C9200L in stack crashing with "Critical software exception"

[mbena]

Hi guys,

I need a help with issue. Our customer is having 9200L as edge switches (varied models due to PoE demands), some stacked, mostly not.

We are running Ansible automation and push commands every night around midnight. And there is one stack which crashes with "Critical software exception"

It is stack of 2x C9200L-48PL-4X

Non stacked C9200L-48PL-4G is fine / stacked 2x C9200L-48P-4X is fine too

This was happening on 17.09.06a and continues to happen on 17.12.06

Crash logs are full of following messages:

Nov 17 2025 23:56:14.863: %PARSER-6-WMLRETRY: Write memory lock currently held by pid '168', automatic retry. -Process= "SSH Process", ipl= 0, pid= 168
Nov 17 2025 23:56:14.864: %SCHED-3-SEMLOCKED: SSH Process attempted to lock a semaphore, already locked by itself
-Traceback= 1#e58d86454e74d7ea8a3cf29cfa427d4c :640000+15E8F6C :640000+17C36AC :640000+39E3974 :640000+15AED48 :640000+161868C :640000+9179B84 :640000+64E0268 :640000+4F7E5C4
ASR1000-WATCHDOG: Process = SSH Process
-Traceback= 1#e58d86454e74d7ea8a3cf29cfa427d4c :640000+14DAC44 iosd_crb_ngwc_unix:7FE9D000+2D0F4 c:6C75D000+337E0 c:6C75D000+1230AC c:6C75D000+1246C0 gcc_s:6C8C6000+1E15C gcc_s:6C8C6000+1E9A0
IOSXE-WATCHDOG: Process = SSH Process
-Traceback= 1#e58d86454e74d7ea8a3cf29cfa427d4c :640000+325F8D8 iosd_crb_ngwc_unix:7FE9D000+2D128 c:6C75D000+337E0 c:6C75D000+1230AC c:6C75D000+1246C0 gcc_s:6C8C6000+1E15C gcc_s:6C8C6000+1E9A0

It is always "SSH Process" so I do suspect some kind of memory leak.

Do you have idea how to stabilize this?

Customer wants to have CVE-2025-20352 fixed.

We need to have custom privilege commands for operators, but those are not saving due to bug (yes, thats why we push them in by Ansible on regular basis) CSCvs54882 https://quickview.cloudapps.cisco.com/quickview/bug/CSCvs54882

It is like minefield to navigate thru.

Thanks for help

[Mark Elsen]

  - @mbena               The crash is certainly related to a bug ; try 17.15.3 (latest advisory).
                                              If that does not help report to TAC ,

  M.

[Leo Laohoo]

If this happened to a stack, did the entire stack crash? 

If only a switch member of the stack crashed, which one, i. e. which switch member crashed, 1, 2, 3, 4, etc?

Please share the complete output to the following command: 

show platform software status control-processor brief 

[mbena]

@Mark Elsen Thank you Mark. Stack was upgraded to 17.15.03

CVE-2025-20352 is still not fixed there, neither in 17.15.04 but what to do... so far is stable. Situation is being monitored

@Leo Laohoo - entire stack was reloading. Seems issue happened on master switch with crash files and reload reason "Critical software exception" while stack member went down with "Critical process crash" and no crash files were created

SW-WV20#show logging onboard switch 2 uptime detail
--------------------------------------------------------------------------------
UPTIME SUMMARY INFORMATION
--------------------------------------------------------------------------------
First customer power on : 10/25/2024 09:09:54
Total uptime : 0 years 5 weeks 4 days 16 hours 57 minutes
Total downtime : 0 years 50 weeks 1 days 19 hours 54 minutes
Number of resets : 52
Number of slot changes : 2
Current reset reason : Critical process crash
Current reset timestamp : 11/18/2025 00:01:05
Current slot : 2
Chassis type : 247
Current uptime : 0 years 0 weeks 2 days 22 hours 0 minutes
--------------------------------------------------------------------------------

