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C9300-24P two issues, appreciate anyone can clarify

mohamed.ali1
Level 1
Level 1

i have the this model C9300-24P with only 24 physical POE Ports shown in front

1- when i run show version its hows that switch ports are 41 ?

Switch   Ports     Model              SW Version       SW Image Mode
------ ----- ----- ---------- ---------- ----
* 1           41      C9300-24P     17.03.03           CAT9K_IOSXE INSTALL

2- when running the following Diagnostic tests it shows also a result for 41 ports, and this result is Diag success however it shows U under all ports which mean untested.

6) TestUnusedPortLoopback:

Port 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24
----------------------------------------------------------------------------
       U U U U U U U U U U U U U U U U U U U U U U U U

Port 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41
-------------------------------------------------------
U U U U U U U U U U U U U U U U U


Error code ------------------> 0 (DIAG_SUCCESS)
Total run count -------------> 1
Last test testing type ------> OnDemand
Last test execution time ----> Oct 03 2022 11:18:07
First test failure time -----> n/a
Last test failure time ------> n/a
Last test pass time ---------> Oct 03 2022 11:18:07
Total failure count ---------> 0
Consecutive failure count ---> 0
___________________________________________________________________________


4) DiagPhyLoopbackTest:  ( Port 2 & 3 are failed )

Port 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24
----------------------------------------------------------------------------
        . F F . . . . . . . . . . . . . . . . . . . . .

Port 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41
-------------------------------------------------------
. . . . . . . . . . . . . . . . .


Error code ------------------> 1 (DIAG_FAILURE)
Total run count -------------> 1
Last test testing type ------> OnDemand
Last test execution time ----> Oct 03 2022 11:50:43
First test failure time -----> Oct 03 2022 11:50:43
Last test failure time ------> Oct 03 2022 11:50:43
Last test pass time ---------> n/a
Total failure count ---------> 1
Consecutive failure count ---> 1

3 Replies 3

Leo Laohoo
Hall of Fame
Hall of Fame

Post the complete output to the command "sh post".

Hi Leo, thanks for your reply m the output of "show Post" is below

Switch 1
---------

POST: MBIST Tests : Begin
POST: MBIST Tests : End, Status Passed

POST: CRYPTO Tests : Begin
POST: CRYPTO Tests : End, Status Passed

POST: PHY Loopback: loopback Test : Begin
POST: PHY Loopback: loopback Test : End, Status Passed

POST: SIF Tests : Begin
POST: SIF Tests : End, Status Passed

POST: Inline Power Controller Tests : Begin
POST: Inline Power Controller Tests : End, Status Passed

POST: Thermal, Temperature Tests : Begin
POST: Thermal, Temperature Tests : End, Status Passed

POST: Thermal, Fan Tests : Begin
POST: Thermal, Fan Tests : End, Status Passed

Raise a TAC Case and get the switch RMAed. 

Send TAC the diagnostics output.

If the switch is <1 year old, make sure to ask TAC to send the replacement as a DOA.

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