Catalyst 2960 after upgrade

[csco11579831]

hello,

I have a Catalyst 2960 series switch after upd blocked by the Web console,

I turned on the switch and connected the console cable but it does not reponds, LED Lighted system remains,

I feel that the update process was interrupted because that I was trying to update the others switchs at the same time,and all switch are cascaded,

can you please help me?

Regards,

[Leo Laohoo]

If you've tried two or three different clients and you can't get anything (not even garbage characters) from console then there's a sure chance the appliance is toast.

Your remedial action would be to raise a TAC Case and get the appliance RMA-ed.

[csco11579831]

Hi Leo!

Yes, actually I tested for several clients and with others console cable,
and when I tried to connect with another switch that works,
What is the appliance RMA-ed?

[Leo Laohoo · Accepted solution]

RMA stands for Return to Manufacturer's Agreement. 

This means that you can contact Cisco TAC and ask them to replace your broken hardware. 

This, of course, is possible if you have a valid maintenance contract with Cisco.

[csco11579831]

OK,Thanks !