cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
636
Views
0
Helpful
1
Replies

Catalyst 2960 Plus - not able to input anything in console

PalantirAS
Level 1
Level 1

Greetings,

 

We have just purchased a bunch of Cisco Catalyst 2960 Plus switches for a customers lifecycle service.

 

During the project I am trying to configure one of the new switches in our LAB, but when I connect the COM cable I am unable to write anything.

Using Putty with 9600/8/1/none/none

 

I get a boot screen text if I keep the cable connected when restarting.

But it never asks if I want to run initial configuratiion and it does not respond to any keyboard inputs or breaks.

 

In the beginning it started loop and to look for cfg files on the network, but after a NVRAM reset (holding mode button) , it now stops at  different stage.

 


Press RETURN to get started!


*Mar 1 00:00:30.509: %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan1, cha nged state to down
*Mar 1 00:00:30.719: %SMI-5-CLIENT: Smart Install Client feature is enabled. I t is recommended to disable the Smart Install feature when it is not actively us ed. To disable feature execute 'no vstack' in configuration mode
*Mar 1 00:00:32.103: %SPANTREE-5-EXTENDED_SYSID: Extended SysId enabled for typ e vlan
*Mar 1 00:00:57.512: %SYS-5-RESTART: System restarted --
Cisco IOS Software, C2960 Software (C2960-LANBASEK9-M), Version 15.2(2)E7, RELEA SE SOFTWARE (fc3)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2017 by Cisco Systems, Inc.
Compiled Wed 12-Jul-17 15:29 by prod_rel_team

 

Pressing Enter does nothing

 

We also tried booting an Cisco 1800 series Router, and it seems to be the same with this, so it might be a connection issue.

 

We have tried a different cable, but the same happens.

Also tried a Prolific USB to serial adapter at 2 different latencies, but we got no text with that.

 

Any ideas?

1 Reply 1

PalantirAS
Level 1
Level 1

attached is putty.log, if that helps.