Hi Gurus,
I seem to have a bit of an issue with a WS-C3750G-24PS-S after a local shutdown for power maintenance the switch no longer powers up even a single IP phone or wireless APs attached to it.
diagnostics show no errors (with an 'all' test)
I've even tried reducing everything down to a single IP phone.
Power cycle and shut/no shut have no effect.
Logs result in this:
*Mar 1 00:03:11.772: %ILPOWER-7-DETECT: Interface Gi2/0/24: Power Device detected: Cisco PD
*Mar 1 00:03:31.779: %ILPOWER-3-CONTROLLER_PORT_ERR: Controller port error, Interface Gi2/0/24: Power given, but Power Controller does not report Power Good
*Mar 1 00:03:46.216: %ILPOWER-7-DETECT: Interface Gi2/0/24: Power Device detected: Cisco PD
*Mar 1 00:04:06.223: %ILPOWER-3-CONTROLLER_PORT_ERR: Controller port error, Interface Gi2/0/24: Power given, but Power Controller does not report Power Good
*Mar 1 00:04:20.668: %ILPOWER-7-DETECT: Interface Gi2/0/24: Power Device detected: Cisco PD
*Mar 1 00:04:40.675: %ILPOWER-3-CONTROLLER_PORT_ERR: Controller port error, Interface Gi2/0/24: Power given, but Power Controller does not report Power Good
*Mar 1 00:04:55.112: %ILPOWER-7-DETECT: Interface Gi2/0/24: Power Device detected: Cisco PD
*Mar 1 00:05:15.119: %ILPOWER-3-CONTROLLER_PORT_ERR: Controller port error, Interface Gi2/0/24: Power given, but Power Controller does not report Power Good
*Mar 1 00:05:29.547: %ILPOWER-7-DETECT: Interface Gi2/0/24: Power Device detected: Cisco PD
*Mar 1 00:05:49.554: %ILPOWER-3-CONTROLLER_PORT_ERR: Controller port error, Interface Gi2/0/24: Power given, but Power Controller does not report Power Good
*Mar 1 00:06:03.991: %ILPOWER-7-DETECT: Interface Gi2/0/24: Power Device detected: Cisco PD
*Mar 1 00:06:23.998: %ILPOWER-3-CONTROLLER_PORT_ERR: Controller port error, Interface Gi2/0/24: Power given, but Power Controller does not report Power Good
*Mar 1 00:06:38.427: %ILPOWER-7-DETECT: Interface Gi2/0/24: Power Device detected: Cisco PD
*Mar 1 00:06:58.433: %ILPOWER-3-CONTROLLER_PORT_ERR: Controller port error, Interface Gi2/0/24: Power given, but Power Controller does not report Power Good
*Mar 1 00:07:12.870: %ILPOWER-7-DETECT: Interface Gi2/0/24: Power Device detected: Cisco PD
*Mar 1 00:07:28.515: %ILPOWER-3-CONTROLLER_PORT_ERR: Controller port error, Interface Gi2/0/24: Power given, but Power Controller does not report Power Good
*Mar 1 00:07:42.935: %ILPOWER-7-DETECT: Interface Gi2/0/24: Power Device detected: Cisco PD
*Mar 1 00:08:02.942: %ILPOWER-3-CONTROLLER_PORT_ERR: Controller port error, Interface Gi2/0/24: Power given, but Power Controller does not report Power Good
*Mar 1 00:08:17.379: %ILPOWER-7-DETECT: Interface Gi2/0/24: Power Device detected: Cisco PD
*Mar 1 00:08:37.386: %ILPOWER-3-CONTROLLER_PORT_ERR: Controller port error, Interface Gi2/0/24: Power given, but Power Controller does not report Power Good
*Mar 1 00:08:51.823: %ILPOWER-7-DETECT: Interface Gi2/0/24: Power Device detected: Cisco PD
*Mar 1 00:09:11.830: %ILPOWER-3-CONTROLLER_PORT_ERR: Controller port error, Interface Gi2/0/24: Power given, but Power Controller does not report Power Good
*Mar 1 00:09:26.267: %ILPOWER-7-DETECT: Interface Gi2/0/24: Power Device detected: Cisco PD
(same thing happens on all ports so now just leaving it in port 24)
On restart of the switch the phone begins to power up, but as the boot completes it gets shut off (for me this means it's confirming that 48v is available from the PSU)..
I've tried it in static and auto mode with no difference. The test IP phone is a Cisco 7961 (15.4w) and works fine plugged into other C3750 and C3650... APs are MR24's also 15.4w when working, also not working in the target switch but working fine in others.
Cable checks result in 4 'Open's for the phone.
c3750-24ps#show diagnostic result switch 2
Current bootup diagnostic level: complete
Switch 2: SerialNo : FOC1138Y2HC
Overall Diagnostic Result for Switch 2 : PASS
Diagnostic level at card bootup: minimal
Test results: (. = Pass, F = Fail, U = Untested)
1) TestPortAsicStackPortLoopback ---> .
2) TestPortAsicLoopback ------------> .
3) TestPortAsicCam -----------------> .
4) TestPortAsicRingLoopback --------> .
5) TestMicRingLoopback -------------> .
