01-03-2011 07:21 AM - edited 03-06-2019 02:47 PM
Curious if anyone has used Cisco CallHome. Any pros Cons to it? Has anyone actually had hardware go bad, had TAC send a replacement out before you even knew there was a problem, something of the sorts. Any insite would be great.
01-07-2011 12:51 AM
As a general view, this is a function that I see have a limited functionality for most customers.
a few pointers wich make me doubt this is a good idea.
As a general point this should be a on/off feature that if off should not show up in the config.
Will I use the "feature" ?
Never!
Why not?
This feature made me quite jumpy since quite often I aswell as the most of you most likely get to handle what companys thinks are quite sensitive information such remote access accounts and other things that this "feature" will send out. How can we trust it ?
Is it a good thing ?
To me or customers of mine ? most likely not.
Are there anyone needing this ?
Yes and No.
which means that if you have given thought to your system and monitoring you will never be in a situation where you can benefit from this "feature".
It is not a feature I want and I wish they could take it away.
However that said it would be a good thing if one could encorporate it so that it would send the information to a monitor station in care of the customer.
that would mean that we might get extra information to check incase something breaks.
Sorry its not an overwhelming warm welcome for this feature.
Good luck
HTH
01-11-2011 12:57 AM
I won't answer the cons/pros on this feature. But to the 2nd half of your question, it is being used by Cisco customers. TAC will be contacting you to confirm/verify the issue once the callhome case is created, and if needed a RMA will be processed.
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