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Cisco 2900 Series Switch Bootup Problems

Sam.K
Level 1
Level 1

Hi Everyone,

 

I have recently encountered some problems on a Cisco WS-C2960X-24PD-L. Initially there was no IOS on the device which caused some issues, but this has been mitigated by copying the IOS from another switch to try and boot the switch.

 

Now once the switch boots it goes through the initial verification etc but then fails on this part:

 

ERR: Fail to setup root-complex
PCIe link init failure

supervisor subsystem initialization failed
POST: ACT2 Authentication : Begin
POST: ACT2 Authentication : End, Status Passed
driver class subsystem initialization failed

 

17:39:56 UTC Thu Mar 31 2022: Unexpected exception to CPUvector 300, PC = 2C88424
-Traceback= 0x2C88424z 0x2B8D834z 0x2B89F34z 0x2B86A54z 0x219E4ECz 0x219E6C8z 0x219E840z 0x566E80z 0x5670A8z 0x2E2BD04z 0x2E27A00z

Writing crashinfo to flash:/crashinfo_ext/crashinfo_ext_96

=== Flushing messages (17:40:02 UTC Thu Mar 31 2022) ===

Buffered messages:
Queued messages:
Mar 31 17:40:02.510: %SYS-3-LOGGER_FLUSHING: System pausing to ensure console debugging output.

*Mar 1 00:00:56.385: Read env variable - LICENSE_BOOT_LEVEL =
*Jan 2 00:00:00.150: %IOS_LICENSE_IMAGE_APPLICATION-6-LICENSE_LEVEL: Module name = c2960x_lanbase Next reboot level = lanbase and License = lanbase
Mar 31 17:39:44.233: in Switch 0. Cannot read pid from Flexstack module

Mar 31 17:39:44.328: %HPAA:hpaa_port_bitmap_init:254:n_ports = 28, sizeof (**hpaa_port_bitmap.bitlist_array) = 16

Mar 31 17:39:56.051: %PLATFORM_IPC-3-COMMON: Init failed before IPC init
-Traceback= 555260z 28226C4z 29517F8z 219E4ECz 219E6C8z 219E840z 566E38z 5670A8z 2E2BD04z 2E27A00z
Mar 31 17:39:56.156: platform assert failure: 0: ../src-hulc/src-strider/strider_hqatm.c: 5446: strider_hqatm_set_snap_bridging
Mar 31 17:39:56.156: -Traceback= 5566D4z 294F31Cz 2BA27D0z 281E32Cz 219E4ECz 219E6C8z 219E840z 566E80z 5670A8z 2E2BD04z 2E27A00z

 

Any ideas how to get this resolved or is this an actual issue with the Hardware?

2 Replies 2

Leo Laohoo
Hall of Fame
Hall of Fame

Contact Cisco TAC and organize RMA while it is still possible. 

balaji.bandi
Hall of Fame
Hall of Fame
supervisor subsystem initialization failed

may be raise TAC case for replacement or RMA

BB

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