Cisco 2960X web GUI not working

[Marcin Igel]

Hi,
I have a problem with GUI on my C2960X switch. I have upgraded my switch to version 15.2.7E4 MD using command:
archive download-sw /overwrite http:X.X.X.X/_cisco/c2960x-universalk9-tar.152-7.E4.tar

After restart switch:
---------------------------------------------------------------------
show version
Cisco IOS Software, C2960X Software (C2960X-UNIVERSALK9-M), Version 15.2(7)E4, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2021 by Cisco Systems, Inc.
Compiled Mon 08-Mar-21 11:26 by prod_rel_team

ROM: Bootstrap program is C2960X boot loader
BOOTLDR: C2960X Boot Loader (C2960X-HBOOT-M) Version 15.2(6r)E, RELEASE SOFTWARE (fc1)

3040-SW-03056 uptime is 43 minutes
System returned to ROM by power-on
System restarted at 08:20:13 UTC Thu Apr 29 2021
System image file is "flash:/c2960x-universalk9-mz.152-7.E4/c2960x-universalk9-mz.152-7.E4.bin"
Last reload reason: Reload command
(...)
Switch Ports Model SW Version SW Image
------ ----- ----- ---------- ----------
* 1 54 WS-C2960X-48LPD-L 15.2(7)E4 C2960X-UNIVERSALK9-M

Configuration register is 0xF

----------------------------------------------------------------------------------------------------------
show flash:
Directory of flash:/

2 -rwx 9153 Apr 29 2021 08:48:17 +02:00 config.text
3 -rwx 33 Feb 2 2020 10:04:47 +01:00 pnp-tech-time
4 -rwx 55119 Feb 2 2020 10:04:50 +01:00 pnp-tech-discovery-summary
5 -rwx 1156 Apr 28 2021 13:13:53 +02:00 vlan.dat
6 drwx 512 Apr 29 2021 08:05:37 +02:00 c2960x-universalk9-mz.152-7.E4
497 drwx 512 Apr 29 2021 08:05:38 +02:00 dc_profile_dir
499 -rwx 5323 Apr 29 2021 08:48:18 +02:00 private-config.text
500 -rwx 4120 Apr 29 2021 08:48:18 +02:00 multiple-fs

--------------------------------------------------------------------------------------------------------
show configuration
(...)
ip http server
ip http secure-server
(...)

But after entering url https://192.168.100.72/ browsers shows message "this site is unreacheable".
GUI was warking on previous firmware (15.2.7E2).
What can I do to run WEB BASED DEV MGR?

[marce1000 · Accepted solution]

 - Did you encounter or observe any errors when installing , also issue show logging just after and or before reboot , can't see an html directory strange , you may run  that again, take the logging-notes I mentioned into account. If persistent try to fetch the main page with wget , check for errors if any: 

                                     https://linux.die.net/man/1/wget

 M.

[Marcin Igel · Accepted solution]

html directory is inside "c2960x-universalk9-mz.152-7.E3"

3040-SW-03056#cd c2960x-universalk9-mz.152-7.E3
3040-SW-03056#dir
Directory of flash:/c2960x-universalk9-mz.152-7.E3/
6 drwx 1536 Apr 29 2021 09:51:57 +02:00 html
494 -rwx 26714112 Apr 29 2021 09:58:03 +02:00 c2960x-universalk9-mz.152-7.E3.bin
495 -rwx 688 Apr 29 2021 10:09:27 +02:00 info
122185728 bytes total (80321536 bytes free)

3040-SW-03056#cd html
3040-SW-03056#dir
Directory of flash:/c2960x-universalk9-mz.152-7.E3/html/
7 drwx 1024 Apr 29 2021 09:51:57 +02:00 day0
66 -rwx 17876 Apr 29 2021 09:52:19 +02:00 express-setup.htm
67 drwx 1024 Apr 29 2021 09:52:19 +02:00 utils
124 drwx 512 Apr 29 2021 09:52:29 +02:00 macros
126 -rwx 17876 Apr 29 2021 09:52:29 +02:00 express-setup.html
127 drwx 2048 Apr 29 2021 09:52:29 +02:00 features
270 drwx 512 Apr 29 2021 09:53:24 +02:00 tests
274 -rwx 5845 Apr 29 2021 09:53:24 +02:00 logout.html
275 -rwx 8229 Apr 29 2021 09:53:25 +02:00 index.html
276 drwx 512 Apr 29 2021 09:53:25 +02:00 onlinehelp
277 -rwx 13832 Apr 29 2021 09:53:25 +02:00 app.js
278 drwx 1024 Apr 29 2021 09:53:25 +02:00 lib
345 -rwx 566 Apr 29 2021 09:55:57 +02:00 config.js
346 drwx 512 Apr 29 2021 09:55:57 +02:00 js
349 drwx 512 Apr 29 2021 09:55:58 +02:00 resources
412 -rwx 143 Apr 29 2021 09:57:29 +02:00 version.js
413 drwx 5632 Apr 29 2021 09:57:30 +02:00 odm
485 drwx 1024 Apr 29 2021 09:57:37 +02:00 nls

Now I see that GUI works on http, but it looks like on screenshot.