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805
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5
Helpful
4
Replies

3850 boot issue

Hi everyone,

i have 3850 switch with boot issue , anyone familiar with log below ?

 

 


ÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿ
ÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿABNORMAL_RESET_COUNT=0
BOOT=flash:packages.conf
BSI=0
CFG_MODEL_NUM=WS-C3850-48P-L
CLEI_CODE_NUMBER=IPMVC00BRA
ECI_CODE_NUMBER=464930
LINUX_COREMASK=15
MAC_ADDR=F4:1F:C2:38:14:80
MANUAL_BOOT=no
MODEL_NUM=WS-C3850-48P
MODEL_REVISION_NUM=B0
MOTHERBOARD_ASSEMBLY_NUM=73-12241-08
MOTHERBOARD_REVISION_NUM=C0
MOTHERBOARD_SERIAL_NUM=FOC17168K0P
POE1_ASSEMBLY_NUM=73-14095-01
POE1_REVISION_NUM=A0
POE1_SERIAL_NUM=FOC17147VA3
POE2_ASSEMBLY_NUM=73-14095-01
POE2_REVISION_NUM=A0
POE2_SERIAL_NUM=FOC17147VA5
RECOVERY_BUNDLE=sda9:c3850-recovery.bin
STKPWR_ASSEMBLY_NUM=73-11956-08
STKPWR_REVISION_NUM=A0
STKPWR_SERIAL_NUM=FOC17170TAE
SYSTEM_SERIAL_NUM=FOC1717V1LL
TAN_NUM=800-32657-01
TAN_REVISION_NUMBER=D0
TEMPLATE=advanced
TERMLINES=0
USB_ASSEMBLY_NUM=73-12923-05
USB_REVISION_NUM=A0
USB_SERIAL_NUM=FOC171671E2
VERSION_ID=V01
BAUD=9600
SWITCH_IGNORE_STARTUP_CFG=0
SWITCH_DISABLE_PASSWORD_RECOVERY=1
RET_2_RTS=18:53:50 EST Wed Feb 5 2020
SWITCH_NUMBER=1
RANDOM_NUM=1470250943
ÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿABNORMAL_RESET_COUNT=0
BOOT=flash:packages.conf
BSI=0
CFG_MODEL_NUM=WS-C3850-48P-L
CLEI_CODE_NUMBER=IPMVC00BRA
ECI_CODE_NUMBER=464930
LINUX_COREMASK=15
MAC_ADDR=F4:1F:C2:38:14:80
MANUAL_BOOT=no
MODEL_NUM=WS-C3850-48P
MODEL_REVISION_NUM=B0
MOTHERBOARD_ASSEMBLY_NUM=73-12241-08
MOTHERBOARD_REVISION_NUM=C0
MOTHERBOARD_SERIAL_NUM=FOC17168K0P
POE1_ASSEMBLY_NUM=73-14095-01
POE1_REVISION_NUM=A0
POE1_SERIAL_NUM=FOC17147VA3
POE2_ASSEMBLY_NUM=73-14095-01
POE2_REVISION_NUM=A0
POE2_SERIAL_NUM=FOC17147VA5
RECOVERY_BUNDLE=sda9:c3850-recovery.bin
STKPWR_ASSEMBLY_NUM=73-11956-08
STKPWR_REVISION_NUM=A0
STKPWR_SERIAL_NUM=FOC17170TAE
SYSTEM_SERIAL_NUM=FOC1717V1LL
TAN_NUM=800-32657-01
TAN_REVISION_NUMBER=D0
TEMPLATE=advanced
TERMLINES=0
USB_ASSEMBLY_NUM=73-12923-05
USB_REVISION_NUM=A0
USB_SERIAL_NUM=FOC171671E2
VERSION_ID=V01
BAUD=9600
SWITCH_IGNORE_STARTUP_CFG=0
SWITCH_DISABLE_PASSWORD_RECOVERY=1
RET_2_RTS=18:53:50 EST Wed Feb 5 2020
SWITCH_NUMBER=1
RANDOM_NUM=1470250943

ÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿABNORMAL_RESET_COUNT=0
BOOT=flash:packages.conf
BSI=0
CFG_MODEL_NUM=WS-C3850-48P-L
CLEI_CODE_NUMBER=IPMVC00BRA
ECI_CODE_NUMBER=464930
LINUX_COREMASK=15
MAC_ADDR=F4:1F:C2:38:14:80
MANUAL_BOOT=no
MODEL_NUM=WS-C3850-48P
MODEL_REVISION_NUM=B0
MOTHERBOARD_ASSEMBLY_NUM=73-12241-08
MOTHERBOARD_REVISION_NUM=C0
MOTHERBOARD_SERIAL_NUM=FOC17168K0P
POE1_ASSEMBLY_NUM=73-14095-01
POE1_REVISION_NUM=A0
POE1_SERIAL_NUM=FOC17147VA3
POE2_ASSEMBLY_NUM=73-14095-01
POE2_REVISION_NUM=A0
POE2_SERIAL_NUM=FOC17147VA5
RECOVERY_BUNDLE=sda9:c3850-recovery.bin
STKPWR_ASSEMBLY_NUM=73-11956-08
STKPWR_REVISION_NUM=A0
STKPWR_SERIAL_NUM=FOC17170TAE
SYSTEM_SERIAL_NUM=FOC1717V1LL
TAN_NUM=800-32657-01
TAN_REVISION_NUMBER=D0
TEMPLATE=advanced
TERMLINES=0
USB_ASSEMBLY_NUM=73-12923-05
USB_REVISION_NUM=A0
USB_SERIAL_NUM=FOC171671E2
VERSION_ID=V01
BAUD=9600
SWITCH_IGNORE_STARTUP_CFG=0
SWITCH_DISABLE_PASSWORD_RECOVERY=1
RET_2_RTS=18:53:50 EST Wed Feb 5 2020
SWITCH_NUMBER=1
RANDOM_NUM=1470250943
ÿÿÿÿÿÿÿ0 ÿÿÿÿÿÿÿÿ
ÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿABNORMAL_RESET_COUNT=0
BOOT=flash:packages.conf
BSI=0
CFG_MODEL_NUM=WS-C3850-48P-L
CLEI_CODE_NUMBER=IPMVC00BRA
ECI_CODE_NUMBER=464930
LINUX_COREMASK=15
MAC_ADDR=F4:1F:C2:38:14:80
MANUAL_BOOT=no
MODEL_NUM=WS-C3850-48P
MODEL_REVISION_NUM=B0
MOTHERBOARD_ASSEMBLY_NUM=73-12241-08
MOTHERBOARD_REVISION_NUM=C0
MOTHERBOARD_SERIAL_NUM=FOC17168K0P
POE1_ASSEMBLY_NUM=73-14095-01
POE1_REVISION_NUM=A0
POE1_SERIAL_NUM=FOC17147VA3
POE2_ASSEMBLY_NUM=73-14095-01
POE2_REVISION_NUM=A0
POE2_SERIAL_NUM=FOC17147VA5
RECOVERY_BUNDLE=sda9:c3850-recovery.bin
STKPWR_ASSEMBLY_NUM=73-11956-08
STKPWR_REVISION_NUM=A0
STKPWR_SERIAL_NUM=FOC17170TAE
SYSTEM_SERIAL_NUM=FOC1717V1LL
TAN_NUM=800-32657-01
TAN_REVISION_NUMBER=D0
TEMPLATE=advanced
TERMLINES=0
USB_ASSEMBLY_NUM=73-12923-05
USB_REVISION_NUM=A0
USB_SERIAL_NUM=FOC171671E2
VERSION_ID=V01
BAUD=9600
SWITCH_IGNORE_STARTUP_CFG=0
SWITCH_DISABLE_PASSWORD_RECOVERY=1
RET_2_RTS=18:53:50 EST Wed Feb 5 2020
SWITCH_NUMBER=1
RANDOM_NUM=1470250943
ÿÿÿÿÿÿÿÿ ÿÿÿÿÿÿÿÿ
ÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿABNORMAL_RESET_COUNT=0
BOOT=flash:packages.conf
BSI=0
CFG_MODEL_NUM=WS-C3850-48P-L
CLEI_CODE_NUMBER=IPMVC00BRA
ECI_CODE_NUMBER=464930
LINUX_COREMASK=15
MAC_ADDR=F4:1F:C2:38:14:80
MANUAL_BOOT=no
MODEL_NUM=WS-C3850-48P
MODEL_REVISION_NUM=B0
MOTHERBOARD_ASSEMBLY_NUM=73-12241-08
MOTHERBOARD_REVISION_NUM=C0
MOTHERBOARD_SERIAL_NUM=FOC17168K0P
POE1_ASSEMBLY_NUM=73-14095-01
POE1_REVISION_NUM=A0
POE1_SERIAL_NUM=FOC17147VA3
POE2_ASSEMBLY_NUM=73-14095-01
POE2_REVISION_NUM=A0
POE2_SERIAL_NUM=FOC17147VA5
RECOVERY_BUNDLE=sda9:c3850-recovery.bin
STKPWR_ASSEMBLY_NUM=73-11956-08
STKPWR_REVISION_NUM=A0
STKPWR_SERIAL_NUM=FOC17170TAE
SYSTEM_SERIAL_NUM=FOC1717V1LL
TAN_NUM=800-32657-01
TAN_REVISION_NUMBER=D0
TEMPLATE=advanced
TERMLINES=0
USB_ASSEMBLY_NUM=73-12923-05
USB_REVISION_NUM=A0
USB_SERIAL_NUM=FOC171671E2
VERSION_ID=V01
BAUD=9600
SWITCH_IGNORE_STARTUP_CFG=0
SWITCH_DISABLE_PASSWORD_RECOVERY=1
RET_2_RTS=18:53:50 EST Wed Feb 5 2020
SWITCH_NUMBER=1
RANDOM_NUM=1470250943
ÿÿÿÿÿÿÿ0 ÿÿÿÿÿÿÿÿ

4 Replies 4

balaji.bandi
Hall of Fame
Hall of Fame

is this post-upgrade or working one failed.

 

remove the Power Lead, connect console - power on the device, are you able to get to ROMON Mode? So you can load the image?

 

you can try emergency recovery :

 

https://www.cisco.com/c/en/us/support/docs/switches/catalyst-3850-series-switches/117552-technote-cat3850-00.html

 

 

BB

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How to Ask The Cisco Community for Help

cant get in to  Rom mode ...

Cisco TAC and RMA (if you have support)

BB

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How to Ask The Cisco Community for Help

Leo Laohoo
Hall of Fame
Hall of Fame

This is the fourth thread I have seen with this behaviour.  

Same recommendation as the previous three:  Contact Cisco TAC and organize for an RMA.