2* SG550XG Stack - FW 2.4.5.71 Crash

[henrihoffmann]

Hi,

have this issue with FW  2.4.5.71.

Thanks

Henri

2147477022	2019-Feb-01 09:04:41	Alert	%STCK SYSL-A-UNITMSG: UNIT ID 1,Msg:%HAL_db-F-BOXCovIfUnitFailed: HALC_db_convert_ifIndex_to_unit_id: ifIndex 0 BOXG_convert_ifIndex_to_unit_id Failed *****  FATAL ERROR *****  Reporting Task: SFSM. Software Version: 2.4.5.71 (date Nov  4 2018 time 19:41:09) ros[0x2e6070] ros(HOSTG_fatal_error+0x8)[0x2e84d8] ros (OSSYSG_fatal_error+0x270)[0x887714] ros[0x69f9e0] ros(HALC_db_convert_ifIndex_to_unit_id+0x30)[0xba81a4] ros(HALC_db_rel_ifIndex_get_port_list+0x94)[0xba8df c] ros[0xbdf53c] ros(NETP_l2_get_autoneg_capabilities+0x54)[0xa4ea04] ros(NETP_l2_get_ifIndex_parameters+0x3bc)[0xa4f0d4] ros[0x9be750] ros[0x9bf9a4] /lib
2147477157	2019-Jan-14 09:16:09	Alert	%STCK SYSL-A-UNITMSG: UNIT ID 1,Msg:%HAL_db-F-BOXCovIfUnitFailed: HALC_db_convert_ifIndex_to_unit_id: ifIndex 0 BOXG_convert_ifIndex_to_unit_id Failed *****  FATAL ERROR *****  Reporting Task: SFSM. Software Version: 2.4.5.71 (date Nov  4 2018 time 19:41:09) ros[0x2e6070] ros(HOSTG_fatal_error+0x8)[0x2e84d8] ros (OSSYSG_fatal_error+0x270)[0x887714] ros[0x69f9e0] ros(HALC_db_convert_ifIndex_to_unit_id+0x30)[0xba81a4] ros(HALC_db_rel_ifIndex_get_port_list+0x94)[0xba8df c] ros[0xbdf53c] ros(NETP_l2_get_autoneg_capabilities+0x54)[0xa4ea04] ros(NETP_l2_get_ifIndex_parameters+0x3bc)[0xa4f0d4] ros[0x9be750] ros[0x9bf9a4] /lib

[Mark Malone]

Looks like software issue seems to be prevalent across a few models , your already on the latest release from November  , if its happening continually i would roll back to a previous version try and stabilize it

id notify these guys too if you have support/warranty

Small Business TAC Contacts

https://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html

[henrihoffmann]

Hi,

here 2 new crashes, in this case a SG350XG Stack.

I found no working firmware without issues since 18 months, so maybe you have a good one?

Thanks

Henri

2147142791 2019-May-23 12:07:25 Alert %STCK SYSL-A-UNITMSG: UNIT ID 1,Msg:%HAL_db-F-BOXCovIfUnitFailed: HALC_db_convert_ifIndex_to_unit_id: ifIndex 0 BOXG_convert_ifIndex_to_unit_id Failed *****  FATAL ERROR *****  Reporting Task: SFSM. Software Version: 2.4.5.71 (date Nov  4 2018 time 19:41:09) ros[0x2e6070] ros(HOSTG_fatal_error+0x8)[0x2e84d8] ros (OSSYSG_fatal_error+0x270)[0x887714] ros[0x69f9e0] ros(HALC_db_convert_ifIndex_to_unit_id+0x30)[0xba81a4] ros(HALC_db_rel_ifIndex_get_port_list+0x94)[0xba8df c] ros[0xbdf53c] ros(NETP_l2_get_autoneg_capabilities+0x54)[0xa4ea04] ros(NETP_l2_get_ifIndex_parameters+0x3bc)[0xa4f0d4] ros[0x9be750] ros[0x9bf9a4] /lib

2147142988 2019-May-11 22:45:01 Alert %STCK SYSL-A-UNITMSG: UNIT ID 2,Msg:%UDLD-F-INVALID_MSG: Invalid message. ?  ***** FATAL ERROR *****  Reporting Task: UDLD. Software Version: 2.4.5.71 (dat e Nov  4 2018 time 19:41:09) ros[0x2e6070] ros(HOSTG_fatal_error+0x8)[0x2e84d8] ros(OSSYSG_fatal_error+0x270)[0x887714] ros[0x69f9e0] ros(NETP_udld_port_st ate_machine_handler+0x64)[0x95b968] ros[0x963118] /lib/libp2linux.so.1(task_run+0xf4)[0xb6f60818] ***** END OF FATAL ERROR *****  ***** END OF FATAL ERR OR ***** 

2147144145

[Mark Malone]

Sorry i dont use these switches , only catalyst and nexus currently in operation

You could try these guys they may point you to something not sure what the support is like if its like TAC or not though havent used them before

https://www.cisco.com/c/en/us/solutions/small-business/support-resources.html

[mzar]

Similiar firmware issues on SG350-52 after 9 days from bootup:

PSET: PSETG_add_port_to_set: Illegal ifIndex 0 ***** FATAL ERROR ***** Reporting Task: NCDP. Software Version: 2.5.0.90 (date Sep 26 2019 time 16:12:12) base_address=0xb472d000 ros(+0x78ac20)[0xb4eb7c20] ros(HOSTG_fatal_error+0x10)[0xb4eba224] ros(OSSYSG_fatal_error+0x2a0)[0xb5484ce4] ros(+0xb598c0)[0xb52868c0] ros(PSETG_add_port_to_set+0x50)[0xb53d632c] ros(SW2G_tx_to_vlan_subset+0xac)[0xb5750564] ros(NETG_l2_bridge_forward+0x4e0)[0xb565fe64] ros(+0xdce3e4)[0xb54fb3e4] ros(+0xdd0274)[0xb54fd274] /lib/libp2linux.so.1(task_run+0xf4)[0xb46bd818] ***** END OF FATAL ERROR *****

It looks like CDP was the culprit, odd since the switch has "no cdp run" set.

Active-image: flash://system/images/image_tesla_hybrid_2.5.0.90_release_cisco_signed.bin
Version: 2.5.0.90
MD5 Digest: a3518dae9be5eaba8ffd726de14367fa
Date: 26-Sep-2019
Time: 16:18:10

Any clues would be appreciated.

[mzar]

Another crash today, the same switch:

***** FATAL ERROR ***** Reporting Task: BRGS. Software Version: 2.5.0.90 (date Sep 26 2019 time 16:12:12) base_address=0xb4714000 ros(+0x78ac20)[0xb4e9ec20] ros(HOSTG_fatal_error+0x10)[0xb4ea1224] ros(OSSYSG_fatal_error+0x2a0)[0xb546bce4] ros(+0xb598c0)[0xb526d8c0] ros(PSETG_add_port_to_set+0x50)[0xb53bd32c] ros(SW2G_tx_to_vlan_subset+0xac)[0xb5737564] ros(NETG_l2_bridge_forward+0x4e0)[0xb5646e64] ros(+0xbbc138)[0xb52d0138] ros(NETG_l2_snoop_app_gcall+0xa4)[0xb56690f0] ros(+0xc88310)[0xb539c310] /lib/libp2linux.so.1(task_run+0xf4)[0xb46a4818] ***** END OF FATAL ERROR *****