--------------------------------------------------------------------------------
UPTIME CONTINUOUS INFORMATION
--------------------------------------------------------------------------------
Time Stamp | Reset | Uptime
MM/DD/YYYY HH:MM:SS | Reason | years weeks days hours minutes
--------------------------------------------------------------------------------
11/06/2025 04:36:16 Image Install 0 0 0 0 15
11/08/2025 00:01:31 Critical process crash 0 0 1 19 0
11/08/2025 09:06:44 Reload Command 0 0 0 9 0
11/10/2025 00:01:28 Reload Command 0 0 1 14 0
11/12/2025 00:01:11 Critical process crash 0 0 1 23 0
11/14/2025 00:01:20 Critical process crash 0 0 1 23 0
11/15/2025 12:57:59 Critical process crash 0 0 1 12 0
11/16/2025 17:30:21 Critical process crash 0 0 1 4 0
11/18/2025 00:01:05 Critical process crash 0 0 1 6 0
--------------------------------------------------------------------------------

SW-WV20#show logging onboard switch 1 uptime detail
--------------------------------------------------------------------------------
UPTIME SUMMARY INFORMATION
--------------------------------------------------------------------------------
First customer power on : 10/25/2024 07:46:15
Total uptime : 0 years 5 weeks 6 days 4 hours 9 minutes
Total downtime : 0 years 50 weeks 0 days 10 hours 6 minutes
Number of resets : 49
Number of slot changes : 3
Current reset reason : Reload
Current reset timestamp : 11/18/2025 00:01:05
Current slot : 1
Chassis type : 247
Current uptime : 0 years 0 weeks 2 days 22 hours 0 minutes
--------------------------------------------------------------------------------

--------------------------------------------------------------------------------
UPTIME CONTINUOUS INFORMATION
--------------------------------------------------------------------------------
Time Stamp | Reset | Uptime
MM/DD/YYYY HH:MM:SS | Reason | years weeks days hours minutes
--------------------------------------------------------------------------------
11/06/2025 04:36:16 Image Install 0 0 0 0 20
11/08/2025 00:01:31 Critical software exception 0 0 1 19 0
11/08/2025 09:06:44 Reload Command 0 0 0 9 0
11/10/2025 00:01:28 Reload Command 0 0 1 14 0
11/12/2025 00:01:10 Critical software exception 0 0 1 23 0
11/14/2025 00:01:21 Reload 0 0 1 23 0
11/15/2025 12:57:59 Critical software exception 0 0 1 12 0
11/16/2025 17:30:21 Critical software exception 0 0 1 4 0
11/18/2025 00:01:05 Reload 0 0 1 6 0
--------------------------------------------------------------------------------

attaching commands output after upgrade to 17.15.03

- just after upgrade

- after 16 hours run time

  

[Mark Elsen]

   - @mbena     >...CVE-2025-20352 is still not fixed there, neither in 17.15.04 but what to do...
                                           so far is stable. Situation is being monitored

                                        For  a  (possible) release fixing CVE-2025-20352    contact TAC

  M.

[Richard Burts]

Logs in the original post show several "Traceback" messages. A Traceback is always an indication of a software problem. Try a different version of software (hopefully newer but perhaps older) to resolve the issue.

[Leo Laohoo]

Post the complete output to the following command: 

dir crashinfo:/tracelogs | exclude gz

[mbena]

@Leo Laohoo 

SW-WV20# dir crashinfo:/tracelogs | exclude gz
Directory of crashinfo:/tracelogs/

