11-27-2017 01:57 PM - edited 03-12-2019 07:35 AM
Hi Team - I walked a customer through CSAM to grant internal company users access. A couple of the CCOID's had errors pop up. I had the end users verify their email and company association is correct. Is there a better place to go to troubleshoot this sort of issue? I can provide screenshots in private message.
Thanks!
Solved! Go to Solution.
11-28-2017 11:15 AM
Hi User,
Thanks for providing requested information in private chat. As per screenshot, steps that DA is performing is 'user role assignment'. First step to perform is user company association. Here is the two steps process:
1) User company association
2) User role assignment
User guide: https://www.cisco.com/c/en/us/support/docs/services/sntc/portal_administration.html#add_new
Note: Only a DA can register new users.
Complete these steps in order to register a new user for your company:
Please do reach out to me if you have any further question.
Thanks,
Supriya
11-27-2017 03:25 PM
Hi User,
Please provide me screenshot of error along with CCOID and company name in private message. I will take a look further and update you with findings.
Thanks,
Supriya
11-28-2017 11:15 AM
Hi User,
Thanks for providing requested information in private chat. As per screenshot, steps that DA is performing is 'user role assignment'. First step to perform is user company association. Here is the two steps process:
1) User company association
2) User role assignment
User guide: https://www.cisco.com/c/en/us/support/docs/services/sntc/portal_administration.html#add_new
Note: Only a DA can register new users.
Complete these steps in order to register a new user for your company:
Please do reach out to me if you have any further question.
Thanks,
Supriya
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