SG300 System Error, light is blinking and the ports are down - Page 2

mauricio_rc · ‎11-22-2016

Hi, I have a SG300 28-Port Gigabit Managed Switch and the led of the system has blink all the time.

I can't have access via web but I have access via console.

The load of the system show me:

(I will put in red what I think the problem is, but I'm newbie in this, so if you can help me I'll be very gratefull)

Boot1 Checksum Test...............................PASS
Boot2 Checksum Test...............................PASS
Flash Image Validation Test.......................PASS

BOOT Software Version 1.1.0.6 Built 11-May-2011 18:31:00
 
Networking device with Marvell ARM CPU core. 128 MByte SDRAM.
I-Cache 16 KB. D-Cache 16 KB. L2 Cache 256 KB. Cache Enabled.

MAC Address : 58:0a:20:ae:a2:75.

Autoboot in 2 seconds - press RETURN or Esc. to abort and enter prom.
Preparing to decompress...
 100%
Decompressing SW from image-1
 100%

OK
Running from RAM...
GPIO ID is 2
Module type is 9
Device ID 0xe7fe11ab

***********************************************************
***********************************************************
** Boot version is incompatible with the system image. **
** Some new features have been disabled. **
** Please update to newest boot version. **
***********************************************************
***********************************************************

*********************************************************************
*** Running SW Ver. 1.4.5.02 Date 20-Apr-2016 Time 12:22:49 ***
*********************************************************************

HW version is V02
Base Mac address is: 58:0a:20:ae:a2:75
Dram size is : 128M bytes
Dram first block size is : 100352K bytes
Dram first PTR is : 0x1A00000
Dram second block size is : 4096K bytes
Dram second PTR is : 0x7C00000
Flash size is: 16M
20-Apr-2016 12:22:53 %CDB-I-LOADCONFIG: Loading running configuration.
20-Apr-2016 12:22:54 %CDB-I-LOADCONFIG: Loading startup configuration.
20-Apr-2016 12:22:58 %COPY-E-INIT: COPYG_init: Errors occurred during init
Device configuration:
Slot 1 - SG300-28
Device 0: GT_98DX3035B (AlleyCat2)

------------------------------------
-- Unit Standalone --
------------------------------------

Tapi Version: v1.9.6
Core Version: v1.9.6
20-Apr-2016 12:23:10 %INIT-I-InitCompleted: Initialization task is completed

20-Apr-2016 12:23:17 %SNMP-I-CDBITEMSNUM: Number of running configuration items loaded: 103
20-Apr-2016 12:23:17 %SNMP-I-CDBITEMSNUM: Number of startup configuration items loaded: 103
Console baud-rate auto detection is enabled, press Enter twice to complete the detection process

Detected speed: 115200

User Name:cisco
Password:*****

switchaea275#

And I tryed a show run... and

switchaea275#show running-config
config-file-header
switchaea275
20-Apr-2016 12:23:58 %SYSLOG-F-OSFATAL: _TMibEntryP_Create: Wrong Constructor Parameter, No Such Table: rndActiveSoftwareFileTable
***** FATAL ERROR *****
Reporting Task: STSA.
Software Version: 1.4.5.02 (date 20-Apr-2016 time 12:22:49)
0x16aee8
0x16b44c
0x16700c
0x7728b8
0x653a00
0x66f1e8

**************************************************
***************** SYSTEM RESET *****************
**************************************************

and after show me

20-Apr-2016 12:25:19 %SNMP-F-FTLERR: SNMP Package: SnmpServ Routine: 20 Location: 1 Error: Client not supported

***** FATAL ERROR ******
(warning: SYSLOGG_log_fatal should be used to log fatal errors, not SYSLOGG_log)
Reporting Task: SNMP.
Software Version: 1.4.5.02 (date 20-Apr-2016 time 12:22:49)
0x16aee8
0x16b44c
0x16700c
0x7728b8
0x4f23b4
0x4f2cac
0x4f2ec8
0x4f327c
0x47c7cc
0x47d140
0x4ad264
0x4ae690
0x4b7614
0x4b7ae8
0x504d1c
0x5050b8
0x506a98
0x1faa78
0x771ee4
0x514bf0
0x44db48
0x69cfc8
0x1223f0
^^ this event was logged before the last reboot.

