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Tyler Langston
Community Manager
Community Manager

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

SNTC Portal Issues - Report Generation

26th Sep 2022 - Due to an ongoing issue, users are facing glitches when downloading and scheduling CIR Reports. SNTC engineering is actively working on the issue. Our apologies for the inconvenience.

Cisco Common Services Platform Collector (CSPC) 2.10.0.4 Patch Available

Aug 26 - Cisco is pleased to announce the release of CSPC 2.10.0.4 patch. This new patch requires 2.10 or 2.10.0.1 or 2.10.0.2 or 2.10.0.3 to be installed on CSPC. We recommend CSPC 2.10.0.4 for ALL current and new installations.

The new 2.10.0.4 patch is available for download in the Software Down Center.

Cisco Common Services Platform Collector (CSPC) 2.10.0.3 Patch Available

June 8th - Cisco is pleased to announce the release of CSPC 2.10.0.3 patch. This new patch requires 2.10 or 2.10.0.1 or 2.10.0.2 to be installed on CSPC. We recommend CSPC 2.10.0.3 for ALL current and new installations. This release includes updated RP 4.16.

The new 2.10.0.3 patch is available for download in the Software Down Center.

Cisco Common Services Platform Collector (CSPC) 2.10.0.2 ISO Available

April 27th, Cisco is pleased to announce the release of CSPC 2.10.0.2 ISO. We recommend CSPC 2.10.0.2 for ALL current and new installations.

The new 2.10.0.2 ISO is available for download in the Software Down Center.

Cisco Common Services Platform Collector (CSPC) 2.10.0.2 Patch Available

March 25th, Cisco is pleased to announce the release of CSPC 2.10.0.2 patch. This new patch requires 2.10 or 2.10.0.1 to be installed on CSPC. We recommend CSPC 2.10.0.2 for ALL current and new installations.

The new 2.10.0.2 patch is available for download in the Software Down Center.

Cisco Smart Assist Service

Onboarding assistance with remote resources who engages with you to deploy the Cisco software collector and access the portal. Train you on smart capabilities, and provide guidance on collections management. Installed base reconciliation, including data cleanup and installed base reporting. Technical support for the portal and collections through TAC.

To unlock the potential of smart capabilities quickly, take a glance at Smart Assist.

Common Services Platform Collector Fundamentals (CSPCF)!

This on-demand course gives an introduction and explains the value of deploying the collector. Upon completion of the training, learners will be able to:

Install and configure the CSPC tool/software

Interpret and respond to security alerts generated via the SNTC portal

Generate reports via the SNTC portal and interpret the data

Proactively identify both external and internal threats via the SNTC portal

CSPCF Course Overview

Contact your Account Manager or Learning BDM for more information (learning-bdm@cisco.com)

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Recognize Your Peers