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IP camera problems Cisco sf300-24p

sastor1983
Level 1
Level 1

I have 16 ip cameras, connected to the server with RTSP h264/mpeg4, 1280*720, via Cisco sf300-24p, powered by POE. Sometimes a few cameras suddenly lost packets, then they become unavailable in RTSP, i mean the software like VLC or ivideon don't receive video in RTSP stream at port 554. But web interface GUI still available and video in GUI also comes at web port 80. After 10-300 minutes web interface also becomes unavailable. No ping. But leds on camera and switch flash. After rebooting of the switch or changing port "Up-Down-Up" cameras work again, RTSP available. But 1-30 minutes and the problem come back again. In the port statisctics there are many errors. But I can't see details, in the switch GUI I haven't found tools for understanding. I changed LAN connectors on the cable from both sides, checked with Fluke Microscanner 2, but not sure the problems is on cable.  Connecting to another port doesn't resolve the problem. Changing rtsp to another port, ie 5540, is also unhappy - cameras work, then unavailable. At all time 12-14 cameras are almost work perfect, no errors in port statisctics. But 2-4 cameras have such problems. All they have similar firmware and settings. When I connect them on a short patch-cord they work perfect. Maybe this is a cable problem, but why port 80 work a long time, after then sometimes crash, but port 554 rtsp not available? Maybe switch collect errors and how to see them?

2 Replies 2

Eric Moyers
Level 7
Level 7

Hi, My name is Eric Moyers. I am a Network Support Engineer in the Cisco Small Business Support Center. Thank you for using the Cisco Community Post Forums.

I am sorry to hear about your issue with the switch. It sounds like your IP Cameras may be over consuming power which in turn does not provide enough to some. Can you tell me how much power they require? Also look through Chapter 11 in the admin guide, it will give you some more things to look at to make sure that you have everything configured properly.

Feel free to provide any information here and we can go through it. Or if you scroll over my info to the left you can see my email address as well.

Thanks

Eric Moyers    .:|:.:|:.

Cisco Small Business US STAC Advanced Support Engineer

CCNA, CCNA-Wireless

866-606-1866 ext 601027

Mon - Fri 09:00 - 18:00 (UTC - 05:00)

*Please rate the Post so other will know when an answer has been found.

Thank you, Eric!

I've resolved the problem. The trouble was in the cable. Way of finding is here https://supportforums.cisco.com/message/3934243