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Booting Problem In 3850

We try to load our standard code in our brand new 3850.

we copy our standard ios image to the flash.

we get this problem.

boot system switch all flash:cat3k_caa-universalk9.SPA.03.06.03.E.152-2.E3.bin
config-register 0x2102


Rebooting continuously:

switch: boot flash:cat3k_caa-universalk9.SPA.03.06.03.E.152-2.E3.bin
Reading full image into memory....................................................................................................................................................................................................................................................................................................done
Bundle Image
--------------------------------------
Kernel Address    : 0x53430274
Kernel Size       : 0x418331/4293425
Initramfs Address : 0x538485a8
Initramfs Size    : 0xe780c1/15171777
Compression Format: .mzip

Bootable image at @ ram:0x53430274
Bootable image segment 0 address range [0x81100000, 0x82140000] is in range [0x80180000, 0x90000000].
@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
File "flash:cat3k_caa-universalk9.SPA.03.06.03.E.152-2.E3.bin" uncompressed and installed, entry point: 0x8166a500
Loading Linux kernel with entry point 0x8166a500 ...
Bootloader: Done loading app on core_mask: 0x3f

### Launching Linux Kernel (flags = 0x5)

All packages are Digitally Signed
Starting System Services
May 10 15:48:43 %PLATFORM_MGR-1-PLATMGR_INIT_FAIL: Platform ManaMay 10 15:48:43 %IOSXE-2-PLATFORM: process ng_dumper: Process platform_mgr: terminated abnormally.
May 10 15:48:44 %IOSXE-2-PLATFORM: process platform_mgr: ===================== Exception Data ====================
May 10 15:48:44 %IOSXE-2-PLATFORM: process platform_mgr: Exception in 'platform_mgr' with Signal=SIGABRT(6)
May 10 15:48:44 %IOSXE-2-PLATFORM: process platform_mgr: Frame Pointer=0x7F7CBBF0, Program Counter=0x2BD4E3B0
May 10 15:48:44 %IOSXE-2-PLATFORM: process platform_mgr: Thread ID=6144: -Traceback= 1#20db66b598bc323d48a7165b61f3c899 pthread:2BD3C000+123B0
May 10 15:48:44 %IOSXE-2-PLATFORM: process platform_mgr:

<Wed May 10 15:48:43 2017> Message from sysmgr: Reason Code:[2] Reset Reason:Service [platform_mgr] pid:[6144] terminated abnormally [6].
Details:
--------
Service: platform_mgr
Description: 3K Platform Manager
Executable: /tmp/sw/mount/cat3k_caa-platform.SPA.03.06.03E.pkg//usr/binos/bin/platform_mgr

Started at Wed May 10 15:48:41 2017 (683035 us)
Stopped at Wed May 10 15:48:43 2017 (383850 us)
Uptime: 2 seconds

Start type: SRV_OPTION_RESTART_STATELESS (23)
Death reason: SYSMGR_DEATH_REASON_FAILURE_SIGNAL (2)
Last heartbeat 0.00 secs ago

PID: 6144
Exit code: signal 6

CWD: /var/sysmgr/work


PID: 6144
UUID: 3008
get_local: failed: No such file or directory
Unmounting ng3k filesystems...
Warning! - some ng3k filesystems may not have unmounted cleanly...
Please stand by while rebooting the system...
Restarting system.

Booting...
Interface GE 0 link down***ERROR: PHY link is down
Reading full image into memory....................................................................................................................................................................................................................................................................................................done
Bundle Image
--------------------------------------
Kernel Address    : 0x5342f274
Kernel Size       : 0x418331/4293425
Initramfs Address : 0x538475a8
Initramfs Size    : 0xe780c1/15171777
Compression Format: .mzip

Bootable image at @ ram:0x5342f274
Bootable image segment 0 address range [0x81100000, 0x82140000] is in range [0x80180000, 0x90000000].
@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
File "flash:cat3k_caa-universalk9.SPA.03.06.03.E.152-2.E3.bin" uncompressed and installed, entry point: 0x8166a500
Loading Linux kernel with entry point 0x8166a500 ...
Bootloader: Done loading app on core_mask: 0x3f

### Launching Linux Kernel (flags = 0x5)

All packages are Digitally Signed
Starting System Services
May 10 15:52:10 %PLATFORM_MGR-1-PLATMGR_INIT_FAIL: Platform ManaMay 10 15:52:10 %IOSXE-2-PLATFORM: process ng_dumper: Process platform_mgr: terminated abnormally.
May 10 15:52:11 %IOSXE-2-PLATFORM: process platform_mgr: ===================== Exception Data ====================
May 10 15:52:11 %IOSXE-2-PLATFORM: process platform_mgr: Exception in 'platform_mgr' with Signal=SIGABRT(6)
May 10 15:52:11 %IOSXE-2-PLATFORM: process platform_mgr: Frame Pointer=0x7F612F60, Program Counter=0x2BD9A3B0
May 10 15:52:11 %IOSXE-2-PLATFORM: process platform_mgr: Thread ID=6146: -Traceback= 1#20db66b598bc323d48a7165b61f3c899 pthread:2BD88000+123B0
May 10 15:52:11 %IOSXE-2-PLATFORM: process platform_mgr:

<Wed May 10 15:52:10 2017> Message from sysmgr: Reason Code:[2] Reset Reason:Service [platform_mgr] pid:[6146] terminated abnormally [6].
Details:
--------
Service: platform_mgr
Description: 3K Platform Manager
Executable: /tmp/sw/mount/cat3k_caa-platform.SPA.03.06.03E.pkg//usr/binos/bin/platform_mgr

Started at Wed May 10 15:52:08 2017 (911293 us)
Stopped at Wed May 10 15:52:10 2017 (600832 us)
Uptime: 2 seconds

Start type: SRV_OPTION_RESTART_STATELESS (23)
Death reason: SYSMGR_DEATH_REASON_FAILURE_SIGNAL (2)
Last heartbeat 0.00 secs ago

PID: 6146
Exit code: signal 6

CWD: /var/sysmgr/work


PID: 6146
UUID: 3008
get_local: failed: No such file or directory
Unmounting ng3k filesystems...
Warning! - some ng3k filesystems may not have unmounted cleanly...
Please stand by while rebooting the system...
Restarting system.

Booting...

After this we try to load it from USBflash:

still the same thing.

If any one solve this issue.

I need your help.

3 REPLIES 3
VIP Expert

Can you load the old IOS that

Can you load the old IOS that was on the switch and than load the new IOS on the flash and run 

software install file flash:<new ios>

HTH

Hall of Fame Community Legend

We try to load our standard

We try to load our standard code in our brand new 3850.

"brand new"????  When the switch was powered up for the first time, what version did the switch boot up?  Denali?

If the answer is "yes", then there is a known bug (CSCva22409) which prevents certain models of 3650 & 3850 from loading anything from 3.6.X and lower.  The switch will only boot 3.7.X and above.  

Highlighted
Beginner

Re: Booting Problem In 3850

The release notes clearly state how to upgrade or downgrade between IOS versions. Also suggest you read about the difference between BUNDLE mode and INSTALL mode. In short, Bundle mode is the "old" way of loading IOS by pointing your boot variable to a ".bin" file.  The new and suggested method is to install the software onto the flash with either the "software install file ..." or "request platform software install..." commands.

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