AP's (AIR-CAP3602I-Z-K9) getting disabled on WLC 5508

mehtarahul1998 · ‎03-01-2016

AP's are getting disabled on WLC, is this related to regulatory domain issue

below are the details of AP model and WLC firmware ,The AP is deployed in Asia region .

AIR-CAP3602I-Z-K9

controler 5500 series

Software Version 8.0.120.0
Field Recovery Image Version

Leo Laohoo · ‎03-01-2016

I have already responded one of the previous thread (before it was deleted). My response is still the same: Post the complete output to the WLC command "sh sysinfo".

mehtarahul1998 · ‎03-02-2016

Below is the output //

show sysinfo

Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 8.0.120.0
Bootloader Version............................... 1.0.16
Field Recovery Image Version..................... 7.0.112.21
Firmware Version................................. FPGA 1.7, Env 1.8, USB console 2.2
Build Type....................................... DATA + WPS

System ObjectID.................................. 1.3.6.1.4.1.9.1.1069
Redundancy Mode.................................. Disabled
IP Address....................................... x.x.x.x
IPv6 Address..................................... ::
Last Reset....................................... Software reset
System Up Time................................... 186 days 0 hrs 35 mins 28 secs
System Timezone Location......................... (GMT +8:00) HongKong, Bejing, Chongquing
System Stats Realtime Interval................... 5
System Stats Normal Interval..................... 180

Configured Country............................... Multiple Countries:AU,ID,IN,SG

--More-- or (q)uit
Operating Environment............................ Commercial (0 to 40 C)
Internal Temp Alarm Limits....................... 0 to 65 C
Internal Temperature............................. +42 C
External Temperature............................. +24 C
Fan Status....................................... OK

State of 802.11b Network......................... Enabled
State of 802.11a Network......................... Enabled
Number of WLANs.................................. 2
Number of Active Clients......................... 182

Burned-in MAC Address............................ 64:9E:F3:BF:1A:00
Power Supply 1................................... Present, OK
Power Supply 2................................... Present, OK
Maximum number of APs supported.................. 500
System Nas-Id.................................... x.x.x.x
WLC MIC Certificate Types........................ SHA1

Leo Laohoo · ‎03-03-2016

Configured Country............................... Multiple Countries:AU,ID,IN,SG

Configuration of the controller: Multiple countries with incompatible Regulatory Domain.

AIR-CAP3602I-Z-K9

AP model with Australia Regulatory Domain.

This means the AP is behaving normally. Because there is a conflict and/or incompatible Regulatory Domain between the configured countries in the controller, logic dictates that only the channels and radios which are compatible between the countries are allowed, like 802.11b, but 802.11a radio is disabled.

mehtarahul1998 · ‎03-05-2016

I have checked the access point with Australlia reulatory domain is suppoted ,Still didnot understand what is the issue ,Can you please elaborate.

Leo Laohoo · ‎03-05-2016

I have checked the access point with Australlia reulatory domain is suppoted

It is supported on the WLC, correct, but 802.11a for Australia is incompatible and in conflict with the Regulatory Domain for India. It is NOT compatible.

In future deployment, look up Cisco's Universal Regulatory Domain.

mehtarahul1998 · ‎03-05-2016

What should be done to fix this ?

Leo Laohoo · ‎03-06-2016

What should be done to fix this ?

1. Run the APs in autonomous IOS;

2. Put APs with conflicting Regulatory Domain in a different WLC; or

3. Replace the APs with conflicting Regulatory Domain with APs that support Universal Regulatory Domain.