22472 -rw- 135773 Nov 21 2025 02:34:19 +06:00 shutdown_journal_rp0_20251120203419.log
22389 -rw- 1122 Nov 21 2025 02:34:18 +06:00 shutdown_rp0_20251120203415.log
22469 -rwx 8192 Nov 21 2025 02:34:16 +06:00 btman_rotate_immediate_R0-0.10130_6.20251120203416.bin
22470 -rwx 8192 Nov 21 2025 02:34:16 +06:00 btman_rotate_immediate_R0-0.10130_7.20251120203416.bin
22471 -rwx 8192 Nov 21 2025 02:34:16 +06:00 btman_rotate_immediate_R0-0.10130_8.20251120203416.bin
22468 -rwx 8192 Nov 21 2025 02:34:16 +06:00 btman_rotate_immediate_R0-0.10130_5.20251120203416.bin
22371 -rw- 604 Nov 21 2025 02:34:14 +06:00 shutdown_fp0_20251120203413.log
22372 -rw- 603 Nov 21 2025 02:34:14 +06:00 shutdown_cc0_20251120203413.log
22364 -rw- 184666 Nov 21 2025 02:22:47 +06:00 shutdown_journal_rp0_20251120202247.log
22305 -rw- 556 Nov 21 2025 02:22:47 +06:00 shutdown_rp0_20251120202247.log
22303 -rw- 556 Nov 21 2025 02:22:46 +06:00 shutdown_fp0_20251120202246.log
22302 -rw- 632 Nov 21 2025 02:22:46 +06:00 shutdown_cc0_20251120202245.log
22308 -rwx 524288 Nov 21 2025 02:22:45 +06:00 fed_pman_F0-0.6868_0.20251120202200.bin
22347 -rwx 8192 Nov 21 2025 02:22:45 +06:00 nif_mgr_pman_R0-0.9369_1.20251120202245.bin
22307 -rwx 131072 Nov 21 2025 02:22:45 +06:00 btman_pman_F0-0.7202_0.20251120202202.bin
22360 -rwx 8192 Nov 21 2025 02:22:45 +06:00 tams_proc_pman_R0-0.7676_0.20251120202206.bin
22354 -rwx 131072 Nov 21 2025 02:22:45 +06:00 sif_mgr_pman_R0-0.5916_0.20251120202155.bin
22342 -rwx 131072 Nov 21 2025 02:22:45 +06:00 linux_iosd_image_pman_R0-0.5622_0.20251120202155.bin
22341 -rwx 8192 Nov 21 2025 02:22:45 +06:00 keyman_pman_R0-0.8616_1.20251120202245.bin
22328 -rwx 131072 Nov 21 2025 02:22:45 +06:00 hman_pman_R0-0.9231_0.20251120202212.bin
22317 -rwx 8192 Nov 21 2025 02:22:45 +06:00 droputil_R0-0.5408_1.20251120202228.bin
22340 -rwx 8192 Nov 21 2025 02:22:45 +06:00 keyman_pman_R0-0.8616_0.20251120202210.bin
22344 -rwx 131072 Nov 21 2025 02:22:45 +06:00 lman_pman_R0-0.8865_0.20251120202211.bin
22355 -rwx 131072 Nov 21 2025 02:22:45 +06:00 stack_mgr_pman_R0-0.6226_0.20251120202157.bin
22359 -rwx 8192 Nov 21 2025 02:22:45 +06:00 tamd_proc_pman_R0-0.7219_1.20251120202202.bin
22345 -rwx 8192 Nov 21 2025 02:22:45 +06:00 nif_mgr_pman_R0-0.9369_0.20251120202213.bin
22361 -rwx 8192 Nov 21 2025 02:22:45 +06:00 tams_proc_pman_R0-0.7676_1.20251120202245.bin
22314 -rwx 131072 Nov 21 2025 02:22:45 +06:00 cmand_pman_R0-0.6597_0.20251120202159.bin
22312 -rwx 524288 Nov 21 2025 02:22:45 +06:00 btman_pman_R0-0.9068_0.20251120202212.bin
22313 -rwx 1048576 Nov 21 2025 02:22:45 +06:00 chasync_R0-0.9599_0.20251120202215.bin
