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Cisco 3650 restart when conecting through CNA

Anand Chourasia
Level 1
Level 1

Hi,

My core switch 3650 is working fine but it restarted when connecting through Cisco Network Assistant.

Do any one have this type of problem?

Need help to resolve this.

5 Replies 5

Leonid Voronkin
VIP Alumni
VIP Alumni

what version of software?

________________________________________________________
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Hi Leonid,

 

Thanks for response,

The version is:


Cisco IOS XE Software, Version 16.06.01
Cisco IOS Software [Everest], Catalyst L3 Switch Software (CAT3K_CAA-UNIVERSALK9-M), Version 16.6.1, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2017 by Cisco Systems, Inc.
Compiled Sat 22-Jul-17 03:00 by mcpre

 

 

 

Leo Laohoo
Hall of Fame
Hall of Fame

What is the exact firmware of the switch? 

Post the complete output to the following commands: 

sh version
dir crashinfo:

Hi Leo,

 

Thanks for response,

 

output of sh version and sh crashinfo: are mentioned bellow:

 

=~=~=~=~=~=~=~=~=~=~=~= PuTTY log 2020.09.03 11:54:57 =~=~=~=~=~=~=~=~=~=~=~=
sh ver
Cisco IOS XE Software, Version 16.06.01
Cisco IOS Software [Everest], Catalyst L3 Switch Software (CAT3K_CAA-UNIVERSALK9-M), Version 16.6.1, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2017 by Cisco Systems, Inc.
Compiled Sat 22-Jul-17 03:00 by mcpre


Cisco IOS-XE software, Copyright (c) 2005-2017 by cisco Systems, Inc.
All rights reserved. Certain components of Cisco IOS-XE software are
licensed under the GNU General Public License ("GPL") Version 2.0. The
software code licensed under GPL Version 2.0 is free software that comes
with ABSOLUTELY NO WARRANTY. You can redistribute and/or modify such
GPL code under the terms of GPL Version 2.0. For more details, see the
documentation or "License Notice" file accompanying the IOS-XE software,
or the applicable URL provided on the flyer accompanying the IOS-XE
software.


ROM: IOS-XE ROMMON
BOOTLDR: CAT3K_CAA Boot Loader (CAT3K_CAA-HBOOT-M) Version 4.56, RELEASE SOFTWARE (P)

--More-- CORE_SWITCH-1 uptime is 2 hours, 39 minutes
Uptime for this control processor is 2 hours, 42 minutes
System returned to ROM by reload
System image file is "flash:cat3k_caa-universalk9.16.06.01.SPA.bin"
Last reload reason: Reload reason content is absent

 

This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

--More--
Technology Package License Information:

-----------------------------------------------------------------
Technology-package Technology-package
Current Type Next reboot
------------------------------------------------------------------
lanbasek9 Permanent lanbasek9

cisco WS-C3650-24TS (MIPS) processor (revision K0) with 852992K/6147K bytes of memory.
Processor board ID FDO1942Z0RD
8 Virtual Ethernet interfaces
28 Gigabit Ethernet interfaces
2048K bytes of non-volatile configuration memory.
4194304K bytes of physical memory.
250456K bytes of Crash Files at crashinfo:.
1609272K bytes of Flash at flash:.
0K bytes of WebUI ODM Files at webui:.

Base Ethernet MAC Address : 58:ac:78:34:52:80
Motherboard Assembly Number : 73-15898-05
Motherboard Serial Number : FDO194219DQ
--More-- Model Revision Number : K0
Motherboard Revision Number : B0
Model Number : WS-C3650-24TS
System Serial Number : FDO1942Z0RD


Switch Ports Model SW Version SW Image Mode
------ ----- ----- ---------- ---------- ----
* 1 28 WS-C3650-24TS 16.6.1 CAT3K_CAA-UNIVERSALK9 BUNDLE


Configuration register is 0x102

CORE_SWITCH-1#sh crashinfi
^
% Invalid input detected at '^' marker.

