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SG500x Fatal Error: Reporting task: DHCP

Brett0009
Beginner
Beginner

HI.

 

I have an SG 500x that when in production constamtly resets every 2 minutes. 

 

The error message i recieve is:

***** FATAL ERROR *****
Reporting Task: DHCP.
Software Version: 1.3.7.18 (date  12-Jan-2014 time  18:04:29)

***** DEBUG *****
DEBUG LOG IS EMPTY
0x16b9f8
0x167b64
0x762c24
0x4e9270
0x4e9b80
0x4e9da0
0x32ba18
0x32be14
0x32edec
0x330d18
0x339cdc
0x33c620
0x1223fc

**************************************************
*****************  SYSTEM RESET  *****************
**************************************************

 

Does anybody know what causes this error and how it could be resolved?

 

Brett 

5 Replies 5

Aleksandra Dargiel
Cisco Employee
Cisco Employee

Hello Brett,

There are few things you can try in boot menu but this needs to be used with caution thus please call Cisco Small Business Support team and open the ticket:

http://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html

 

Regards,

Aleksandra

Thanks for the feedback Aleksandra.

Do you have any idea what could have caused this? I have pulled this switch out of production and cant troubleshoot it. We more just need to find the cause to ensure that it will not happen again. 

Ill log the support ticket.

Brett

Hi Brett,

I saw your ticket and communicating with engineer. Fatal Errors should hardly be seen thus we need to investigate this further. Network related Fatal Errors I seen somehow on SNMP busy network only. 

Regards,

Aleksandra

JOSECDP
Beginner
Beginner

Hola, este error tiene alguna solución? estoy teniendo exactamente el mismo problema, gracias:)

desafortunamente en nuestra caso el dispotivo fue muerto teniamos que recolocarle

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