05-16-2011 06:02 AM - edited 03-06-2019 05:04 PM
Guess this is continuation of
>>> https://supportforums.cisco.com/message/3339646#3339646
but as it was marked as "ended" ... I want to open a new one.
My Cisco 871w still stops working once a week.
Today I found it frozen, after the weekend, and I have executed few commands from the HyperTerminal ...
The commands were given by cisco coleagues in previous post :
===
show log
show ip int brief
show interfaces counters errors
show interface FastEthernet1
show interface FastEthernet1 stat
show interface FastEthernet1 summary
show interface FastEthernet1 switching
===
Here are the ouptut of the commands :
========================================================================================================================
871-403#show log
Syslog logging: enabled (0 messages dropped, 2 messages rate-limited,
0 flushes, 0 overruns, xml disabled, filtering disabled)
No Active Message Discriminator.
No Inactive Message Discriminator.
Console logging: level debugging, 38 messages logged, xml disabled,
filtering disabled
Monitor logging: level debugging, 0 messages logged, xml disabled,
filtering disabled
Buffer logging: level debugging, 38 messages logged, xml disabled,
filtering disabled
Logging Exception size (4096 bytes)
Count and timestamp logging messages: disabled
Persistent logging: disabled
No active filter modules.
ESM: 0 messages dropped
Trap logging: level informational, 41 message lines logged
Log Buffer (4096 bytes):
*Mar 1 00:00:13.721: %VPN_HW-6-INFO_LOC: Crypto engine: onboard 0 State changed to: Initialized
*Mar 1 00:00:13.729: %VPN_HW-6-INFO_LOC: Crypto engine: onboard 0 State changed to: Enabled
*Mar 1 00:00:15.345: %LINK-3-UPDOWN: Interface FastEthernet0, changed state to up
*Mar 1 00:00:15.345: %LINK-3-UPDOWN: Interface FastEthernet4, changed state to up
*Mar 1 00:00:16.346: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0, changed state to up
*Mar 1 00:00:16.346: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet4, changed state to up
*Mar 1 00:00:18.150: USB init complete.
*Mar 1 00:00:41.493: %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan1, changed state to down
*Mar 1 00:00:41.901: %LINK-5-CHANGED: Interface Dot11Radio0, changed state to administratively down
*Mar 1 00:00:42.265: %SYS-5-CONFIG_I: Configured from memory by console
*Oct 4 09:19:26.572: %LINEPROTO-5-UPDOWN: Line protocol on Interface NVI0, changed state to up
*Oct 4 09:19:26.620: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio0, changed state to down
*Oct 4 09:19:27.740: %SYS-5-RESTART: System restarted --
Cisco IOS Software, C870 Software (C870-ADVSECURITYK9-M), Version 12.4(24)T5, RELEASE SOFTWARE (fc3)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2011 by Cisco Systems, Inc.
Compiled Fri 04-Mar-11 07:45 by prod_rel_team
*Oct 4 09:19:27.740: %SNMP-5-COLDSTART: SNMP agent on host 871-403 is undergoing a cold start
*Oct 4 09:19:27.784: %SSH-5-ENABLED: SSH 1.99 has been enabled
*Oct 4 09:19:27.976: %CRYPTO-6-ISAKMP_ON_OFF: ISAKMP is OFF
*Oct 4 09:19:27.976: %CRYPTO-6-ISAKMP_ON_OFF: ISAKMP is OFF
*Oct 4 09:19:27.976: %CRYPTO-6-ISAKMP_ON_OFF: ISAKMP is ON
*Oct 4 09:19:27.996: %LINK-3-UPDOWN: Interface FastEthernet3, changed state to up
*Oct 4 09:19:27.996: %LINK-3-UPDOWN: Interface FastEthernet2, changed state to up
*Oct 4 09:19:27.996: %LINK-3-UPDOWN: Interface FastEthernet1, changed state to up
*Oct 4 09:19:27.996: %LINK-3-UPDOWN: Interface FastEthernet0, changed state to up
*Oct 4 09:19:29.048: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet3, changed state to down
*Oct 4 09:19:29.048: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet2, changed state to down
*Oct 4 09:19:29.048: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet1, changed state to down
*Oct 4 09:19:29.048: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0, changed state to down
*Oct 4 09:19:30.192: %LINK-3-UPDOWN: Interface FastEthernet1, changed state to down
*Oct 4 09:19:31.376: %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan1, changed state to up
*Oct 4 09:19:32.368: %LINK-3-UPDOWN: Interface FastEthernet1, changed state to up
*Oct 4 09:19:33.368: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet1, changed state to up
*Oct 4 09:23:36.347: %CRYPTO-4-IKMP_NO_SA: IKE message from 195.212.29.180 has no SA and is not an initialization offer
*Oct 4 09:24:41.347: %CRYPTO-4-IKMP_NO_SA: IKE message from 195.212.29.180 has no SA and is not an initialization offer
*Oct 4 09:29:00.604: %LINEPROTO-5-UPDOWN: Line protocol on Interface Virtual-Access2, changed state to up
*Oct 4 09:44:17.440: %LINEPROTO-5-UPDOWN: Line protocol on Interface Virtual-Access2, changed state to down
*Oct 4 09:44:36.266: %LINEPROTO-5-UPDOWN: Line protocol on Interface Virtual-Access2, changed state to up
*Oct 4 10:10:24.370: %LINEPROTO-5-UPDOWN: Line protocol on Interface Virtual-Access2, changed state to down
*Oct 4 10:10:40.216: %LINEPROTO-5-UPDOWN: Line protocol on Interface Virtual-Access2, changed state to up
*Oct 4 10:18:12.833: %LINEPROTO-5-UPDOWN: Line protocol on Interface Virtual-Access2, changed state to down
871-403#
========================================================================================================================
871-403#show ip int brief
Any interface listed with OK? value "NO" does not have a valid configuration
Interface IP-Address OK? Method Status Protocol
Dot11Radio0 unassigned YES NVRAM administratively down down
FastEthernet0 unassigned YES unset up down
FastEthernet1 unassigned YES unset up up
FastEthernet2 unassigned YES unset up down
FastEthernet3 unassigned YES unset up down
FastEthernet4 213.229.144.194 YES NVRAM up up
NVI0 213.229.144.194 YES unset up up
Virtual-Access1 unassigned YES unset down down
Virtual-Access2 unassigned NO TFTP down down
Virtual-Template2 213.229.144.194 YES TFTP down down
Vlan1 192.168.78.2 YES NVRAM up up
871-403#
========================================================================================================================
871-403#show interfaces counters errors
Port Align-Err FCS-Err Xmit-Err Rcv-Err UnderSize
Fa0 0 0 0 0 0
Fa1 0 0 46 0 0
Fa2 0 0 0 0 0
Fa3 0 0 0 0 0
Port Single-Col Multi-Col Late-Col Excess-Col Carri-Sen Runts Giants
Fa0 0 0 0 0 1 0 0
Fa1 657829 0 0 0 1 0 0
Fa2 0 0 0 0 1 0 0
Fa3 0 0 0 0 1 0 0
871-403#
========================================================================================================================
So it looks clear to me that it is "Fa1" the interface with problems .....
So I did few displays of this interface :
========================================================================================================================
871-403#show interface FastEthernet1
FastEthernet1 is up, line protocol is up
Hardware is Fast Ethernet, address is 0025.45e6.6864 (bia 0025.45e6.6864)
MTU 1500 bytes, BW 100000 Kbit/sec, DLY 100 usec,
reliability 255/255, txload 1/255, rxload 1/255
Encapsulation ARPA, loopback not set
Keepalive set (10 sec)
Half-duplex, 100Mb/s
ARP type: ARPA, ARP Timeout 04:00:00
Last input 2d07h, output never, output hang never
Last clearing of "show interface" counters never
Input queue: 0/75/701102/0 (size/max/drops/flushes); Total output drops: 845
Queueing strategy: fifo
Output queue: 0/40 (size/max)
5 minute input rate 3000 bits/sec, 3 packets/sec
5 minute output rate 0 bits/sec, 0 packets/sec
4610237 packets input, 689162207 bytes, 0 no buffer
Received 345885 broadcasts, 0 runts, 0 giants, 0 throttles
0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored
0 input packets with dribble condition detected
4515734 packets output, 737766279 bytes, 0 underruns
46 output errors, 657829 collisions, 2 interface resets
550 unknown protocol drops
0 babbles, 0 late collision, 0 deferred
0 lost carrier, 0 no carrier
0 output buffer failures, 0 output buffers swapped out
871-403#
========================================================================================================================
871-403#show interface FastEthernet1 stat
FastEthernet1
Switching path Pkts In Chars In Pkts Out Chars Out
Processor 4611368 689311572 4515734 737766279
Route cache 0 0 0 0
Total 4611368 689311572 4515734 737766279
========================================================================================================================
871-403#show interface FastEthernet1 summary
*: interface is up
IHQ: pkts in input hold queue IQD: pkts dropped from input queue
OHQ: pkts in output hold queue OQD: pkts dropped from output queue
RXBS: rx rate (bits/sec) RXPS: rx rate (pkts/sec)
TXBS: tx rate (bits/sec) TXPS: tx rate (pkts/sec)
TRTL: throttle count
Interface IHQ IQD OHQ OQD RXBS RXPS TXBS TXPS TRTL
------------------------------------------------------------------------
* FastEthernet1 0 702713 0 845 3000 3 0 0 0
871-403#
========================================================================================================================
871-403#show interface FastEthernet1 switching
FastEthernet1
Throttle count 0
Drops RP 702901 SP 0
SPD Flushes Fast 0 SSE 0
SPD Aggress Fast 0
SPD Priority Inputs 0 Drops 0
========================================================================================================================
Well ... I would like to know ...
*) what is "IQD: pkts dropped from input queue" ..... "702.901"
*) what could be the reason for "IQD: pkts dropped from input queue" ..... "702.713"
*) any reason for "46 output errors, 657829 collisions, 2 interface resets ... 550 unknown protocol drops"
Your opinions are welcome !
Sebastian.
05-18-2011 02:14 AM
I would quit using Fa1 (administratively SHUT) and see what happens.
05-18-2011 02:44 AM
mr Florin - you mean
a) "Fa1" is already shut down now and that's the reason I have to use another ?
b) you want me to shut "Fa1" and never use it anymore ?
That interface works for 1 week .. then blocks.
I stop Cisco 871w, wait 10 seconds, start it again ... and it works perfect for another week or two.
It does not look to me as a "interface" problem ...
But I will try .... jejeje
Thanks.
08-18-2012 03:12 AM
Were you able to figure out the cause of the failure? I am experiencing the same thing on my 871W running 15.1.4M4 which is the latest IOS version available. It happens about every week for me too so I can collect data if there are more suggestions about what to collect and look at.
08-18-2012 07:59 AM
The closest thing I've been able to find is already fixed in my IOS version
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