CORE_SWITCH-1#sh crashinf
CORE_SWITCH-1#sh crashinfo:
-#- --length-- ---------date/time--------- path
2 0 Jan 01 1970 09:00:04.0000000000 +00:00 koops.dat
3 254 Aug 30 2017 13:15:06.0000000000 +00:00 verify-rp_iosd-1504066506793260555.log
4 254 Aug 30 2017 13:16:48.0000000000 +00:00 verify-rp_iosd-1504066608774374040.log
5 254 Aug 30 2017 13:18:30.0000000000 +00:00 verify-rp_iosd-1504066710773074419.log
6 254 Aug 30 2017 13:20:12.0000000000 +00:00 verify-rp_iosd-1504066812771829419.log
7 254 Aug 30 2017 13:21:55.0000000000 +00:00 verify-rp_iosd-1504066915772464896.log
8 254 Aug 30 2017 13:23:38.0000000000 +00:00 verify-rp_iosd-1504067018771546657.log
9 254 Aug 30 2017 13:25:20.0000000000 +00:00 verify-rp_iosd-1504067120772977897.log
10 254 Aug 30 2017 13:27:02.0000000000 +00:00 verify-rp_iosd-1504067222774137849.log
11 254 Aug 30 2017 13:28:44.0000000000 +00:00 verify-rp_iosd-1504067324773226653.log
12 254 Aug 30 2017 13:30:26.0000000000 +00:00 verify-rp_iosd-1504067426771578302.log
13 254 Aug 30 2017 14:19:19.0000000000 +00:00 verify-rp_iosd-1504070359579361271.log
--More-- 14 254 Aug 30 2017 14:21:01.0000000000 +00:00 verify-rp_iosd-1504070461774671548.log
15 254 Aug 30 2017 14:22:43.0000000000 +00:00 verify-rp_iosd-1504070563772455794.log
16 254 Aug 30 2017 14:35:44.0000000000 +00:00 verify-rp_iosd-1504071344578879094.log
17 254 Aug 30 2017 14:37:28.0000000000 +00:00 verify-rp_iosd-1504071448771987120.log
18 254 Aug 30 2017 14:47:00.0000000000 +00:00 verify-rp_iosd-1504072020772631582.log
19 254 Aug 30 2017 15:06:01.0000000000 +00:00 verify-rp_iosd-1504073161776499993.log
20 254 Aug 30 2017 15:07:27.0000000000 +00:00 verify-rp_iosd-1504073247775549753.log
21 254 Aug 30 2017 15:11:41.0000000000 +00:00 verify-rp_iosd-1504073501772980283.log
22 254 Aug 30 2017 15:13:07.0000000000 +00:00 verify-rp_iosd-1504073587773518697.log
23 48128 Sep 03 2020 15:41:15.0000000000 +00:00 tracelogs
24 19039 Aug 29 2020 07:47:50.0000000000 +00:00 tracelogs/dmesg
25 11 Aug 29 2020 07:47:50.0000000000 +00:00 tracelogs/timestamp
26 1701 Sep 03 2020 13:00:58.0000000000 +00:00 tracelogs/auto_upgrade_client_sh_pmanlog_R0-0.12593_0.20200903040057.bin.gz
--More-- 27 1561 Sep 03 2020 13:01:00.0000000000 +00:00 tracelogs/auto_upgrade_client_sh_pmanlog_R0-0.12593_1.20200903040100.bin.gz
28 417 Sep 03 2020 13:00:33.0000000000 +00:00 tracelogs/binos_R0-0.4631_0.20200903040033.bin.gz
29 1628 Sep 03 2020 13:00:47.0000000000 +00:00 tracelogs/flashutil_R0-0.10026_0.20200903040047.bin.gz
30 1638 Sep 03 2020 13:00:47.0000000000 +00:00 tracelogs/flashutil_R0-0.10061_0.20200903040047.bin.gz
31 1650 Sep 03 2020 13:00:47.0000000000 +00:00 tracelogs/flashutil_R0-0.10085_0.20200903040047.bin.gz