***** END OF FATAL ERROR *****
20-Apr-2016 12:24:10 %SYSLOG-N-LOGGING: Logging started.

switchaea275#20-Apr-2016 12:25:27 %INIT-I-Startup: Warm Startup

I dont know how to solved

thanks for all.

mauricio_rc · ‎11-24-2016

I switched to router mode
I switched to switch mode
I activate the interfaces from 1 to 28
save the changes with: wr mem
and reloaded.

and nothing happend, it still the same

Michal Bruncko · ‎11-24-2016

has anything been changed to your startup or running config? or they are still that short? could you please attach both full configs here?

mauricio_rc · ‎11-24-2016

the running-config (the startup-config is the same)

config-file-header
switchaea275
v1.3.0.62 / R750_NIK_1_3_647_260
CLI v1.0
set system mode switch

file SSD indicator encrypted
@
ssd-control-start
ssd config
ssd file passphrase control unrestricted
no ssd file integrity control
ssd-control-end cb0a3fdb1f3a1af4e4430033719968c0
!
voice vlan oui-table add 0001e3 Siemens_AG_phone________
voice vlan oui-table add 00036b Cisco_phone_____________
voice vlan oui-table add 00096e Avaya___________________
voice vlan oui-table add 000fe2 H3C_Aolynk______________
voice vlan oui-table add 0060b9 Philips_and_NEC_AG_phone
voice vlan oui-table add 00d01e Pingtel_phone___________
voice vlan oui-table add 00e075 Polycom/Veritel_phone___
voice vlan oui-table add 00e0bb 3Com_phone______________
hostname switchaea275
!

Michal Bruncko · ‎11-24-2016

interesting. please do some more commands and provide outputs:

show inventory
show vlan
show logging

what happen if you do:

switchaea275# conf t
switchaea275(config)# vlan 10
switchaea275(config)# interface vlan 10
switchaea275(config-if)# name testvlan
switchaea275(config-if)# exit
switchaea275(config)# int gi 1
switchaea275(config)# no shutdown
switchaea275(config)# switchport mode access
switchaea275(config)# switchport access vlan 10

will vlan and switchport configuration appear in running-config?

will be newly created vlan 10 shown in "show vlan" output?

apply that configuration to switchport where active device is connected to see if port state changes to UP - check with "show interface status" command.

mauricio_rc · ‎11-24-2016

The show inventory is:

% Unrecognized command

show vlan gives me:

Vlan Name Ports Type Authorization
---- ----------------- --------------------------- ------------
 1 1 gi1-28,Po1-8 Default Required

show logging

Logging is enabled.
Origin id: default
Console Logging: Level info. Console Messages: 0 Dropped.
Buffer Logging: Level info. Buffer Messages: 34 Logged, 34 Displayed, 1000 Max.
File Logging: Level error. File Messages: 427 Logged, 36 Dropped.
3 messages were not logged

Application filtering control
Application Event Status
-------------------- -------------------- ---------
AAA Login Enabled
File system Copy Enabled
File system Delete-Rename Enabled
Management ACL Deny Enabled


Aggregation: Enabled
Aggregation aging time: 300 Sec

02-May-2013 14:56:22 :%SYSLOG-N-LOGGING: Logging started.

02-May-2013 14:56:10 :%AAA-I-CONNECT: User CLI session for user cisco over conso
le , source 0.0.0.0 destination 0.0.0.0 ACCEPTED

02-May-2013 14:56:08 :%AAA-W-REJECT: New console connection, source 0.0.0.0 dest
ination 0.0.0.0 REJECTED

02-May-2013 14:55:32 :%LINK-W-Down: gi28

02-May-2013 14:55:32 :%LINK-W-Down: gi27

02-May-2013 14:55:32 :%LINK-W-Down: gi26

02-May-2013 14:55:32 :%LINK-W-Down: gi25

02-May-2013 14:55:32 :%LINK-W-Down: gi24

02-May-2013 14:55:32 :%LINK-W-Down: gi23

02-May-2013 14:55:32 :%LINK-W-Down: gi22

02-May-2013 14:55:32 :%LINK-W-Down: gi21

02-May-2013 14:55:32 :%LINK-W-Down: gi20

02-May-2013 14:55:32 :%LINK-W-Down: gi19

02-May-2013 14:55:32 :%LINK-W-Down: gi18

02-May-2013 14:55:32 :%LINK-W-Down: gi17

02-May-2013 14:55:32 :%LINK-W-Down: gi16

02-May-2013 14:55:32 :%LINK-W-Down: gi15

02-May-2013 14:55:32 :%LINK-W-Down: gi14

02-May-2013 14:55:32 :%LINK-W-Down: gi13

02-May-2013 14:55:32 :%LINK-W-Down: gi12

02-May-2013 14:55:32 :%LINK-W-Down: gi11

02-May-2013 14:55:32 :%LINK-W-Down: gi10

02-May-2013 14:55:32 :%LINK-W-Down: gi9

02-May-2013 14:55:32 :%LINK-W-Down: gi8

02-May-2013 14:55:32 :%LINK-W-Down: gi7

02-May-2013 14:55:32 :%LINK-W-Down: gi6

02-May-2013 14:55:32 :%LINK-W-Down: gi5

02-May-2013 14:55:32 :%LINK-W-Down: gi4

02-May-2013 14:55:32 :%LINK-W-Down: gi3

02-May-2013 14:55:31 :%LINK-W-Down: gi2

02-May-2013 14:55:31 :%LINK-W-Down: gi1

02-May-2013 14:55:28 :%SNMP-I-CDBITEMSNUM: Number of startup configuration items
 loaded: 103

