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C3750 - PLATFORM-1-CRASHED

Will Milner
Level 1
Level 1

Hello All,

I have inherited a fairly old and badly designed network infrastructure, I have been pushing for capex to replace it all. So I am hoping that someone can confirm that this would be a good catalyst for my directors finally pull the trigger on a 2x 4500X (Core/Dist), 2x Nexus3064T (TOR Server) and 8x2960X Stack (Access) upgrade. 

We have a stack of 6 x C3750s acting as CORE/DISTRIBUTION/ACCESS.

Software: Version 12.2(35)SE2

WS-C3750G-48TS-S
WS-C3750-48TS-S
WS-C3750-48TS-S
WS-C3750-48TS-S
WS-C3750-48TS-S
WS-C3750-48TS-S

These switches have already been exhibiting the capacitor charge issues common with the C3750 series, but yesterday this new error occurred. I cannot attribute it to any abnormal network activity from logs, as a result I assume it's RAM related and was wondering if any of you kind folk could confirm. I have attached the "crashinfo_ext_1" file for your analysis. The switch in question is the WS-C3750G-48TS-S which is the most important member of the stack as it's the only gigabit switch, where all trunks/uplinks/port-channels converge (I know... awful design) 

Apr 26 14:30:20: %PLATFORM-1-CRASHED: System previously crashed with the following message: (SSLUKCISCOCORE1-6)
Apr 26 14:30:20: %PLATFORM-1-CRASHED: Cisco IOS Software, C3750 Software (C3750-IPSERVICESK9-M), Version 12.2(35)SE2, RELEASE SOFTWARE (fc1) (SSLUKCISCOCORE1-6)
Apr 26 14:30:20: %PLATFORM-1-CRASHED: Copyright (c) 1986-2007 by Cisco Systems, Inc. (SSLUKCISCOCORE1-6)
Apr 26 14:30:20: %PLATFORM-1-CRASHED: Compiled Tue 06-Feb-07 05:07 by antonino (SSLUKCISCOCORE1-6)
Apr 26 14:30:20: %PLATFORM-1-CRASHED: (SSLUKCISCOCORE1-6)
Apr 26 14:30:20: %PLATFORM-1-CRASHED: Machine Check Exception (0x0200)! (SSLUKCISCOCORE1-6)
Apr 26 14:30:20: %PLATFORM-1-CRASHED: (SSLUKCISCOCORE1-6)
Apr 26 14:30:20: %PLATFORM-1-CRASHED: ESR: 0x80000000, BESRA: 0x00000000, BESRB: 0x00000000, BEAR: 0x00000000 (SSLUKCISCOCORE1-6)
Apr 26 14:30:20: %PLATFORM-1-CRASHED: (SSLUKCISCOCORE1-6)
Apr 26 14:30:20: %PLATFORM-1-CRASHED: CPU Register Context: (SSLUKCISCOCORE1-6)
Apr 26 14:30:20: %PLATFORM-1-CRASHED: Vector = 0x00000200 PC = 0x3A416374 MSR = 0x00029210 CR = 0x30000000 (SSLUKCISCOCORE1-6)
Apr 26 14:30:20: %PLATFORM-1-CRASHED: LR = 0x3A416374 CTR = 0x00CB3C0C XER = 0xA000007C (SSLUKCISCOCORE1-6)
Apr 26 14:30:20: %PLATFORM-1-CRASHED: R0 = 0x3A416374 R1 = 0x03D417F0 R2 = 0x00000000 R3 = 0x00000000 (SSLUKCISCOCORE1-6)
Apr 26 14:30:20: %PLATFORM-1-CRASHED: R4 = 0x0000003A R5 = 0x00000005 R6 = 0x00000000 R7 = 0x0000003A (SSLUKCISCOCORE1-6)
Apr 26 14:30:20: %PLATFORM-1-CRASHED: R8 = 0x00000000 R9 = 0x224D0000 R10 = 0x00061E00 R11 = 0x0000003A (SSLUKCISCOCORE1-6)
Apr 26 14:30:20: %PLATFORM-1-CRASHED: R12 = 0xA5EE1B00 R13 = 0x00110000 R14 = 0x0002D5A4 R15 = 0x00000000 (SSLUKCISCOCORE1-6)
Apr 26 14:30:20: %PLATFORM-1-CRASHED: R16 = 0x00000000 R17 = 0x00000000 R18 = 0x00000000 R19 = 0x00000000 (SSLUKCISCOCORE1-6)
Apr 26 14:30:20: %PLATFORM-1-CRASHED: R20 = 0x00000000 R21 = 0x00000000 R22 = 0x00000000 R23 = 0x00000000 (SSLUKCISCOCORE1-6)
Apr 26 14:30:20: %PLATFORM-1-CRASHED: R24 = 0x00000000 R25 = 0x00000000 R26 = 0x00000000 R27 = 0x01EB0000 (SSLUKCISCOCORE1-6)
Apr 26 14:30:20: %PLATFORM-1-CRASHED: R28 = 0x392F3031 R29 = 0x2F50726F R30 = 0x62654D61 R31 = 0x74636865 (SSLUKCISCOCORE1-6)
Apr 26 14:30:20: %PLATFORM-1-CRASHED: (SSLUKCISCOCORE1-6)
Apr 26 14:30:20: %PLATFORM-1-CRASHED: Stack trace: (SSLUKCISCOCORE1-6)
Apr 26 14:30:20: %PLATFORM-1-CRASHED: PC = 0x3A416374, SP = 0x03D417F0 (SSLUKCISCOCORE1-6)
Apr 26 14:30:20: %PLATFORM-1-CRASHED: Frame 00: SP = 0x733C2F61 PC = 0x3A416374 (SSLUKCISCOCORE1-6)
Apr 26 14:30:20: %PLATFORM-1-CRASHED: (SSLUKCISCOCORE1-6)

I hope you can help.

Many thanks,

Will 

2 Replies 2

Will Milner
Level 1
Level 1

Note: I know the software version is old, but I don't have a support contract on these switches. I also haven't upgraded for fear of them not coming back up being 9+ years old. 

Will Milner
Level 1
Level 1

Hello all, Just wondering if anyone can help?

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