32 585 Sep 03 2020 13:00:52.0000000000 +00:00 tracelogs/inst_issu_check_R0-0.11827_0.20200903040052.bin.gz
33 441 Sep 03 2020 13:00:35.0000000000 +00:00 tracelogs/inst_publish_retrieve_sw_sets_R0-0.5044_0.20200903040035.bin.gz
34 431 Sep 03 2020 13:00:39.0000000000 +00:00 tracelogs/inst_rollback_timer_R0-0.6330_0.20200903040039.bin.gz
35 680 Sep 03 2020 13:00:08.0000000000 +00:00 tracelogs/install_engine_R0-0.1013_0.20200903040008.bin.gz
36 27108 Sep 03 2020 14:24:29.0000000000 +00:00 tracelogs/fed_F0-0.19281_15.20200903051927.bin.gz
37 754 Sep 03 2020 13:00:33.0000000000 +00:00 tracelogs/tdl_boottime_R0-0.4788_0.20200903040033.bin.gz
38 1529 Sep 03 2020 13:01:41.0000000000 +00:00 tracelogs/droputil_R0-0.4171_0.20200903040031.bin.gz
--More-- 39 992 Sep 03 2020 14:23:07.0000000000 +00:00 tracelogs/reflector_R0-0.4175_12.20200903052007.bin.gz
40 1969 Sep 03 2020 13:01:39.0000000000 +00:00 tracelogs/bt_logger_R0-0.13929_0.20200903040139.bin.gz
41 917 Sep 03 2020 14:22:58.0000000000 +00:00 tracelogs/epc_ws_liaison_F0-0.18704_11.20200903051933.bin.gz
42 802 Sep 03 2020 13:03:01.0000000000 +00:00 tracelogs/plogd_F0-0.28786_0.20200903040301.bin.gz
43 1557 Sep 03 2020 13:03:01.0000000000 +00:00 tracelogs/plogd_pmanlog_F0-0.28297_0.20200903040238.bin.gz
44 16610 Sep 03 2020 13:03:49.0000000000 +00:00 tracelogs/IOSRP_R0-0.31607_0.20200903040310.bin.gz
45 597 Sep 03 2020 13:03:49.0000000000 +00:00 tracelogs/cfgwr_R0-0.4823_0.20200903040349.bin.gz
46 597 Sep 03 2020 13:03:49.0000000000 +00:00 tracelogs/cfgwr_R0-0.4833_0.20200903040349.bin.gz
47 594 Sep 03 2020 13:03:49.0000000000 +00:00 tracelogs/cfgwr_R0-0.4850_0.20200903040349.bin.gz
48 594 Sep 03 2020 13:03:49.0000000000 +00:00 tracelogs/cfgwr_R0-0.4868_0.20200903040349.bin.gz
49 601 Sep 03 2020 13:03:50.0000000000 +00:00 tracelogs/cfgwr_R0-0.4879_0.20200903040350.bin.gz
50 1882 Sep 03 2020 13:03:35.0000000000 +00:00 tracelogs/plogd_R0-0.582_0.20200903040331.bin.gz
--More-- 51 11303 Sep 03 2020 13:04:39.0000000000 +00:00 tracelogs/pvp_R0-0.12135_0.20200903040055.bin.gz
52 998 Sep 03 2020 15:04:11.0000000000 +00:00 tracelogs/reflector_R0-0.4175_17.20200903060111.bin.gz
53 41122 Sep 03 2020 13:08:03.0000000000 +00:00 tracelogs/fed_F0-0.19281_0.20200903040207.bin.gz
54 26886 Sep 03 2020 15:10:29.0000000000 +00:00 tracelogs/fed_F0-0.19281_24.20200903060523.bin.gz
55 1013 Sep 03 2020 13:05:54.0000000000 +00:00 tracelogs/tam_svcs_ngxk_cfg_R0-0.21387_0.20200903040554.bin.gz
56 1587 Sep 03 2020 13:05:43.0000000000 +00:00 tracelogs/tam_svcs_ngxk_cfg_pmanlog_R0-0.20775_0.20200903040542.bin.gz
57 11693 Sep 03 2020 13:09:10.0000000000 +00:00 tracelogs/platform_mgr_R0-0.19703_0.20200903040202.bin.gz
