catalyst 2960 switch boot error

[tafabig]

Hello

I found this error when trying to upgrade my Catalyst 2960-X Series 48P

this is the error I am getting :

Err: Interrupt: Data TLB miss (0x1100).
PC: 0x1f195c14, MSR: 0x00021000, ESR: 0x00800000, DEAR: 0x38600004:
. Data TLB miss on write at 0x38600004 (Caller 0x1f195910).
(Bailed out.)

Remarque: The switch wasn't on stack mode.

[marce1000 · Accepted solution]

 - A TLB Miss Exception indicates there was a virtual memory location that was not properly written to and this caused the switch to stop , try to boot previous version from USB , if possible - if not contact TAC , 

 M.

[tafabig]

Hello, sorry about the late return, 

Unfortunately, I tried to boot the switch from an external USB stick, but it didn't work as well.

[MHM Cisco World]

upgrade from where you download IOS ?

[tafabig]

Do you mean from where I downloaded the IOS or what ?

[Leo Laohoo]

Console into the switch and reboot.  Post the entire boot-up process.

[tafabig]

[Leo Laohoo]

Contact TAC and organize for an RMA.