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C9200L in stack crashing with "Critical software exception"

mbena
Community Member

Hi guys,

I need a help with issue. Our customer is having 9200L as edge switches (varied models due to PoE demands), some stacked, mostly not.

We are running Ansible automation and push commands every night around midnight. And there is one stack which crashes with "Critical software exception"

It is stack of 2x C9200L-48PL-4X

Non stacked C9200L-48PL-4G is fine / stacked 2x C9200L-48P-4X is fine too

This was happening on 17.09.06a and continues to happen on 17.12.06

Crash logs are full of following messages:

Nov 17 2025 23:56:14.863: %PARSER-6-WMLRETRY: Write memory lock currently held by pid '168', automatic retry. -Process= "SSH Process", ipl= 0, pid= 168
Nov 17 2025 23:56:14.864: %SCHED-3-SEMLOCKED: SSH Process attempted to lock a semaphore, already locked by itself
-Traceback= 1#e58d86454e74d7ea8a3cf29cfa427d4c :640000+15E8F6C :640000+17C36AC :640000+39E3974 :640000+15AED48 :640000+161868C :640000+9179B84 :640000+64E0268 :640000+4F7E5C4
ASR1000-WATCHDOG: Process = SSH Process
-Traceback= 1#e58d86454e74d7ea8a3cf29cfa427d4c :640000+14DAC44 iosd_crb_ngwc_unix:7FE9D000+2D0F4 c:6C75D000+337E0 c:6C75D000+1230AC c:6C75D000+1246C0 gcc_s:6C8C6000+1E15C gcc_s:6C8C6000+1E9A0
IOSXE-WATCHDOG: Process = SSH Process
-Traceback= 1#e58d86454e74d7ea8a3cf29cfa427d4c :640000+325F8D8 iosd_crb_ngwc_unix:7FE9D000+2D128 c:6C75D000+337E0 c:6C75D000+1230AC c:6C75D000+1246C0 gcc_s:6C8C6000+1E15C gcc_s:6C8C6000+1E9A0

It is always "SSH Process" so I do suspect some kind of memory leak.

Do you have idea how to stabilize this?

Customer wants to have CVE-2025-20352 fixed.

We need to have custom privilege commands for operators, but those are not saving due to bug (yes, thats why we push them in by Ansible on regular basis) CSCvs54882 https://quickview.cloudapps.cisco.com/quickview/bug/CSCvs54882

It is like minefield to navigate thru.

Thanks for help

 

 

2 Replies 2

Mark Elsen
Hall of Fame
Hall of Fame

 

  - @mbena               The crash is certainly related to a bug ; try 17.15.3 (latest advisory).
                                              If that does not help report to TAC ,

  M.



-- Let everything happen to you  
       Beauty and terror
      Just keep going    
       No feeling is final
Reiner Maria Rilke (1899)

Leo Laohoo
Hall of Fame
Hall of Fame

If this happened to a stack, did the entire stack crash? 

If only a switch member of the stack crashed, which one, i. e. which switch member crashed, 1, 2, 3, 4, etc?

Please share the complete output to the following command: 

show platform software status control-processor brief