Firmware update SRW2016

[bigfish_5]

Hi,

I'm new here.

I have tried to update the firmware of my srw2016 but after this update my switch wouldn't start again.

It shows this message in my console:

Exit from boot menu. Continue with flow.

Preparing to decompress...

Image in address: 0x0 - Check Sum error!

Please download a new image.

Downloading code using XMODEM.

what can i do now??

[jeffrrod]

Dear Customer,

Thank you for reaching Cisco Small Business Support Community.

If you are still able to log in to the switch and try the upgrade again please do so and first download the image again;

http://software.cisco.com/download/release.html?mdfid=282414064&softwareid=282463181&release=1.2.2b&relind=AVAILABLE&rellifecycle=&reltype=latest&i=rm

If you cannot try the upgrade anymore I suggest you to call the Small Business support center;

https://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.htmlhttps://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts

Kind regards,

Jeffrey Rodriguez S. .:|:.:|:.
Cisco Customer Support Engineer

*Please rate the Post so other will know when an answer has been found.

[mgasman]

This is miserable and incompetent tech support. The user wrote that he couldn't use the switch.

No help was provided to this customer.