Solved: Re: 4500 automatically restart

lunar33 · ‎12-23-2019

hi

The machine rebooted for no reason.
Is there any way to check other than the log?

Leo Laohoo · ‎12-23-2019

Please post the complete output to the following commands:
1. sh version; and
2. dir crashinfo:

View solution in original post

lunar33 · ‎12-23-2019

Below is the crashinfo: data information.

DEV#more crashinfo:data

Current Time: 12/23/2019 11:17:22

Last Power Failure: 01/24/2018 21:02:56
Last Reload Status: 00002000
Last Software Reset State: 00000000

Crashdump version: 1

Last crash: 12/22/2019 12:27:02

Build: 12.2(53)SG2 IPBASE
buildversion addr: 13203FDC

pc=10C154A8 lr=10C17358 msr=02029230 vector=00000000
cr=22000028 ctr=10C15440 xer=00000000
r0=10C17330 r1=146509A8 r2=0000001E r3=1361F1C0
r4=00000000 r5=00000000 r6=C4C3E5B9 r7=13620000
r8=00000000 r9=0000000C r10=79272848 r11=13200000
r12=79272848 r13=00000000 r14=00000000 r15=00000000
r16=00000000 r17=139772B4 r18=1397727C r19=13970000
r20=0000000F r21=13620000 r22=13970000 r23=139772B4
r24=13970000 r25=139772B4 r26=00000000 r27=00000000
r28=00000000 r29=00000000 r30=00000000 r31=00000000
dec=00005BBA tbu=00098434 tbl=E99D8DBA
dar=80210022 dsisr=80210022 hid0=80004000

Traceback: 10C154A8 10C15398

Stack frames:
Frame 1: pc=10C15398 stack=146509F0

Pushed stack:
146509A0: 146509F0 10C17330
146509B0: FFFFFFFF 00000000 00000000 00000000
146509C0: 00000000 01657402 0B000000 003AE384
146509D0: 00000001 00000080 15F70000 00000000
146509E0: 1182FD64 13620000 08207230 1464DB28
146509F0: FFFFFFFF 10C15398 FFFFFFFF FFFFFFFF
14650A00: FFFFFFFF FFFFFFFF

Popped stack:
146507A0: 00000000 00000000
146507B0: 146507B8 1FAEA4D4 146507F0 116BA8D4
146507C0: 200E3C40 200E3B1C 200E3B1C 139772B4
146507D0: 13970000 1466E84C 200E2A40 200E2A5C
146507E0: 00000000 00000003 146507F0 200E2B9C
146507F0: 14650808 116BAAC0 00000000 00000002
14650800: 14650808 200E2A3C 14650840 116B9E08
14650810: 14650818 7927268C 14650850 116B9E08
14650820: 0000000C 792727C3 0000000C 792727BC
14650830: 00000000 00000000 00000001 00000000
14650840: 00000000 00000000 14650850 203DCDF8
14650850: 14650888 116BA8D4 14650860 14662AC0
14650860: 14650898 116B9E08 0000000C 79272850
14650870: 0000000C 79272848 0000000C 00000001
14650880: 00000001 1689B7BC 00000000 00000000
14650890: 14650898 1689B8F4 146508D0 116BA8D4
146508A0: 146508B0 13620000 146508B8 79272848
146508B0: 0000000C 79272848 14650958 00000000
146508C0: 146508D8 139772B4 00000000 13620000
146508D0: EC745435 14650900 146508E0 118240AC
146508E0: 146508F8 116BF308 00000000 13620000
146508F0: 00000000 02029230 14650908 116BFC00
14650900: 0000000C 79272848 146509A8 79272848
14650910: 0000000C 79272848 14650940 1689B7BC
14650920: 13970000 139772B4 00000000 00000000
14650930: 14650958 13200000 13970000 139772B4
14650940: 00000000 00000000 00000000 00000000
14650950: 146509A8 00000000 146509A8 10C17420
14650960: 00000000 00000000 00000000 139772B4
14650970: 1397727C 13970000 0000000F 13620000
14650980: 14650990 139772B4 0000000C 00000000
14650990: 146509A8 10C15470 00000000 00000000
146509A0: 00000000 00000000

Log buffer:

%LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet3/10, changed state to up
002082: Oct 2 09:28:51: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet3/10, changed state to down
002083: Oct 2 09:28:52: %LINK-3-UPDOWN: Interface GigabitEthernet3/10, changed state to down
002084: Oct 2 09:28:57: %LINK-3-UPDOWN: Interface GigabitEthernet3/10, changed state to up
002085: Oct 2 09:28:58: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet3/10, changed state to up
002086: Oct 2 09:30:06: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet3/10, changed state to down
002087: Oct 2 09:30:07: %LINK-3-UPDOWN: Interface GigabitEthernet3/10, changed state to down
002088: Oct 2 09:30:15: %LINK-3-UPDOWN: Interface GigabitEthernet3/10, changed state to up
002089: Oct 2 09:30:16: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet3/10, changed state to up
002090: Oct 2 09:30:43: %C4K_L2MAN-6-INVALIDSOURCEADDRESSPACKET: (Suppressed 1 times)Packet received with invalid source MAC address (00:00:00:00:00:00) on port Gi3/10 in vlan 253
002091: Oct 2 09:31:14: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet3/10, changed state to down
002092: Oct 2 09:31:15: %LINK-3-UPDOWN: Interface GigabitEthernet3/10, changed state to down
002093: Oct 4 08:51:50: %LINK-3-UPDOWN: Interface GigabitEthernet3/10, changed state to up
002094: Oct 4 08:51:51: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet3/10, changed state to upCMD: 'en' 11:37:39 KST Wed Oct 16 2019
CMD: 'sho modu' 11:37:41 KST Wed Oct 16 2019
CMD: 'sho module ' 11:37:41 KST Wed Oct 16 2019
CMD: 'sho ver' 11:38:33 KST Wed Oct 16 2019
CMD: 'en' 16:04:18 KST Wed Oct 16 2019
CMD: 'sho ver' 16:04:19 KST Wed Oct 16 2019
CMD: 'en' 08:29:41 KST Fri Oct 18 2019
CMD: 'sh proc cp' 08:29:46 KST Fri Oct 18 2019
CMD: 'sh mem' 08:29:51 KST Fri Oct 18 2019
CMD: 'sh ve' 08:30:07 KST Fri Oct 18 2019
CMD: 'dir' 08:30:09 KST Fri Oct 18 2019
CMD: 'sh modu' 08:30:11 KST Fri Oct 18 2019
CMD: 'sh module ' 08:30:12 KST Fri Oct 18 2019
CMD: 'sh inter statu' 08:30:14 KST Fri Oct 18 2019
CMD: 'sh inter status ' 08:30:15 KST Fri Oct 18 2019
CMD: 'sh inve' 08:30:24 KST Fri Oct 18 2019
CMD: 'sh env' 08:30:27 KST Fri Oct 18 2019
CMD: 'sh environment ' 08:30:28 KST Fri Oct 18 2019
CMD: 'sh logg' 08:30:30 KST Fri Oct 18 2019
CMD: 'en' 10:47:54 KST Fri Oct 18 2019
CMD: 'sh cd ne' 10:47:56 KST Fri Oct 18 2019
CMD: 'en' 17:06:24 KST Wed Nov 20 2019
CMD: 'show module all' 17:06:27 KST Wed Nov 20 2019
CMD: 'show power status' 17:06:27 KST Wed Nov 20 2019
CMD: 'sh int status err' 17:06:27 KST Wed Nov 20 2019
CMD: 'sh proc cp | exc 0.00' 17:06:27 KST Wed Nov 20 2019
CMD: 'show memory' 17:06:28 KST Wed Nov 20 2019
CMD: 'en' 12:20:54 KST Thu Dec 19 2019
CMD: 'sh proc cp' 12:20:55 KST Thu Dec 19 2019
CMD: 'sh mem' 12:21:03 KST Thu Dec 19 2019
CMD: 'sh ve' 12:21:17 KST Thu Dec 19 2019
CMD: 'en' 13:38:57 KST Thu Dec 19 2019
CMD: 'sh proc cp' 13:38:59 KST Thu Dec 19 2019
CMD: 'sh mem' 13:39:14 KST Thu Dec 19 2019
CMD: 'sh ve' 13:39:30 KST Thu Dec 19 2019
CMD: 'sh boo' 13:39:31 KST Thu Dec 19 2019
CMD: 'sh bootv' 13:39:32 KST Thu Dec 19 2019
CMD: 'sh bootvar ' 13:39:32 KST Thu Dec 19 2019

CMD: 'sh modu' 13:39:34 KST Thu Dec 19 2019
CMD: 'sh module ' 13:39:34 KST Thu Dec 19 2019
CMD: 'sh inter statu' 13:39:37 KST Thu Dec 19 2019
CMD: 'sh inter status ' 13:39:37 KST Thu Dec 19 2019
CMD: 'sh inve' 13:39:43 KST Thu Dec 19 2019
CMD: 'sh env' 13:39:45 KST Thu Dec 19 2019
CMD: 'sh environment al' 13:39:45 KST Thu Dec 19 2019
CMD: 'sh environment ' 13:39:47 KST Thu Dec 19 2019
CMD: 'sh logg' 13:39:49 KST Thu Dec 19 2019

