Can't boot Cisco Catalyst 3650

[thbinhvdc]

Dear all

Please help to check this error

Many thanks & Best reagard!

Bootable image at @ ram:0x53778350
Bootable image segment 0 address range [0x81100000, 0x82140000] is in range [0x80180000, 0x90000000].
@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@boot_system: 623
Loading Linux kernel with entry point 0x8166a600 ...
Bootloader: Done loading app on core_mask: 0xf

### Launching Linux Kernel (flags = 0x5)

FAT: bogus number of reserved sectors
All packages are Digitally Signed
Starting System Services
Mar 26 05:27:55 %IOSXE-3-PLATFORM: process kernel: FAT: bogus number of reserved sectors
Mar 26 05:27:55 %IOSXE-3-PLATFORM: process kernel: FAT: bogus number of reserved sectors

FIPS(NGWC): Flash Key Check : Begin
FIPS(NGWC): Flash Key Check : End, Not Found, FIPS Mode Not Enabled

Front-end Microcode IMG MGR: found 1 microcode images for 1 device.
Image for front-end 0: /tmp/microcode_update/front_end/fe_type_8_1

Front-end Microcode IMG MGR: Preparing to program device microcode...
Front-end Microcode IMG MGR: Preparing to program device[0]...83664 bytes.
Front-end Microcode IMG MGR: Programming device 0...
% Front-end Microcode IMG MGR: address 0, Could not enable sys_poll

% Front-end Microcode IMG MGR: unable to program device: 0
% Front-end Microcode IMG MGR: malformed microcode cache
Mar 26 05:29:51 %PLATFORM_MGR-1-PLATMGR_INIT_FAIL: Platform ManaMar 26 05:29:51 %STACKMGR-1-RELOAD: Reloading due to reason
Mar 26 05:29:51 %IOSXE-2-PLATFORM: process ng_dumper: Process platform_mgr: terminated abnormally.
Mar 26 05:29:52 %IOSXE-2-PLATFORM: process platform_mgr: ===================== Exception Data ====================
Mar 26 05:29:52 %IOSXE-2-PLATFORM: process platform_mgr: Exception in 'platform_mgr' with Signal=SIGABRT(6)
Mar 26 05:29:52 %IOSXE-2-PLATFORM: process platform_mgr: Frame Pointer=0x7FCCCD70, Program Counter=0x2C3703B0
Mar 26 05:29:52 %IOSXE-2-PLATFORM: process platform_mgr: Thread ID=6089: -Traceback= 1#ed9b2f1390454d13a015a63ce619d556 pthread:2C35E000+123B0
Mar 26 05:29:52 %IOSXE-2-PLATFORM: process platform_mgr:

<Tue Mar 26 05:29:51 2024> Message from sysmgr: Reason Code:[2] Reset Reason:Service [platform_mgr] pid:[6089] terminated abnormally [6].
Details:
--------

[marce1000]

               - Looks like the flash is corrupt (bogus number of reserved sectors) ; try fsck flash:
    If not available or in boot cycle  you could try to boot an image from USB first ,then issue the command 

 M.

[thbinhvdc]

I tried boot from USB, tftp. Result is uncessfull 

I can't format & fsck flash 

[Leo Laohoo]

---

@thbinhvdc wrote:

% Front-end Microcode IMG MGR: address 0, Could not enable sys_poll
% Front-end Microcode IMG MGR: unable to program device: 0
% Front-end Microcode IMG MGR: malformed microcode cache

---

RMA the switch.  

This is a well-known issue:  CSCva30394.

[Blue_Bird]

Hello thbinhvdc,

Also check CSCuw82216

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuw82216

Reference: https://community.cisco.com/t5/switching/3650-switch-upgrade-failure/td-p/2807514

Best regards
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