02-May-2013 14:55:28 :%SNMP-I-CDBITEMSNUM: Number of running configuration items
 loaded: 103

02-May-2013 14:55:22 :%INIT-I-InitCompleted: Initialization task is completed

switchaea275#02-May-2013 14:57:39 %INIT-I-Startup: Warm Startup

I have pluged a rj45 to the Gi 1

and after the commands show vlan gives me

Vlan Name Ports Type Authorization
---- ----------------- --------------------------- ------------ -------------
 1 1 gi2-28,Po1-8 Default Required
 10 testvlan gi1 static Required

and the running-config gives me:

config-file-header
switchaea275
v1.3.0.62 / R750_NIK_1_3_647_260
CLI v1.0
set system mode switch

file SSD indicator encrypted
@
ssd-control-start
ssd config
ssd file passphrase control unrestricted
no ssd file integrity control
ssd-control-end cb0a3fdb1f3a1af4e4430033719968c0
!
vlan database
vlan 10
exit
voice vlan oui-table add 0001e3 Siemens_AG_phone________
voice vlan oui-table add 00036b Cisco_phone_____________
voice vlan oui-table add 00096e Avaya___________________
voice vlan oui-table add 000fe2 H3C_Aolynk______________
voice vlan oui-table add 0060b9 Philips_and_NEC_AG_phone
voice vlan oui-table add 00d01e Pingtel_phone___________
voice vlan oui-table add 00e075 Polycom/Veritel_phone___
voice vlan oui-table add 00e0bb 3Com_phone______________
hostname switchaea275
!
interface vlan 10
 name testvlan
!
interface gigabitethernet1
 switchport mode access
 switchport access vlan 10
!
exit

but the port still down

show interfaces status gives me:

                           Flow Link  Back Mdix
Port Type Duplex Speed Neg ctrl State Pressure Mode
-------- ------------ ------ ----- -------- ---- ----------- -------- -------
gi1 1G-Copper -- -- -- -- Down -- --
gi2 1G-Copper -- -- -- -- Down -- --
gi3 1G-Copper -- -- -- -- Down -- --
gi4 1G-Copper -- -- -- -- Down -- --
gi5 1G-Copper -- -- -- -- Down -- --
gi6 1G-Copper -- -- -- -- Down -- --
gi7 1G-Copper -- -- -- -- Down -- --
gi8 1G-Copper -- -- -- -- Down -- --
gi9 1G-Copper -- -- -- -- Down -- --
gi10 1G-Copper -- -- -- -- Down -- --
gi11 1G-Copper -- -- -- -- Down -- --
gi12 1G-Copper -- -- -- -- Down -- --
gi13 1G-Copper -- -- -- -- Down -- --
gi14 1G-Copper -- -- -- -- Down -- --
gi15 1G-Copper -- -- -- -- Down -- --
gi16 1G-Copper -- -- -- -- Down -- --
gi17 1G-Copper -- -- -- -- Down -- --
gi18 1G-Copper -- -- -- -- Down -- --
gi19 1G-Copper -- -- -- -- Down -- --
gi20 1G-Copper -- -- -- -- Down -- --
gi21 1G-Copper -- -- -- -- Down -- --
gi22 1G-Copper -- -- -- -- Down -- --
gi23 1G-Copper -- -- -- -- Down -- --
gi24 1G-Copper -- -- -- -- Down -- --
gi25 1G-Copper -- -- -- -- Down -- --
gi26 1G-Copper -- -- -- -- Down -- --
gi27 1G-Combo-C -- -- -- -- Down -- --
gi28 1G-Combo-C -- -- -- -- Down -- --

                         Flow    Link
Ch Type Duplex Speed Neg control State
-------- ------- ------ ----- -------- ------- -----------
Po1 -- -- -- -- -- Not Present
Po2 -- -- -- -- -- Not Present
Po3 -- -- -- -- -- Not Present
Po4 -- -- -- -- -- Not Present
Po5 -- -- -- -- -- Not Present
Po6 -- -- -- -- -- Not Present
Po7 -- -- -- -- -- Not Present
Po8 -- -- -- -- -- Not Present

