daniel ,

Looks like , the JeOS patch is installed properly.

Please execute "sh ver -d " on adminshell to verify the same.

SP may not be triggered due to multiple attempts if any .

I'll be sending you a query to check on a DB, in Private message , please share the output of the query .

Thanks & Regards,

Bharath S

danielbarri · ‎01-29-2019

admin# show version -d
        Build-name   : Collection Platform Software 2.7.4

        Package-type : ServicePack
        Version      : sp-30.0.4-0-0-lnx64
             Component : CSPC Base
             Version   : 2.7.4
        Package-type : JeOS
        Version      : jeos-30.0.4-0-lnx64
             Component : AdminShell
             Version   : 1.7
             Component : LCM
             Version   : 1.7
             Component : CASP
             Version   : 2.7.4
             Component : ConcsoTgw
             Version   : 1.7.2
             Component : Hardened CentOS
             Version   : 6.8 patch#0