SF500-48P PoE problem.

[AlexioUBS]

Dear Sirs.

My brand new SF500-48P switch seems to have problems while operating with PoE enabled. When I try to enable power on port #1, for example, the power is enabled on port #2, and so on. I tried resetting the device to factory defaults, as well as reflashing to the newest firmware version. The issue is still present. The serial number is DNI203705RR.

Please advise.

KR

Alexei

[Serhii Hashchenko]

see knowledge base info:

Power over Ethernet (PoE) Settings Configuration on Sx500 Series Stackable Switches

[AlexioUBS]

Dear Sergey.

I've performed a thorough testing of the unit. The half of ports works OK (ports 1-12, 25-36).

I've observed that the mapping of power is incorrect on the second half of ports (13-24, 37-48).

I attach a table with the description of issue. For example, when you enable power on port 13, it is enabled on port 16, when I enable power on port 24 it is enabled on port 21. See the attached table for the full list.

I use 1.4.7.5 firmware.

Please advise.

KR

Alexei