Michal Bruncko · ‎11-24-2016

thats strange. looks like HW issue with port status detection. all ports shown as LINK DOWN even during switch bootup (%LINK-W-Down). Configuration is increasing while you entering it.

do next:

switchaea275(config)#int range GigabitEthernet 1 - 28
switchaea275(config-if)# switchport mode access
switchaea275(config-if)# exit

save config and reload. check in which exact stage the switch system LED start flashing (what is actually shown in boot). after boot check if anything get improved.

if everything same, then do another upgrade, but now to version: Release 1.3.5.58

mauricio_rc · ‎11-24-2016

I put the commands and reloaded,

1. The switch system LED start flashing at the begining, afetr says

**************************************************
***************** SYSTEM RESET *****************
**************************************************

and start booting

2. In the boot shows:

**************************************************
***************** SYSTEM RESET *****************
**************************************************
Boot1 Checksum Test...............................PASS

Boot2 Checksum Test...............................PASS

Flash Image Validation Test.......................PASS



BOOT Software Version 1.1.0.6 Built 11-May-2011 18:31:00

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 ####### ### ####### ####### #####
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 ######### ### ## ### ######### #########
 ####### ### ####### ####### #####



Networking device with Marvell ARM CPU core. 128 MByte SDRAM.
I-Cache 16 KB. D-Cache 16 KB. L2 Cache 256 KB. Cache Enabled.


MAC Address : 58:0a:20:ae:a2:75.

Autoboot in 2 seconds - press RETURN or Esc. to abort and enter prom.
Preparing to decompress...
 100%
Decompressing SW from image-1
 100%

OK
Running from RAM...
GPIO ID is 2
Board ID is 9
Device ID 0xe7fe11ab

*********************************************************************
*** Running SW Ver. 1.3.0.62 Date 02-May-2013 Time 14:55:01 ***
*********************************************************************

HW version is V02
Base Mac address is: 58:0a:20:ae:a2:75
Dram size is : 128M bytes
Dram first block size is : 103424K bytes
Dram first PTR is : 0x1700000
Dram second block size is : 4096K bytes
Dram second PTR is : 0x7C00000
Flash size is: 16M
02-May-2013 14:55:05 %CDB-I-LOADCONFIG: Loading running configuration.
02-May-2013 14:55:06 %CDB-I-LOADCONFIG: Loading startup configuration.
Device configuration:
Slot 1 - SG300-28
Device 0: GT_98DX3035B (AlleyCat2)

------------------------------------
-- Unit Standalone --
------------------------------------

Tapi Version: v1.9.6
Core Version: v1.9.6
02-May-2013 14:55:22 %INIT-I-InitCompleted: Initialization task is completed



Detected speed: 115200
02-May-2013 14:55:28 %SNMP-I-CDBITEMSNUM: Number of running configuration items
loaded: 134

02-May-2013 14:55:29 %SNMP-I-CDBITEMSNUM: Number of startup configuration items
loaded: 134

Console baud-rate auto detection is enabled, press Enter twice to complete the d
etection process

User Name:

but the interface's status are down

Michal Bruncko · ‎11-24-2016

Last two options:

do another upgrade, but now to version: Release 1.3.5.58
do switch reset using Manual reset procedure described here.

if either option did not fix your issue, then we have to conclude that your flash memory is corrupted and you can ask for HW replacement if your unit is still under warranty.

mauricio_rc · ‎11-24-2016

I upgraded to the 1.3.5.58 but the message:

***********************************************************
***********************************************************
** Boot version is incompatible with the system image. **
** Some new features have been disabled. **
** Please update to newest boot version. **
***********************************************************
***********************************************************

appeared again.

I can't make the Manual reset because

Step 2. Hold the Reset button on the switch for 15 to 20 seconds until all the port LEDs light up. The switch now reboots.

- The port Leds doesn't light up never (but there are not burned out because it light up when I plug the Switch)

Step 3. Connect your PC directly to the switch using an Ethernet cable.

- I can't connect a PC to the switch because all the ports still down so it don't have connectivity

So maybe the flash is corrupted

Thanks for all the time Michal, I appreciate it a lot and I also learned a lot

Thanks

Michal Bruncko · ‎11-23-2016

the file "image-2" seems suspicious to me. it has high size (~19 MB) which is far away from usual SG300 firmware size (~7.5MB). This really could be caused by wrong boot code causing corruption of flash filesystem. If removing "startup-config" (following with switch reload) did not helped you to fix, then you can try to remove "image-2" and perform reboot. Hope that "image-1" get selected and booted. Otherwise new (older) software image has to be uploaded to switch using XMODEM.