22351 -rwx 131072 Nov 21 2025 02:22:45 +06:00 pvp_R0-0.5204_0.20251120202153.bin
22357 -rwx 8192 Nov 21 2025 02:22:45 +06:00 tam_svcs_esg_cfg_pman_R0-0.8165_1.20251120202209.bin
22041 -rw- 13867 Nov 21 2025 02:22:44 +06:00 shutdown_unexpected_rp0.log
22310 -rwx 8192 Nov 21 2025 02:22:41 +06:00 auto_upgrade_client_R0-0.10103_0.20251120202220.bin
22315 -rwx 8192 Nov 21 2025 02:22:28 +06:00 droputil_R0-0.5408_0.20251120202153.bin
22353 -rwx 8192 Nov 21 2025 02:22:19 +06:00 selinux_smu_R0-0.10000_0.20251120202219.bin
22339 -rwx 8192 Nov 21 2025 02:22:19 +06:00 kernel_smu_sh_R0-0.10007_0.20251120202219.bin
22338 -rwx 1048576 Nov 21 2025 02:22:19 +06:00 kernel_ftrace_log_R0-0.10042_0.20251120202219.bin
22352 -rwx 1048576 Nov 21 2025 02:22:18 +06:00 selinux_bool_R0-0.9874_0.20251120202218.bin
22362 -rwx 8192 Nov 21 2025 02:22:18 +06:00 tdl_boottime_R0-0.6148_0.20251120202156.bin
22326 -rwx 1048576 Nov 21 2025 02:22:16 +06:00 flashutil_R0-0.9709_0.20251120202216.bin
22330 -rwx 8192 Nov 21 2025 02:22:16 +06:00 inst_rollback_timer_R0-0.9759_0.20251120202216.bin
22324 -rwx 1048576 Nov 21 2025 02:22:15 +06:00 flashutil_R0-0.9505_0.20251120202215.bin
22325 -rwx 1048576 Nov 21 2025 02:22:15 +06:00 flashutil_R0-0.9510_0.20251120202215.bin
22337 -rwx 8192 Nov 21 2025 02:22:09 +06:00 issu_boottime_R0-0.6064_1.20251120202209.bin
22356 -rwx 8192 Nov 21 2025 02:22:09 +06:00 tam_svcs_esg_cfg_pman_R0-0.8165_0.20251120202209.bin
22336 -rwx 8192 Nov 21 2025 02:22:09 +06:00 issu_boottime_R0-0.6064_0.20251120202156.bin
22329 -rwx 8192 Nov 21 2025 02:22:07 +06:00 inst_rollback_timer_R0-0.7801_0.20251120202207.bin
22306 -rwx 131072 Nov 21 2025 02:22:05 +06:00 pvp_0-0.7523_0.20251120202205.bin
22358 -rwx 8192 Nov 21 2025 02:22:02 +06:00 tamd_proc_pman_R0-0.7219_0.20251120202202.bin
22309 -rwx 131072 Nov 21 2025 02:21:59 +06:00 pvp_F0-0.6542_0.20251120202159.bin
22350 -rwx 131072 Nov 21 2025 02:21:57 +06:00 psvp_R0-0.4956_0.20251120202152.bin
22311 -rwx 8192 Nov 21 2025 02:21:56 +06:00 binos_R0-0.6029_0.20251120202156.bin
22333 -rwx 8192 Nov 21 2025 02:21:55 +06:00 iptbl_R0-0.5778_0.20251120202155.bin
22348 -rwx 8192 Nov 21 2025 02:21:53 +06:00 oom_R0-0.5160_0.20251120202153.bin
22331 -rwx 8192 Nov 21 2025 02:21:50 +06:00 install_engine_R0-0.3956_0.20251120202146.bin
22301 -rw- 61661 Nov 21 2025 02:20:21 +06:00 shutdown_journal_rp0_20251120202021.log
22122 -rw- 1046 Nov 21 2025 02:20:20 +06:00 shutdown_rp0_20251120202017.log
22069 -rw- 604 Nov 21 2025 02:20:16 +06:00 shutdown_fp0_20251120202015.log
22065 -rw- 603 Nov 21 2025 02:20:16 +06:00 shutdown_cc0_20251120202015.log
