Cisco 3560CX switch WebUI update failed

[dayjom111]

Hi guys - I don't do this often, but last time i used the webui to update image and webui/switch interface. The update failed, but the image was uploaded. the html dir and all the rest failed to update. The following directory information from switch flash:/ is: 

I suspect some of the problem was the multiple interferences by the browser interface and possible blocks or partial blocks. So the new image is there ...E10.bin in the uploadFile dir. The new html folder did not get updated properly. The old html.old was the previous html WebUI files. As such the browser interface is "broken" and will not function properly as before. I configure this switch by CLI originally, but thought the browser update might save a bit of time and be handier -HaHa. The switch is fully licensed. So asking for advice on manually fixing this issue. Thank you

[Leo Laohoo]

Why is someone making this too complicated? 

1.  Download the TAR file. 

2.  Execute by using the command "archive download-sw /over tftp://<IP_ADDRES>/filename.tar".  

The file can also be extracted off the USB port of the switch.

[dayjom111]

Too simplified, not pertinent to my detailed posting. And it maybe a bad idea to overwrite? Sometimes you may think you know too much because you are familiar with these procedures. I have never liked TFTP programs...this is not a good solution and is error prone, as experienced once again, by trying the "archive" command, getting similar error as posted by others with similar issues, although not like my exact issue.

So, as an update that may help someone, I did a reload on my switch and the new "dot.bin" image was in use. So the sw did update the IOS image to 152-7E10, but the HTML did not get updated. So no WebUI interface that can graphically update or configure switch, because the older version 152-7E6 was archived "html.old". This does not matter to me as I use the CLI still to configure devices, but obviously I am not used to some of the newer CLI commands and switch features.

c3560cx#archive download-sw /overwrite tftp://192.168.x.x/x/x/Documents/CISCO/c3560cx-universalk9-tar.152-7.E10.tar
Could not buffer tarfile...using multiple downloads
examining image...
%Error opening tftp://192.168.x.x/x/x/x/CISCO/c3560cx-universalk9-tar.152-7.E10.tar (Timed out)
%Error opening flash:update/info (No such file or directory)
ERROR: Image is not a valid IOS image archive.
c3560cx#
c3560cx#archive download-sw /safe tftp://192.168.x.x ~./Documents/CISCO/c3560cx-universalk9-tar.152-7.E10.tar
^
% Invalid input detected at '^' marker.

c3560cx#archive download-sw /safe tftp://x.x.x.x~./Documents/CISCO/c3560cx-universalk9-tar.152-7.E10.tar
Could not buffer tarfile...using multiple downloads
examining image...
%Error opening tftp://192.168.x.x~./Documents/CISCO/c3560cx-universalk9-tar.152-7.E10.tar (Invalid IP address or hostname)
%Error opening flash:update/info (No such file or directory)
ERROR: Image is not a valid IOS image archive.
c3560cx#archive download-sw /safe tftp://192.168.111.18/Documents/CISCO/c3560cx-universalk9-tar.152-7.E10.tar
Could not buffer tarfile...using multiple downloads
examining image...
%Error opening tftp://192.168.x.x/Documents/CISCO/c3560cx-universalk9-tar.152-7.E10.tar (Timed out)
%Error opening flash:update/info (No such file or directory)
ERROR: Image is not a valid IOS image archive.

I might be helpful if some one can give a more detailed example and instructions for using another protocol SFTP or SCP or as suggested USB port on switch....not just use USB port! thank you

[Leo Laohoo]

---

@dayjom111 wrote:
ERROR: Image is not a valid IOS image archive.

---

Ok, I'll back off and let others give this a try. 

By the way, the error message above is indicative of two things: 

1.  The IOS is not meant for the platform; or

2.  A bug where the switch "pretends" to be another switch model.  

[dayjom111]

It maybe that the real message of what's going on is in the error messages, but Cisco error often give the same messages for similar errors or errors contained are present in the different attempts to upload the TAR file. So if it is the wrong platform, then this would be another Cisco critical error. I get the update notifications all the same for various Cisco subscriptions that I have....So

It just need someone that has the knowledge of these errors to help. As is indicated in previous message the current image is the latest, and it did this on it's own with just a <reload>. It's just not booting from the normal flash: <location> as before. NO matter, CLI operations is fine for me anyways. I am a bit surprised that no one else has jumped on this one. There are of course other ways to handle this issue....hhmmmm

Thanks