C3850 strange log :%PLATFORM-4-ELEMENT_WARNING:Switch 1 R0/0: smand:

[tianwen.zhao]

Hi everyone:

Here are some stange logs:

Feb 17 00:39:31.182 UTC: %PLATFORM-4-ELEMENT_WARNING:Switch 1 R0/0: smand: 1/RP/0: limited space - copy corefiles/switch-reports out of flash:core & crashinfo: directories. crashinfo: value 100% (245 MB) exceeds warning level 80% (196 MB)
Feb 17 00:55:51.214 UTC: %PLATFORM-4-ELEMENT_WARNING:Switch 1 R0/0: smand: 1/RP/0: 5-Minute Load Average value 5.05 exceeds warning level 5.00
Feb 17 01:11:11.245 UTC: %PLATFORM-4-ELEMENT_WARNING:Switch 1 R0/0: smand: 1/RP/0: crashinfo: usage has returned to appropriate level. value 28% (68 MB) is below warning level 80% (196 MB)
Feb 17 06:49:31.845 UTC: %PLATFORM-4-ELEMENT_WARNING:Switch 1 R0/0: smand: 1/RP/0: limited space - copy corefiles/switch-reports out of flash:core & crashinfo: directories. crashinfo: value 94% (230 MB) exceeds warning level 80% (196 MB)
Feb 17 07:21:11.910 UTC: %PLATFORM-4-ELEMENT_WARNING:Switch 1 R0/0: smand: 1/RP/0: crashinfo: usage has returned to appropriate level. value 28% (68 MB) is below warning level 80% (196 MB)
Feb 17 08:47:52.017 UTC: %PLATFORM-4-ELEMENT_WARNING:Switch 1 R0/0: smand: 1/RP/0: limited space - copy corefiles/switch-reports out of flash:core & crashinfo: directories. crashinfo: value 100% (245 MB) exceeds warning level 80% (196 MB)
Feb 17 08:59:32.031 UTC: %PLATFORM-4-ELEMENT_WARNING:Switch 1 R0/0: smand: 1/RP/0: 5-Minute Load Average value 5.08 exceeds warning level 5.00
Feb 17 09:09:42.063 UTC: %PLATFORM-4-ELEMENT_WARNING:Switch 1 R0/0: smand: 1/RP/0: 5-Minute Load Average value 5.05 exceeds warning level 5.00
Feb 17 09:27:52.083 UTC: %PLATFORM-4-ELEMENT_WARNING:Switch 1 R0/0: smand: 1/RP/0: crashinfo: usage has returned to appropriate level. value 28% (68 MB) is below warning level 80% (196 MB)

show version:

Switch Ports Model SW Version SW Image Mode
------ ----- ----- ---------- ---------- ----
* 1 16 WS-C3850-12XS 16.3.6 CAT3K_CAA-UNIVERSALK9 INSTALL
2 32 WS-C3850-24S 16.3.6 CAT3K_CAA-UNIVERSALK9 INSTALL
3 56 WS-C3850-48T 16.3.6 CAT3K_CAA-UNIVERSALK9 INSTALL

C3850#dir crashinfo:
Directory of crashinfo:/

11 -rw- 0 Jan 1 1970 00:00:08 +00:00 koops.dat
12 -rw- 32780 Oct 3 2018 07:05:24 +00:00 cilogs
13 -rw- 412 Oct 3 2018 06:42:49 +00:00 last_systemreport_log
14 -rw- 839886 Mar 10 2017 07:06:34 +00:00 system-report_1_20170310-070558-UTC.gz
15 -rw- 39 Oct 3 2018 06:42:49 +00:00 last_systemreport
16 -rw- 261325 Mar 10 2017 08:32:15 +00:00 system-report__20170310-083201-UTC.gz
17 -rw- 951805 Mar 11 2017 01:20:07 +00:00 system-report_1_20170311-011928-UTC.gz
18 -rw- 993384 Mar 11 2017 06:20:19 +00:00 system-report_1_20170311-061940-UTC.gz
19 -rw- 3733316 Oct 3 2018 05:30:52 +00:00 system-report_1_20181003-053011-UTC.gz
20 -rw- 2225810 Oct 3 2018 06:42:46 +00:00 system-report_1_20181003-064207-UTC.gz
21 -rw- 0 Feb 4 2019 11:57:09 +00:00 tracelogs.REF
6169 drwx 1024 Feb 4 2019 12:33:26 +00:00 ap_crash
22 -rw- 2410197 Oct 3 2018 07:06:07 +00:00 switch_report_1_20181003-070521.gz
14393 drwx 32768 Feb 18 2019 02:01:32 +00:00 tracelogs

251808768 bytes total (153788416 bytes free)

How can I fix this problem? 

Thanks everyone

[luis_cordova]

Hi @tianwen.zhao,

There is a bug detected with these symptoms:

https://quickview.cloudapps.cisco.com/quickview/bug/CSCvc14038

I suggest you check the link and communicate with the TAC.

Regards

[tianwen.zhao]

Thank you for your reply
I will communicate with the TAC

By the way , What effect did this bug had on the switch?
!
logging discriminator HIDE_LOG severity drops 4 facility drops PLATFORM mnemonics drops ELEMENT_WARNING
logging buffered discriminator HIDE_LOG 100000
logging console discriminator HIDE_LOG
logging monitor discriminator HIDE_LOG
!
There commands seem to be drop logs ,not to solve the problem

Thanks you

[engineer467]

Hello,

Did you get any update from TAC?

I am facing similar issue.

Thanks.

[robert.germanovich]

We are having the same issue. %PLATFORM-4-ELEMENT_WARNING:Switch 1 R0/0: smand: 1/RP/0: limited space. current usage of flash is only 70%. Was there any resolution? We are using Denali 16.3.3 on our 3850 stack of two switches.

[hedkandi]

Hi Robert,

did the workaround work for you? we have the same 2 stacked switches and i'm seeing this error. total noobie here, if anyone can share the workaround steps...

[choiky001]

Same symptom. Is there a solution?

[AdamF1]

Look at the bug Id above, it has the link to it and the work around.

other work around is upgrade