22036 -rw- 52432 Nov 21 2025 02:00:30 +06:00 shutdown_journal_rp0_20251120200030.log
22422 -rw- 24203 Nov 21 2025 02:00:29 +06:00 shutdown_rp0_20251120195948.log
21999 -rwx 8192 Nov 21 2025 02:00:28 +06:00 droputil_R0-0.5536_5647.20251120200026.bin
22125 -rw- 625 Nov 21 2025 01:59:47 +06:00 shutdown_cc0_20251120195946.log
22304 -rw- 626 Nov 21 2025 01:59:47 +06:00 shutdown_fp0_20251120195945.log
22025 -rw- 55355 Nov 17 2025 23:58:29 +06:00 shutdown_journal_rp0_20251117175829.log
22343 -rw- 18987 Nov 17 2025 23:58:28 +06:00 shutdown_rp0_20251117175757.log
22323 -rw- 626 Nov 17 2025 23:57:55 +06:00 shutdown_fp0_20251117175754.log
22126 -rw- 625 Nov 17 2025 23:57:55 +06:00 shutdown_cc0_20251117175754.log
22024 -rw- 52666 Nov 16 2025 17:27:43 +06:00 shutdown_journal_rp0_20251116112743.log
22334 -rw- 19128 Nov 16 2025 17:27:43 +06:00 shutdown_rp0_20251116112712.log
22123 -rw- 625 Nov 16 2025 17:27:11 +06:00 shutdown_cc0_20251116112710.log
22316 -rw- 626 Nov 16 2025 17:27:11 +06:00 shutdown_fp0_20251116112710.log
22023 -rw- 52312 Nov 15 2025 12:55:23 +06:00 shutdown_journal_rp0_20251115065523.log
22363 -rw- 21005 Nov 15 2025 12:55:22 +06:00 shutdown_rp0_20251115065448.log
22253 -rw- 625 Nov 15 2025 12:54:47 +06:00 shutdown_cc0_20251115065446.log
22346 -rw- 626 Nov 15 2025 12:54:47 +06:00 shutdown_fp0_20251115065446.log
22012 -rw- 52100 Nov 13 2025 23:58:43 +06:00 shutdown_journal_rp0_20251113175843.log
22412 -rw- 23065 Nov 13 2025 23:58:42 +06:00 shutdown_rp0_20251113175803.log
22390 -rw- 626 Nov 13 2025 23:58:03 +06:00 shutdown_fp0_20251113175801.log
22248 -rw- 625 Nov 13 2025 23:58:03 +06:00 shutdown_cc0_20251113175802.log
22423 -rw- 23826 Nov 11 2025 23:58:35 +06:00 shutdown_rp0_20251111175754.log
22007 -rw- 51992 Nov 11 2025 23:58:35 +06:00 shutdown_journal_rp0_20251111175835.log
22327 -rw- 625 Nov 11 2025 23:57:53 +06:00 shutdown_cc0_20251111175751.log
22185 -rw- 626 Nov 11 2025 23:57:53 +06:00 shutdown_fp0_20251111175751.log
22505 -rw- 27992 Nov 9 2025 23:58:52 +06:00 shutdown_rp0_20251109175811.log
22008 -rw- 52412 Nov 9 2025 23:58:52 +06:00 shutdown_journal_rp0_20251109175852.log
22079 -rw- 626 Nov 9 2025 23:58:10 +06:00 shutdown_fp0_20251109175808.log
22332 -rw- 625 Nov 9 2025 23:58:10 +06:00 shutdown_cc0_20251109175809.log
22335 -rw- 55179 Nov 8 2025 09:04:05 +06:00 shutdown_journal_rp0_20251108030405.log
22257 -rw- 908 Nov 8 2025 09:04:05 +06:00 shutdown_rp0_20251108030402.log
22238 -rw- 603 Nov 8 2025 09:04:01 +06:00 shutdown_cc0_20251108030400.log
22237 -rw- 604 Nov 8 2025 09:04:01 +06:00 shutdown_fp0_20251108030400.log