Malloc / Free trace:
1 . pc=116CF024 addr=13CC8F9C
2 . pc=116CF024 addr=13CBC130
3 . pc=116CF024 addr=13CAA934
4 . pc=116CF024 addr=13C9A320
5 . pc=116CF024 addr=13C98678
6 . pc=116CF024 addr=13C86C28
7 . pc=116CF024 addr=203E1680
8 . pc=116CF024 addr=203DCF7C
9 . pc=116CF024 addr=20045BE4
10. pc=116CF024 addr=200455DC
11. pc=116CF024 addr=1FE7A8E0
12. pc=116CF024 addr=1F5B20A0
13. pc=116CF024 addr=1F7DCFE8
14. pc=116CF024 addr=203C1A48
15. pc=116CF024 addr=13C3E49C
16. pc=116CF024 addr=203B1A1C
17. pc=116CF024 addr=1F5B0CEC
18. pc=116CF024 addr=1F5B0108
19. pc=116CF024 addr=20041B88
20. pc=116CF024 addr=2003F44C
21. pc=116CF024 addr=1F5AD9CC
22. pc=116CF024 addr=1F5AC904
23. pc=116CF024 addr=1F8F07F4
24. pc=116CF024 addr=2001DE98
25. pc=116CF024 addr=14600248
26. pc=116CF024 addr=15CECA04
27. pc=116CF024 addr=1F9A4180
28. pc=116CF024 addr=2011F70C
29. pc=116CF024 addr=2000EEF0
30. pc=116CF024 addr=2026A438
31. pc=116CF024 addr=20239004
32. pc=116CF024 addr=20238E18
33. pc=116CF024 addr=20237578
34. pc=116CF024 addr=20232E48
35. pc=116CF024 addr=2022DFFC
36. pc=116CF024 addr=2022D988
37. pc=116CF024 addr=20228C50
38. pc=116CF024 addr=20228604
39. pc=116CF024 addr=20218D94
40. pc=116CF024 addr=20122FB8
41. pc=116CF024 addr=20143534
42. pc=116CF024 addr=2011473C
43. pc=116CF024 addr=20109B90
44. pc=116CF024 addr=200EE894
45. pc=116CF024 addr=201094C8
46. pc=116CF024 addr=20108E00
47. pc=116CF024 addr=200F7DE0
48. pc=116CF024 addr=200F6B70
49. pc=116CF024 addr=200F85A8
50. pc=116CF024 addr=1FE8477C
51. pc=116CF024 addr=1FE6224C
52. pc=116CF024 addr=1FE64D50
53. pc=116CF024 addr=1FE5752C
54. pc=116CF024 addr=1FE4A910
55. pc=116CF024 addr=1FE4A130
56. pc=116CF024 addr=1FE48F18
57. pc=116CF024 addr=1FE44130
58. pc=116CF024 addr=1FE3F348
59. pc=116CF024 addr=1FE39830
60. pc=116CF024 addr=1FE38C08
61. pc=116CF024 addr=1FE3819C
62. pc=116CF024 addr=1FDE96F8
63. pc=116CF024 addr=1FDE6FBC
64. pc=116CF024 addr=1FDDEF90

Luke Board Specific Crash Data:
MCSR: 0x0
L1CSR0: 0x10001 L1CSR1: 0x10001
SRR0: 0x116EAC94 CSRR0: 0x10C154A8 MCSRR0: 0x0
MCAR: 0x0
ESR: 0x0
CISR0: 0x2 CISR1: 0x0
L2CTL: 0xA0000000
L2CAPTDATAHI: 0x0 L2CAPTDATALO: 0x0
L2CAPTECC: 0x0
L2ERRDET: 0x0
L2ERRDIS: 0x0
L2ERRATTR: 0x0
L2ERRADDRH: 0x0L2ERRADDRL: 0x0
L2_ERRCTL: 0x0
DDR_CAPTURE_DATA_HI: 0x0 DDR_CAPTURE_DATA_LO: 0x0
DDR_CAPTURE_ECC: 0x0
DDR_ERR_DETECT: 0x0
DDR_ERR_DISABLE: 0x0
DDR_ERR_INT_EN: 0x9
DDR_CAPTURE_ATTRIBUTES: 0x0
DDR_CAPTURE_ADDRESS: 0x0
DDR_CAPTURE_EXT_ADDRESS: 0x0
DDR_ERR_SBE: 0xFF0000
PCI_ERR_DR: 0x0
PCI_ERR_ATTRIB: 0x0
PCI_ERR_ADDR: 0x0
PCI_ERR_EXT_ADDR: 0x0
PCI_ERR_DH: 0x0PCI_ERR_DL: 0x0
Machine Check Interrupt Count: 0
L1 Instruction Cache Parity Errors: 0
L1 Instruction Cache Parity Errors (CPU30): 0
L1 Data Cache Parity Errors: 0

Jawa Crash Data:
Interrupt Mask: 0xE100
Interrupt: 0x0

Leo Laohoo · ‎12-23-2019

Sounds like an IOS bug.
What does it say with "sh version" and "dir crashinfo:"?

lunar33 · ‎12-23-2019

Log on restart.