6) TestPortAsicMem -----------------> .
c3750-24ps#show power inline
Module Available Used Remaining
(Watts) (Watts) (Watts)
------ --------- -------- ---------
2 370.0 15.4 354.6
Interface Admin Oper Power Device Class Max
(Watts)
--------- ------ ---------- ------- ------------------- ----- ----
Gi2/0/1 off off 0.0 n/a n/a 15.4
Gi2/0/2 off off 0.0 n/a n/a 15.4
Gi2/0/3 off off 0.0 n/a n/a 15.4
Gi2/0/4 off off 0.0 n/a n/a 15.4
Gi2/0/5 off off 0.0 n/a n/a 15.4
Gi2/0/6 off off 0.0 n/a n/a 15.4
Gi2/0/7 off off 0.0 n/a n/a 15.4
Gi2/0/8 off off 0.0 n/a n/a 15.4
Gi2/0/9 off off 0.0 n/a n/a 15.4
Gi2/0/10 off off 0.0 n/a n/a 15.4
Gi2/0/11 off off 0.0 n/a n/a 15.4
Gi2/0/12 off off 0.0 n/a n/a 15.4
Gi2/0/13 off off 0.0 n/a n/a 15.4
Gi2/0/14 off off 0.0 n/a n/a 15.4
Gi2/0/15 off off 0.0 n/a n/a 15.4
Gi2/0/16 off off 0.0 n/a n/a 15.4
Gi2/0/17 off off 0.0 n/a n/a 15.4
Gi2/0/18 off off 0.0 n/a n/a 15.4
Gi2/0/19 off off 0.0 n/a n/a 15.4
Gi2/0/20 off off 0.0 n/a n/a 15.4
Gi2/0/21 off off 0.0 n/a n/a 15.4
Gi2/0/22 off off 0.0 n/a n/a 15.4
Gi2/0/23 off off 0.0 n/a n/a 15.4
Gi2/0/24 static off 15.4 n/a n/a 15.4 c3750-24ps#sh env power all
SW PID Serial# Status Sys Pwr PoE Pwr Watts
--- ------------------ ---------- --------------- ------- ------- -----
2 Built-in Good
Stored system POST messages:
Switch 2
---------
POST: CPU MIC register Tests : Begin
POST: CPU MIC register Tests : End, Status Passed
POST: PortASIC Memory Tests : Begin
POST: PortASIC Memory Tests : End, Status Passed
POST: CPU MIC interface Loopback Tests : Begin
POST: CPU MIC interface Loopback Tests : End, Status Passed
POST: PortASIC RingLoopback Tests : Begin
POST: PortASIC RingLoopback Tests : End, Status Passed
POST: PortASIC CAM Subsystem Tests : Begin
POST: PortASIC CAM Subsystem Tests : End, Status Passed
POST: PortASIC Stack Port Loopback Tests : Begin
POST: PortASIC Stack Port Loopback Tests : End, Status Passed
POST: PortASIC Port Loopback Tests : Begin
POST: PortASIC Port Loopback Tests : End, Status Passed
Interestingly after a couple of days testing this, just ran another cable test and got different results...
c3750-24ps#show cable-diagnostics tdr interface Gi2/0/24
TDR test last run on: March 01 01:20:33
Interface Speed Local pair Pair length Remote pair Pair status
--------- ----- ---------- ------------------ ----------- --------------------
Gi2/0/24 auto Pair A 3 +/- 4 meters N/A Open
Pair B 151 +/- 4 meters N/A Normal
Pair C 151 +/- 4 meters N/A Normal
Pair D 93 +/- 4 meters N/A Fail
c3750-24ps#This is the same phone that was just plugged into the switch next to it on the same cable and it works in the 3650G... (didn't touch anything except move the cable from port24 of the 3650 to port24 of the 3750)
Reload and test again (not touched it physically)
Interface Speed Local pair Pair length Remote pair Pair status
--------- ----- ---------- ------------------ ----------- --------------------
Gi2/0/24 auto Pair A 2 +/- 4 meters N/A Open
Pair B 149 +/- 4 meters N/A Normal
Pair C 101 +/- 4 meters N/A Fail
Pair D 51 +/- 4 meters N/A Fail
and a few minutes later:
c3750-24ps#show cable-diagnostics tdr interface Gi2/0/24
TDR test last run on: March 01 01:15:44
Interface Speed Local pair Pair length Remote pair Pair status
--------- ----- ---------- ------------------ ----------- --------------------
Gi2/0/24 auto Pair A 3 +/- 4 meters N/A Open
Pair B 151 +/- 4 meters N/A Normal
Pair C 89 +/- 4 meters N/A Fail
Pair D 150 +/- 4 meters N/A Normal (and yes, have tried multiple cables previously)
Anyhow:
cisco WS-C3750G-24PS (PowerPC405) processor (revision F0) with 131072K bytes of memory.
Processor board ID FOC1138Y2HC
Last reset from power-on
3 Virtual Ethernet interfaces
28 Gigabit Ethernet interfaces
The password-recovery mechanism is enabled.
512K bytes of flash-simulated non-volatile configuration memory.
Base ethernet MAC Address : 00:1D:E6:60:8A:00
Motherboard assembly number : 73-10217-07
Power supply part number : 341-0108-03
Motherboard serial number : FOC11380F1T
Power supply serial number : DCA1135A2VD
Model revision number : F0
Motherboard revision number : B0
Model number : WS-C3750G-24PS-S
System serial number : FOC1138Y2HC
Top Assembly Part Number : 800-26855-01
Top Assembly Revision Number : C0
Version ID : V05
CLEI Code Number : CNMWR00ARC
Hardware Board Revision Number : 0x09
Switch Ports Model SW Version SW Image
------ ----- ----- ---------- ----------
* 2 28 WS-C3750G-24PS 12.2(58)SE2 C3750-IPBASEK9-M
Configuration register is 0xF
Thoughts/pointers welcome... the switch works fine except for this PoE issue.
Regards,
Michelle
