09-23-2010 07:29 AM
Hello,
I have SRW2048 worked for a week. Yesterday it starts to drop packets and giving long pings.
There are problems to connect to web GUI as well. Ones it answered and switch showed 100% CPU utilisation.
After disconnecting every cable exept same problem.
After reseting to default setings in Console and rebooting same situation - Minimum ping 4ms, Maximum 4345ms, Average ping 656ms.
Firmware 1.2.2d
Is there something to do or only way is just send it back to CISCO as functionally defective product?
09-27-2010 03:51 AM
I would suggest that you call our Cisco Small Business Support Center (1-866-606-1866) and open up a case so that
we can troubleshoot with you your problem. We will need the serial number of the device to check entitlement.
THANKS
09-28-2010 01:46 AM
i have the same problem from yesterday ! Disconnect every cable and reconnect but the problem persists !The web UI don't download the interface for managment..
10-04-2010 04:33 AM
I would definitely call the Support Center (1-866-606-1866) and open up a case so that we can troubleshoot
with you to determine if the switch has a hardware problem.
THANKS
11-19-2010 07:48 AM
Hello @all & sorry for my bad English !
We have exactly the SAME Problem.
We have 2(!) SRW2048 that are extremly slowly in the Response time (PING) av. 1200 - 3500ms !!
And we have to restart every Week the Switches because the traffic come very slow after a while (3-4 Days)
I Called Cisco Support and the Answer was : Send The Switches back for a Change !
COOL Mister Cisco Support ! and what we do in these time without switches ???
Seems to be a Problem with the SRW2048 Series ....
Any Idea ??
Our Actions was: Reset, Factory Reset, Work with Factory Standart, FW Upgrade to 1.2.2d... nothing Helps !
11-19-2010 01:48 PM
Based on what your describing, it sounds like a loop is not detected in your network and spanning tree is not running. The reason i say this, if there is a broadcast storm it will deplete your bandwidth over a period of a day or a couple of days making everything go to a crawl. When you say you reboot the switches and everything works, it is clearing out the mac tables and starting over. I would look into your network for any duplicate cables setup between switches and verify that spanning tree is enabled. If that is the case, i would look for possibly a squeeling nic or something on the network that is wrecking havoc. Hope this helps, just my thoughts.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide