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ASR9001-RP | 6.3.3 | Unexpected reload | Kernel crash

fline.fts
Level 1
Level 1

Hello Team!

Our ASR unexpectedly rebooted.

Could you help find the bug by exception?

Crash Reason: Kernel Crash

Exception at 0x17f23240 signal 5 c=1 f=3

3 Replies 3

Reza Sharifi
Hall of Fame
Hall of Fame

Hi,

The message you posted here does not tell us much about the problem. The best course of action is to open a ticket with TAC and send them the output they ask for. They may be able to find a solution for you.

HTH

fline.fts
Level 1
Level 1

Maybe crash files can help? Added to the message.

marce1000
VIP
VIP

 

 - Connect to  the ASR with : https://cway.cisco.com/cli , at the top right press or run 'Crashdump Analyzer' , if this keeps returning consider using latest advisory release if applicable : https://software.cisco.com/download/home/284012813/type/280805694/release/6.8.2

 M.



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