C9300L-24P-4X - POE Issue

[rashid_av]

Hello Everyone,

Could you please help me with the below issue?

After the switch restart PoE is not working, is this a bug or hardware failure?

*Nov 2 11:21:42.073: ILP:: PoE POST failed on slot 1 , skip PoE event to state machine.
*Nov 2 11:21:42.073: ILP:: PoE POST failed on slot 1 , skip PoE event to state machine.
*Nov 2 11:21:42.073: ILP:: PoE POST failed on slot 1 , skip PoE event to state machine.
*Nov 2 11:21:43.084: ILP:: PoE POST failed on slot 1 , skip PoE event to state machine.
*Nov 2 11:21:43.084: ILP:: PoE POST failed on slot 1 , skip PoE event to state machine.
*Nov 2 11:21:43.084: ILP:: PoE POST failed on slot 1 , skip PoE event to state machine.
*Nov 2 11:21:43.084: ILP:: PoE POST failed on slot 1 , skip PoE event to state machine.
*Nov 2 11:21:44.074: ILP:: PoE POST failed on slot 1 , skip PoE event to state machine.
*Nov 2 11:21:44.074: ILP:: PoE POST failed on slot 1 , skip PoE event to state machine.
*Nov 2 11:21:44.074: ILP:: PoE POST failed on slot 1 , skip PoE event to state machine.
*Nov 2 11:21:44.074: ILP:: PoE POST failed on slot 1 , skip PoE event to state machine.
*Nov 2 11:21:44.074: ILP:: PoE POST failed on slot 1 , skip PoE event to state machine.
*Nov 2 11:21:44.074: ILP:: PoE POST failed on slot 1 , skip PoE event to state machine.
*Nov 2 11:21:44.074: ILP:: PoE POST failed on slot 1 , skip PoE event to state machine.
*Nov 2 11:21:44.074: ILP:: PoE POST failed on slot 1 , skip PoE event to state machine.


Software version - 

ROM: IOS-XE ROMMON
BOOTLDR: System Bootstrap, Version 17.8.1r[FC2], RELEASE SOFTWARE (P)

Switch Ports Model SW Version SW Image Mode
------ ----- ----- ---------- ---------- ----
* 1 29 C9300L-24P-4X 17.06.04 CAT9K_IOSXE INSTALL

POWER INLINE:

Module Available Used Remaining
(Watts) (Watts) (Watts)
------ --------- -------- ---------
1 720.0 0.0 720.0
Interface Admin Oper Power Device Class Max
(Watts)
--------- ------ ---------- ------- ------------------- ----- ----
Gi1/0/1 auto off 0.0 n/a n/a 30.0
Gi1/0/2 auto off 0.0 n/a n/a 30.0
Gi1/0/3 auto off 0.0 n/a n/a 30.0
-

-

-

-
Gi1/0/22 auto off 0.0 n/a n/a 30.0
Gi1/0/23 auto off 0.0 n/a n/a 30.0
Gi1/0/24 auto off 0.0 n/a n/a 30.0
--------- ------ ---------- ---------- ---------- ------ -----
Interface Admin Oper Power Device Class Max
(Watts)
--------- ------ ---------- ------- ------------------- ----- ----
Totals: 0 on 0.0

There are some Meraki AP(MR56) and othr PoE Appliances connected to it.

Meraki interface itself is not coing up.

[balaji.bandi]

Look for me bug :

try some troubleshoot debug see what messaged you get :

https://www.cisco.com/c/en/us/support/docs/switches/catalyst-9200-series-switches/215636-troubleshooting-power-over-ethernet-poe.html#anc29

[Leo Laohoo]

Post the complete output to the command "sh post".

[rashid_av]

Hi Leo,

Please fisn the below #show post output, it shows Inline powered failed. could be a physical issue?

Stored system POST messages:

Switch 1
---------

POST: MBIST Tests : Begin
POST: MBIST Tests : End, Status Passed

POST: CRYPTO Tests : Begin
POST: CRYPTO Tests : End, Status Passed

POST: PHY Loopback: loopback Test : Begin
POST: PHY Loopback: loopback Test : End, Status Passed

POST: SIF Tests : Begin
POST: SIF Tests : End, Status Passed

POST: Inline Power Controller Tests : Begin
POST: Inline Power Controller Tests : End, Status Failed

POST: Thermal, Temperature Tests : Begin
POST: Thermal, Temperature Tests : End, Status Passed

POST: Thermal, Fan Tests : Begin
POST: Thermal, Fan Tests : End, Status Passed

POST: Inline Power Controller Details:
Status: Failed

[balaji.bandi]

POST: Inline Power Controller Tests : Begin
POST: Inline Power Controller Tests : End, Status Failed

POST: Thermal, Temperature Tests : Begin
POST: Thermal, Temperature Tests : End, Status Passed

POST: Thermal, Fan Tests : Begin
POST: Thermal, Fan Tests : End, Status Passed

POST: Inline Power Controller Details:
Status: Failed

I see some failed here, can you try to turn off the Switch completely- remove the power cord and turn on check the same show post output see all success, if not raise TAC case for RMA.

[rashid_av]

Yes, I have raised the ticket with the TAC, we didn`t have a support contract, but the switch was purchased recently.

luckily they approved for RMA just now. 

is there any support like that even if the contract is not there, it is eligible for RMA for particular time period?

thank you everyone for the support extended.

[Leo Laohoo · Accepted solution]

---

@rashid_av wrote:
we didn`t have a support contract
luckily they approved for RMA just now. 

---

All Catalyst 9k, including 9300, purchased comes with Enhanced Limited Lifetime Hardware Warranty.  There is no need to purchase any Maintenance Contract just to RMA a faulty appliance. 

All Catalyst 9k, including 9300, firmware download is now free (Cisco Catalyst IOS Software Update Program for Catalyst 2000, 3000, and 4000 Series Switches Product Bulletin).  

This Program allows customers using a valid Cisco.com ID to receive the following:
●      Free critical updates:

◦    Free critical updates are available to the original customer for up to 1 year after announced end-of- support. These critical updates maintain the compliance of the Software with published specifications, release notes and industry wide compliance.
◦    Free vulnerability and security updates are available to the original customer for up to 3 years after announced end-of-sale.
◦    No support contract is required to obtain these software updates.

●      Free major and minor releases:

◦    Free major and minor release updates are available to an original customer moving from one release to another within the same perpetual license level (i.e. Cisco Network Advantage or Cisco Network Essentials).
◦    No support contract is required to obtain these releases.

---

[balaji.bandi]

nice to know the update, hope you got new device in place soon and you good to go in track.