Catalyst 2960X - POST: Failed PortPhyLoopback Packet Test asic_index 0 port_hardware_index 10

[Vinnfier93]

Hi all,

I have issue on cisco catalyst C2960X-48TS-L. The error messages is below:

POST: PortASIC Port Loopback Tests : Begin
POST: Failed PortPhyLoopback Packet Test asic_index 0 port_hardware_index 10
POST: Failed PortPhyLoopback Packet Test asic_index 0 port_hardware_index 9
POST: Failed PortPhyLoopback Packet Test asic_index 0 port_hardware_index 12
POST: Failed PortPhyLoopback Packet Test asic_index 0 port_hardware_index 11
POST: Failed PortPhyLoopback Packet Test asic_index 0 port_hardware_index 16
POST: Failed PortPhyLoopback Packet Test asic_index 0 port_hardware_index 15
POST: Failed PortPhyLoopback Packet Test asic_index 0 port_hardware_index 18
POST: Failed PortPhyLoopback Packet Test asic_index 0 port_hardware_index 17
POST: PortASIC Port Loopback Tests : End, Status Failed

Error: ASIC/PHY POST failed. Cannot continue.

%Software-forced reload

I have tried reload image but nothing was fixed.

Please advice for the best solution.

thanks

[Leo Laohoo · Accepted solution]

Contact Cisco TAC and organize for am RMA. 

The switch is dead. 

If you have reboot the switch several times then it is no longer CSCut90593.

[Vinnfier93]

Hi Leo,

Yes I think same like you too. because I have tried xmodem and check all in rommon but nothing cant fix it. actually.

Just wanna confirmation with it.

Thanks