Cisco 2960 Switch's Express Setup is not working after upgrade

[msrabie]

Hello Experts,

Given:

- 2960 48P-TTL Switch.

- Before upgrade, It is configured successfully by Express Setup. Everything was fine using web interface.

Problem:

- After upgrade the tar of the IOS (which is correct and verified), the web interface is connecting but there are some problems:

1) Links at the left side menu are not responding.

2) The configuration is not appearing in the dashboard.

Is this a bug in the web interface software bundled with the new version of IOS.

Is there any workaround?

I would appreciate any help.

Regards

Mahmoud

[Mark Malone]

Hi

It could be a bug , check your release notes where you download the ios version on the website see if there are any open caveats for express

you could try another image im not sure what you have used I only see your hardware above or configure it by cli , those guis seem to be a bit buggy looking through the forum there's been a few reports on them not working

did you also try

upgrade java on the pc

try another browser

Web browser (Internet Explorer 6.0, 7.0, or Firefox 1.5, 2.0, or later) with JavaScript enabled

see if you get the same results on another laptop/pc to rule out something on the pc causing it

[Julio E. Moisa]

Have you tried with different browsers?

[msrabie]

Hi Julio and Mark

Thanks for your response.

Have you tried with different browsers?

I've tried the latest version of Chrome and Firefox. The same result.

check your release notes where you download the ios version on the website see if there are any open caveats for express

Could you provide link(s) for my Cisco Switch 2960 48P-TTL

you could try another image im not sure what you have used I only see your hardware above or configure it by cli , those guis seem to be a bit buggy looking through the forum there's been a few reports on them not working

I've used the tar file of Release 12.2.55-SE11.

LAN BASE WITH WEB BASED DEV MGR

did you also try upgrade java on the pc

Yes, I did. And verify online that the java version is the latest for both browsers: Chrome and  Firefox.

I forgot to tell you that after upgrade, when I login, the web interface asks me to go https but the browser refuses due to vulnerability. So, the only option to enter the dashboard is to use http. 

Thanks

Mahmoud

[Julio E. Moisa]

Thank you, could you please share the image filename used to upgrade?

[msrabie]

c2960-lanbasek9-tar.122-55.SE11.tar

[Julio E. Moisa]

Yeap actually it is the latest image, have you tried to update the adobe flash?

[msrabie]

Julio,

I have used 

Release 12.2.55-SE11

What about 

Release 15.0.2-SE10a?

[Julio E. Moisa]

Hi

As I can see the 12.2.55-SE11 is the suggested, but the latest are: 

15.0.2-SE10a   released on 2016

12.2.58-SE2     released on 2011

You could try to upgrade. 

[msrabie]

Julio,

Thanks again for your time and support.

15.0.2-SE10a   released on 2016

12.2.58-SE2     released on 2011

You could try to upgrade. 

How could I upgrade? From the web interface, the side link of Software Upgrade is not working.

Could I achieve that through telnet. Please tell me how step-by-step.

Regards

Mahmoud

[Julio E. Moisa]

Hi 

Sure my friend, these are the steps to follow:

Step 1: Connect your computer to the switch via console. 

Step 2: Verify the if have available space on your flash

show flash:

Step 3: Connect the switch to your computer via Ethernet and configure a network between the computer and the switch

Switch config:

conf t

vlan 10
no shutdown

int vlan 10
ip add 192.168.10.2 255.255.255.0
no shutdown

interface fa1/0/1
switchport access vlan 10
switchport mode access
no shutdown

--

On your computer configure the IP 192.168.10.1 

Remember to make pings to verify the connectivity between switch and computer. 

Step 4)

Download the IOS on your computer 

Step 5)

Install a FTP or TFTP software on your computer, and configure it to select the folder source where the IOS is storage. I usually used TFTP 3CDaemon but TFTP doesnot support transfer more than 30 or 32M so you should use a FTP.

Step 6)

Execute this command line:

Switch#  archive tar /xtract tftp://<IP address of your computer>/c2960....tar flash:

Also these links could be useful  :-)

https://supportforums.cisco.com/discussion/12492406/how-do-i-upgrade-cisco-catalyst-2960g-using-image-tar-file-after-tftp-copy-flash

https://www.youtube.com/watch?v=utSbMinOID4    (on this case they used /ovewrite so it will replace the IOS automatically)

[msrabie]

Julio,

Thanks a lot for these steps.

My switch IP is : 192.168.36.1 and it could be reached from my PC via the web interface. So, I think I would start from step 4 with TFTP tool and telent.

Am I right?

Regards

Mahmoud

[Julio E. Moisa]

Hi,

You are right, if you already have communication with your device via web, ssh or telnet you could begin on the step 4. 

Remember the upgrade process will be make using CLI - Command line through a terminal software like putty.  Ping is useful to verify the reachability between the devices, also check if the firewall or antivirus on your computer is disabled.

Also remember get a configuration backup if it is required. 

:-)

[gptech2444]

I'm having the exact same problem with a

Catalyst 2960S-24PS-L

I upgraded from SE3 to Release 12.2.55-SE12 using the .TAR file

What was the solution to links not working on web interface?

Update; Using internet explorer works, which is weird as the SE3 version worked fine on chrome, edge and brave.