AP AIR-AP 3802 not working on switch 2960 model

[lequi1963]

hi All,

does any one have a workaround to get an AIR-AP 3802 working with Cat 2960S switch ?

it complain that not POE even though we setup with external power injector and it won't connect to the WLC

even though we can see under CDP neighour.

Any help is much appreciated.

Thanks

Ql

[Leo Laohoo]

Console into the AP and reboot. 

Post the entire boot-up process.

[lequi1963]

Hi Leo,

Please find the boot-up log.

I could not connect to the WLC to obtain IP - hence just looping around.

Thanks

[Leo Laohoo]

Can we get the following output: 

1. WLC:  sh sysinfo
2. WLC:  sh time

[lequi1963]

(WLC-01) >show sysinfo

Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 8.5.151.0
Bootloader Version............................... 1.0.20
Field Recovery Image Version..................... 7.6.95.16
Firmware Version................................. FPGA 1.7, Env 1.8, USB console 2.2
OUI File Last Update Time........................ Sun Sep 07 10:44:07 IST 2014


Build Type....................................... DATA + WPS

System Name...................................... WLC-01
System Location.................................. Datacentre
System Contact................................... Ben Carter
System ObjectID.................................. 1.3.6.1.4.1.9.1.1069
Redundancy Mode.................................. SSO
IP Address....................................... 172.18.111.60
IPv6 Address..................................... ::
Last Reset....................................... Power on reset
System Up Time................................... 25 days 5 hrs 15 mins 1 secs
System Timezone Location......................... (GMT+10:00) Sydney, Melbourne, Canberra

--More-- or (q)uit
System Stats Realtime Interval................... 5
System Stats Normal Interval..................... 180

Configured Country............................... AU - Australia
Operating Environment............................ Commercial (0 to 40 C)
Internal Temp Alarm Limits....................... 0 to 65 C
Internal Temperature............................. +41 C
External Temperature............................. +18 C
Fan Status....................................... OK

State of 802.11b Network......................... Enabled
State of 802.11a Network......................... Enabled
Number of WLANs.................................. 99
Number of Active Clients......................... 1187

OUI Classification Failure Count................. 663613

Memory Current Usage............................. 58
Memory Average Usage............................. 58
CPU Current Usage................................ 7
CPU Average Usage................................ 5

Flash Type....................................... Compact Flash Card

--More-- or (q)uit
Flash Size....................................... 1073741824

Burned-in MAC Address............................ 18:E7:28:F5:4B:A0
Power Supply 1................................... Present, OK
Power Supply 2................................... Present, OK
Maximum number of APs supported.................. 500
System Nas-Id....................................
WLC MIC Certificate Types........................ SHA1


#- Please type your reply above this line -##







>show time



Time............................................. Tue May 2 15:37:35 2023



Timezone delta................................... 0:0

Timezone location................................ (GMT+10:00) Sydney, Melbourne, Canberra



NTP Servers

NTP Version.................................. 3

NTP Polling Interval......................... 3600



Index NTP Key Index NTP Server Status NTP Msg Auth Status

------- ---------------------------------------------------------------------

1 0 172.18.111.1 In Sync AUTH DISABLED

2 0 172.18.111.2 Not Tried AUTH DISABLED





(-WLC-01) >

[Leo Laohoo]

---

@lequi1963 wrote:

[*04/26/2023 03:31:16.1146] Discovery Request sent to 172.18.111.60, discovery type STATIC_CONFIG(1)
[*04/26/2023 03:31:16.1165] Discovery Request sent to 10.29.13.60, discovery type STATIC_CONFIG(1)​

---

That is odd.  The time and date of the AP is wrong.  

Please factory-reset the AP and try again. 

If the AP is still not joining the controller, please post the complete output to the command "sh version". 

[lequi1963]

Even though the AP is not joining the controller but it registered on the switch with the wrong IP add

Using IP tracking and wireshark to discover an old AP in the network acting as DHCP server/WLC and giving out wrong IP.

Remove that old device and all working now ie the time and date of the AP is wrong because it could not connect to the correct WLC.

still not sure why it only happened on Cisco 2960, the APs working perfectly when connected to 9300 or 3850 switches.

Thank you Leo for helping.

Much appreciated.