22540 -rw- 32782 Nov 7 2025 23:58:54 +06:00 shutdown_rp0_20251107175808.log
22017 -rw- 52407 Nov 7 2025 23:58:54 +06:00 shutdown_journal_rp0_20251107175854.log
22300 -rw- 625 Nov 7 2025 23:58:07 +06:00 shutdown_cc0_20251107175806.log
22114 -rw- 626 Nov 7 2025 23:58:07 +06:00 shutdown_fp0_20251107175805.log
22240 -rw- 1046 Nov 6 2025 04:33:37 +06:00 shutdown_rp0_20251105223333.log
22382 -rw- 98525 Nov 6 2025 04:33:37 +06:00 shutdown_journal_rp0_20251105223337.log
22116 -rw- 604 Nov 6 2025 04:33:31 +06:00 shutdown_fp0_20251105223330.log
22117 -rw- 603 Nov 6 2025 04:33:31 +06:00 shutdown_cc0_20251105223330.log
22436 -rw- 25660 Nov 6 2025 04:04:41 +06:00 shutdown_rp0_20251105220359.log
21991 -rw- 52493 Nov 6 2025 04:04:41 +06:00 shutdown_journal_rp0_20251105220441.log
21990 -rw- 625 Nov 6 2025 04:03:58 +06:00 shutdown_cc0_20251105220357.log
22267 -rw- 626 Nov 6 2025 04:03:58 +06:00 shutdown_fp0_20251105220356.log
22076 -rw- 53150 Nov 4 2025 23:59:29 +06:00 shutdown_journal_rp0_20251104175929.log
22434 -rw- 25466 Nov 4 2025 23:59:28 +06:00 shutdown_rp0_20251104175848.log
22415 -rw- 501 Nov 4 2025 23:58:46 +06:00 shutdown_cc0_20251104175845.log
22212 -rw- 502 Nov 4 2025 23:58:46 +06:00 shutdown_fp0_20251104175844.log
22063 -rw- 52651 Nov 3 2025 00:00:18 +06:00 shutdown_journal_rp0_20251102180018.log
22430 -rw- 25640 Nov 3 2025 00:00:17 +06:00 shutdown_rp0_20251102175937.log
22411 -rw- 501 Nov 2 2025 23:59:36 +06:00 shutdown_cc0_20251102175935.log
22169 -rw- 502 Nov 2 2025 23:59:36 +06:00 shutdown_fp0_20251102175934.log
7531 -rw- 25600 Oct 31 2025 23:59:32 +06:00 shutdown_rp0_20251031175850.log
22053 -rw- 51782 Oct 31 2025 23:59:32 +06:00 shutdown_journal_rp0_20251031175932.log
7360 -rw- 501 Oct 31 2025 23:58:49 +06:00 shutdown_cc0_20251031175847.log
7512 -rw- 502 Oct 31 2025 23:58:49 +06:00 shutdown_fp0_20251031175847.log
7335 -rw- 51071 Oct 29 2025 23:59:25 +06:00 shutdown_journal_rp0_20251029175924.log
22365 -rw- 25655 Oct 29 2025 23:59:24 +06:00 shutdown_rp0_20251029175845.log
22349 -rw- 501 Oct 29 2025 23:58:44 +06:00 shutdown_cc0_20251029175843.log
22158 -rw- 502 Oct 29 2025 23:58:44 +06:00 shutdown_fp0_20251029175842.log
22051 -rw- 50929 Oct 27 2025 23:59:29 +06:00 shutdown_journal_rp0_20251027175929.log
7525 -rw- 25677 Oct 27 2025 23:59:28 +06:00 shutdown_rp0_20251027175848.log
7507 -rw- 501 Oct 27 2025 23:58:47 +06:00 shutdown_cc0_20251027175845.log
7356 -rw- 502 Oct 27 2025 23:58:46 +06:00 shutdown_fp0_20251027175845.log
7331 -rw- 52712 Oct 26 2025 00:00:19 +06:00 shutdown_journal_rp0_20251025180019.log
7521 -rw- 25407 Oct 26 2025 00:00:18 +06:00 shutdown_rp0_20251025175938.log
