Cisco 2960x access via web browser not working

[DiaaABUHUSSEIN0121]

Hi, I have updated the software of my switch using c2960x-universalk9-tar.152-4.E8.tar via web browser, now I'm unable to access the switch from the browser again, the switch still working and I can connect it to my computer and access it via Putty serial.

when I'm trying to access it via the browser using the static IP it show the username and password request, I entered them and it takes me to "the attached photo".

Any suggestion would be appreciated.

[Mark Malone]

Hi
on the attached photo what happens when you select web console ?
is the HTML file installed in flash , can you post dir flash:

http and https are still enabled yes

[DiaaABUHUSSEIN0121]

Hi Mark,

apologise for the late reply, when I select web console it show  " 404 Not Found "

[DiaaABUHUSSEIN0121]

cisco2960#dir
Directory of flash:/

2 -rwx 24359936 Jan 1 1970 00:15:44 +00:00 c2960x-universalk9-mz.152-4.E8.bin
3 -rwx 2152 Sep 7 2019 02:22:48 +00:00 config.text
4 -rwx 1917 Sep 7 2019 02:22:48 +00:00 private-config.text
5 -rwx 3096 Sep 7 2019 02:22:48 +00:00 multiple-fs

122185728 bytes total (97618432 bytes free)
cisco2960#dir flash:
Directory of flash:/

2 -rwx 24359936 Jan 1 1970 00:15:44 +00:00 c2960x-universalk9-mz.152-4.E8.bin
3 -rwx 2152 Sep 7 2019 02:22:48 +00:00 config.text
4 -rwx 1917 Sep 7 2019 02:22:48 +00:00 private-config.text
5 -rwx 3096 Sep 7 2019 02:22:48 +00:00 multiple-fs

122185728 bytes total (97618432 bytes free)
cisco2960#

[Leo Laohoo · Accepted solution]

Post the complete output to the command "dir" and "sh version".

[DiaaABUHUSSEIN0121]

Hi Leo,

see below please:

cisco2960#dir
Directory of flash:/

    2  -rwx    24359936   Jan 1 1970 00:15:44 +00:00  c2960x-universalk9-mz.152-4.E8.bin
    3  -rwx        2152   Sep 7 2019 02:22:48 +00:00  config.text
    4  -rwx        1917   Sep 7 2019 02:22:48 +00:00  private-config.text
    5  -rwx        3096   Sep 7 2019 02:22:48 +00:00  multiple-fs

122185728 bytes total (97618432 bytes free)
cisco2960#dir flash:
Directory of flash:/

    2  -rwx    24359936   Jan 1 1970 00:15:44 +00:00  c2960x-universalk9-mz.152-4.E8.bin
    3  -rwx        2152   Sep 7 2019 02:22:48 +00:00  config.text
    4  -rwx        1917   Sep 7 2019 02:22:48 +00:00  private-config.text
    5  -rwx        3096   Sep 7 2019 02:22:48 +00:00  multiple-fs

122185728 bytes total (97618432 bytes free)
cisco2960#

[Leo Laohoo]

Just as we suspect, the HTML folder is missing. This is the reason why.

[DiaaABUHUSSEIN0121]

Hi Leo,

I'm not an expert, could you please guide me how to add it.

TIA

[Leo Laohoo]

Download the IOS with a TAR extension.
Use the command "archive download-sw" to unpack the IOS into the switch.
Otherwise, read the Release notes because it will provide all the details about how to upgrade the switch firmware correctly.

[fuentescerezo]

Hello, could you specify more about the theme of the "archive download-sw" command, I searched the internet and found no results. thanks

[obi1987]

You can run the command

sh ip http server status

and look for HTTP server base path:

it should be with with os image name like below

HTTP server base path: flash:/c2960cx-universalk9-mz.152-7.E9/html

In case it is not in that way. You need to re install the OS.