2960,Corruptud

[Ibrahim Jamil]

Hi Folks

I Have cisco2960 corrupted while it s still under warranty,what action must do,we have shared support not smart net

[Reza Sharifi]

Hi,

Open a TAC case with Cisco.   Since it is under warranty, you can RMA it.

I am not sure what shared support is.

HTH

Reza

[Ibrahim Jamil]

Hi

what do y mena by the below:

I am not sure what shared support is.

can i have direct case with TAC.as we bough our Campus Lan Switching from Partner,Please advise me how to get Directly through TAC Instaead of Partner

i have all valid serial number for sure

[Reza Sharifi]

It does not matter if you purchased from partner or directly from Cisco. If you still have warranty, you can open a TAC case and provide the S/N and RMA it back. For TAC case, you do not need to go through the partner, you can directly go to Cisco.com and open a case.

You need to have a CCO acount

http://www.cisco.com/cisco/web/support/index.html

click on open a support case

Reza

[Ibrahim Jamil]

From shoud i get a CCO account,is okay the normal one like mine

here?

Please More detail

[Reza Sharifi]

If yo do not have a CCO account, go to link I provided you earlier, then click on open a support case, and then click on register as a new user and go from there.  You need to provide a service contract number at some point and that comes from your sales rep or whomever you purchased the devices.