000120: *Dec 22 03:47:11: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet2/48, changed state to up
000121: *Dec 22 03:47:12: %EC-5-BUNDLE: Interface GigabitEthernet2/46 joined port-channel Port-channel1
000122: .Dec 22 12:30:25: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet2/46, changed state to up
000123: Dec 22 12:30:26: %DUAL-5-NBRCHANGE: EIGRP-IPv4:(1) 1: Neighbor 10.216.253.3 (Vlan253) is up: new adjacency
000124: Dec 22 12:30:26: %LINK-3-UPDOWN: Interface Port-channel1, changed state to up
000125: Dec 22 12:30:26: %LINK-3-UPDOWN: Interface Vlan1, changed state to up
000126: Dec 22 12:30:26: %LINK-3-UPDOWN: Interface Vlan253, changed state to up
000127: Dec 22 12:30:27: %LINEPROTO-5-UPDOWN: Line protocol on Interface Port-channel1, changed state to up
000128: Dec 22 12:30:27: %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan1, changed state to up
000129: Dec 22 12:30:27: %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan253, changed state to up
000130: Dec 22 12:30:28: %LINK-3-UPDOWN: Interface GigabitEthernet2/45, changed state to up
000131: Dec 22 12:30:29: %EC-5-BUNDLE: Interface GigabitEthernet2/45 joined port-channel Port-channel1
000132: Dec 22 12:30:30: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet2/45, changed state to up
000133: Dec 22 12:30:31: %LINK-3-UPDOWN: Interface GigabitEthernet3/2, changed state to up
000134: Dec 22 12:30:31: %LINK-3-UPDOWN: Interface GigabitEthernet3/4, changed state to up
000135: Dec 22 12:30:31: %LINK-3-UPDOWN: Interface GigabitEthernet3/6, changed state to up
000136: Dec 22 12:30:31: %LINK-3-UPDOWN: Interface GigabitEthernet3/8, changed state to up
000137: Dec 22 12:30:32: %HSRP-5-STATECHANGE: Vlan253 Grp 253 state Listen -> Active

Leo Laohoo · ‎12-23-2019

Please post the complete output to the following commands:
1. sh version; and
2. dir crashinfo:

lunar33 · ‎12-23-2019

lunar33 · ‎12-23-2019

@Leo Laohoo wrote:
Please post the complete output to the following commands:
1. sh version; and
2. dir crashinfo:

DEV#show version
Cisco IOS Software, Catalyst 4500 L3 Switch Software (cat4500e-IPBASE-M), Version 12.2(53)SG2, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2010 by Cisco Systems, Inc.
Compiled Tue 16-Mar-10 02:39 by prod_rel_team
Image text-base: 0x10000000, data-base: 0x1240D93C

ROM: 12.2(44r)SG10
Darkside Revision 4, Jawa Revision 12, Tatooine Revision 140, Forerunner Revision 1.21

DEV uptime is 1 day, 21 hours, 17 minutes
System returned to ROM by power-on
System restarted at 12:29:32 KST Sun Dec 22 2019
System image file is "bootflash:cat4500e-ipbase-mz.122-53.SG2.bin"

cisco WS-C4503-E (MPC8548) processor (revision 12) with 524288K bytes of memory.
Processor board ID FOX1533G4AU
MPC8548 CPU at 1GHz, Supervisor 6L-E
Last reset from PowerUp
2 Virtual Ethernet interfaces
100 Gigabit Ethernet interfaces
2 Ten Gigabit Ethernet interfaces
511K bytes of non-volatile configuration memory.

Configuration register is 0x2101

DEV#dir crashinfo:
Directory of crashinfo:/

1 -r-- 10396 <no date> data
2 -r-- 0 <no date> data.bin

No space information available

Leo Laohoo · ‎12-23-2019

Even though the "crashinfo:data" says there was a crash, nearly all the data (bottom of the page) says "0x0".
This leads me to believe that the chassis rebooted due to a power outage.
I recommend you contact Cisco TAC and get them to verify.