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Beginner

3750x switch reload automatically

Hi,

while i am configuring a port on switch .The switch reloads.After reload the show version says

System returned to ROM by bus error at PC 0x458F6C, address 0x0

show version from the effected switch is

Cisco IOS Software, C3750E Software (C3750E-UNIVERSALK9-M), Version 12.2(58)SE2, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Copyright (c) 1986-2011 by Cisco Systems, Inc.

Compiled Thu 21-Jul-11 01:23 by prod_rel_team

ROM: Bootstrap program is C3750E boot loader

BOOTLDR: C3750E Boot Loader (C3750X-HBOOT-M) Version 12.2(53r)SE2, RELEASE SOFTWARE (fc1)

HO1-INT-EXT-1 uptime is 2 days, 2 hours, 58 minutes

System returned to ROM by bus error at PC 0x458F6C, address 0x0

System restarted at 11:36:06 Kuw-Rdy Fri Dec 14 2012

System image file is "flash:/c3750e-universalk9-mz.122-58.SE2/c3750e-universalk9-mz.122-58.SE2.bin"

Any idea uss eror mean softwre bug or hardware issue

Crash file also attached

thanks

2 REPLIES 2
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Hall of Fame Expert

Hi,

Here is good doc on how to troubleshot bus error issues:

You may have to open ticket with TAC and RMA the switch if this doesn't help.

http://www.cisco.com/en/US/products/sw/iosswrel/ps1831/products_tech_note09186a00800cdd51.shtml

HTH

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Hall of Fame Community Legend

System returned to ROM by bus error at PC 0x458F6C, address 0x0

Your switch crashed.

Version 12.2(58)SE2

Unless you have real business case or necessary to use this version, please downgrade your IOS to 12.2(55)SE6.

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