7354 -rw- 502 Oct 25 2025 23:59:36 +06:00 shutdown_fp0_20251025175935.log
7504 -rw- 501 Oct 25 2025 23:59:36 +06:00 shutdown_cc0_20251025175935.log
7515 -rw- 25775 Oct 23 2025 23:59:30 +06:00 shutdown_rp0_20251023175848.log
7330 -rw- 51510 Oct 23 2025 23:59:30 +06:00 shutdown_journal_rp0_20251023175930.log
7499 -rw- 501 Oct 23 2025 23:58:47 +06:00 shutdown_cc0_20251023175846.log
7347 -rw- 502 Oct 23 2025 23:58:47 +06:00 shutdown_fp0_20251023175845.log
7329 -rw- 51386 Oct 22 2025 00:00:21 +06:00 shutdown_journal_rp0_20251021180021.log
29517 -rw- 25750 Oct 22 2025 00:00:20 +06:00 shutdown_rp0_20251021175941.log
29496 -rw- 501 Oct 21 2025 23:59:39 +06:00 shutdown_cc0_20251021175938.log
29343 -rw- 502 Oct 21 2025 23:59:39 +06:00 shutdown_fp0_20251021175937.log
29513 -rw- 25680 Oct 19 2025 23:59:24 +06:00 shutdown_rp0_20251019175843.log
29317 -rw- 51778 Oct 19 2025 23:59:24 +06:00 shutdown_journal_rp0_20251019175924.log
29340 -rw- 502 Oct 19 2025 23:58:42 +06:00 shutdown_fp0_20251019175840.log
29493 -rw- 501 Oct 19 2025 23:58:42 +06:00 shutdown_cc0_20251019175840.log
29316 -rw- 52031 Oct 17 2025 23:59:29 +06:00 shutdown_journal_rp0_20251017175929.log
29509 -rw- 25347 Oct 17 2025 23:59:28 +06:00 shutdown_rp0_20251017175847.log
29330 -rw- 502 Oct 17 2025 23:58:46 +06:00 shutdown_fp0_20251017175844.log
29490 -rw- 501 Oct 17 2025 23:58:46 +06:00 shutdown_cc0_20251017175844.log
29505 -rw- 25714 Oct 16 2025 00:00:28 +06:00 shutdown_rp0_20251015175946.log
29315 -rw- 51988 Oct 16 2025 00:00:28 +06:00 shutdown_journal_rp0_20251015180028.log
29487 -rw- 501 Oct 15 2025 23:59:45 +06:00 shutdown_cc0_20251015175943.log
29334 -rw- 502 Oct 15 2025 23:59:45 +06:00 shutdown_fp0_20251015175943.log
21987 -rw- 10 Sep 12 2025 10:52:08 +06:00 timestamp
21986 -rw- 38473 Sep 12 2025 10:52:08 +06:00 dmesg

825638912 bytes total (393318400 bytes free)

[Leo Laohoo]

---

@mbena wrote:

22472 -rw- 135773 Nov 21 2025 02:34:19 +06:00 shutdown_journal_rp0_20251120203419.log
22364 -rw- 184666 Nov 21 2025 02:22:47 +06:00 shutdown_journal_rp0_20251120202247.log​

Please share the following files.

[mbena]

@Leo Laohoo requested logs are attached.

files renamed from .log to .txt for ease of handling

[Leo Laohoo]

---

@mbena wrote:

Nov 21 02:34:11 SW-WV20_1_RP_0 stack_mgr[6234]: %STACKMGR-1-RELOAD: R0/0: stack_mgr: Reloading due to reason Reload command

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Did someone instructed for the stack to reboot?

Console into the switch master and try this: 

conf t
 service internal
end
clear install state

And the stack will reboot.