09-22-2009 01:38 AM
Hi,
we have a single SRW224P that is used for both Linksys phones and PC's. After a couple of weeks of uptime and normal operation we notice, that newly connected equipment (mostly laptops that people take home) doesn't get IPs from the DHCP server.
We had this problem since we got the switch, we also tried upgrading the firmware as new versions became available - but that 'bug' still exists.
When this problem happens, we made the following observations:
Information about our switch (as presented on the web gui after power cycle):
Model Name | 24-port 10/100 + 2-Port Gigabit Switch with WebView and PoE |
System up time | 0 days, 1 hours, 40 minutes, and 25.3 seconds |
IP Address | xxx.xxx.xxx.xxx |
Base MAC Address | 00-18-F8-XX-XX-XX |
Hardware Version | R01 |
Software Version | 2.0.2.2 |
I also found that other people report the same issue (http://www.experts-exchange.com/Networking/Telecommunications/IP_Telephony/IP_PBX/Q_23790063.html), so I'm guessing this is a firmware problem.
Best regards, Danilo
09-22-2009 03:16 PM
Danilo,
The SRW224P has reached End of Sale (http://www.cisco.com/en/US/products/ps9988/index.html), so you will not see any further firmware updates coming for this switch. However, there is a list of Q&A topics listed on the bottom of the above page where you may find some resolution for your issues. Have you tried any of the suggested steps found here before? If not you may want to review them and see if something from there works for your situation.
Best Regards,
Glenn
09-24-2009 06:05 AM
Thank you, Glenn. Yes, I read all the Q&A topics, but none seems to cover what's going on with our switch.
The biggest problem is the fact, that we (sysadmins) don't detect the problem when we arrive at work early - our desktops are always connected to the switch and just 'work'. It's only when the management arrives and plugs in their fancy netbooks that we get to know about the problem - and then it's not funny...
I hope the frequency of these incidents will not increase...
Best regards,
Danilo
09-28-2009 06:02 PM
Danilo,
Sorry for my delayed response; but as that particular switch is End of Sale, it would not be under warranty. However you can still contact the Small Business Support Center (866-606-1866) for support on a per-incidence basis. If you're issues persist I would suggest contacting them for additional trouble-shooting help.
Best Regards,
Glenn
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide