06-17-2013 01:30 PM
I have a SG200-08 Switch that has in the last month been acting up with certain types of traffic. On June 7, 2013 I installed the 1.0.6.2 firmware upgrading from 1.0.5.1. Updating the firmware has not helped.
Last week Tuesday a server that was connected to that switch disappeared from the network, looking at the trouble I had to reboot the server and traffic began to flow. After rebooting the server I found only 1 of 2 MAC addresses from the 1 NIC showing up on the port.
Today I have a Xerox Workcenter connected to the switch on another port and while working on changing settings on the device I stopping being able to reach the device, could not even ping it. I went into the switch port showed active, but no MAC address found in the dynamic table for that port. After rebooting the switch I could reach the Xerox again.
I rebooted the switch on Friday near the end of the day and it was doing better till this morning, all MAC addresses for connected devices were showing up OK. Is the device defective? It had been working OK previously, it is connected to another switch on port 1, and that shows a proper table of dynamic MAC addresses. In both cases of loosing a device it was being used not dormant or in any kind of low power mode.
06-19-2013 08:54 AM
Dear Michael,
Thank you for reaching Small Business Support Community.
Based on the symptoms; SG200 working fine before, it seems to work ok after reboot, and latest firmware already installed. It seems to me like a hardware failure but still, in order to confirm, it would be a good idea to restore to factory conditions and configure it manually again. Just in case that does not help I suggest you to contact the Small Business Support Center for further assistance;
https://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html
Please let me know if there is anything I can assist you with in the meantime.
Kind regards,
Jeffrey Rodriguez S. .:|:.:|:.
Cisco Customer Support Engineer
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