58 26995 Sep 03 2020 13:13:06.0000000000 +00:00 tracelogs/fed_F0-0.19281_1.20200903040806.bin.gz
59 926 Sep 03 2020 15:10:18.0000000000 +00:00 tracelogs/epc_ws_liaison_F0-0.18704_17.20200903060653.bin.gz
60 26994 Sep 03 2020 15:15:35.0000000000 +00:00 tracelogs/fed_F0-0.19281_25.20200903061031.bin.gz
61 26983 Sep 03 2020 13:18:13.0000000000 +00:00 tracelogs/fed_F0-0.19281_2.20200903041309.bin.gz
62 1007 Sep 03 2020 15:12:12.0000000000 +00:00 tracelogs/reflector_R0-0.4175_18.20200903060912.bin.gz
--More-- 63 26948 Sep 03 2020 13:23:18.0000000000 +00:00 tracelogs/fed_F0-0.19281_3.20200903041816.bin.gz
64 26586 Sep 03 2020 15:20:44.0000000000 +00:00 tracelogs/fed_F0-0.19281_26.20200903061538.bin.gz
65 27303 Sep 03 2020 13:28:20.0000000000 +00:00 tracelogs/fed_F0-0.19281_4.20200903042320.bin.gz
66 919 Sep 03 2020 15:18:13.0000000000 +00:00 tracelogs/epc_ws_liaison_F0-0.18704_18.20200903061448.bin.gz
67 1019 Sep 03 2020 15:20:13.0000000000 +00:00 tracelogs/reflector_R0-0.4175_19.20200903061713.bin.gz
68 26865 Sep 03 2020 13:33:26.0000000000 +00:00 tracelogs/fed_F0-0.19281_5.20200903042823.bin.gz
69 26852 Sep 03 2020 13:38:29.0000000000 +00:00 tracelogs/fed_F0-0.19281_6.20200903043329.bin.gz
70 26956 Sep 03 2020 15:25:50.0000000000 +00:00 tracelogs/fed_F0-0.19281_27.20200903062046.bin.gz
71 926 Sep 03 2020 15:26:08.0000000000 +00:00 tracelogs/epc_ws_liaison_F0-0.18704_19.20200903062243.bin.gz
72 26943 Sep 03 2020 13:43:35.0000000000 +00:00 tracelogs/fed_F0-0.19281_7.20200903043831.bin.gz
73 1013 Sep 03 2020 13:42:03.0000000000 +00:00 tracelogs/reflector_R0-0.4175_7.20200903043903.bin.gz
74 11990 Sep 03 2020 13:05:37.0000000000 +00:00 tracelogs/IOSRP_R0-0.31607_1.20200903040349.bin.gz
--More-- 75 26731 Sep 03 2020 13:48:44.0000000000 +00:00 tracelogs/fed_F0-0.19281_8.20200903044338.bin.gz
76 26759 Sep 03 2020 13:53:47.0000000000 +00:00 tracelogs/fed_F0-0.19281_9.20200903044846.bin.gz
77 1001 Sep 03 2020 13:50:04.0000000000 +00:00 tracelogs/reflector_R0-0.4175_8.20200903044704.bin.gz
78 932 Sep 03 2020 13:51:17.0000000000 +00:00 tracelogs/epc_ws_liaison_F0-0.18704_7.20200903044752.bin.gz
79 26777 Sep 03 2020 13:58:55.0000000000 +00:00 tracelogs/fed_F0-0.19281_10.20200903045350.bin.gz
80 997 Sep 03 2020 13:59:05.0000000000 +00:00 tracelogs/reflector_R0-0.4175_9.20200903045505.bin.gz
81 927 Sep 03 2020 13:59:12.0000000000 +00:00 tracelogs/epc_ws_liaison_F0-0.18704_8.20200903045547.bin.gz
82 26745 Sep 03 2020 14:04:01.0000000000 +00:00 tracelogs/fed_F0-0.19281_11.20200903045858.bin.gz
83 26912 Sep 03 2020 14:09:09.0000000000 +00:00 tracelogs/fed_F0-0.19281_12.20200903050404.bin.gz
84 926 Sep 03 2020 14:07:07.0000000000 +00:00 tracelogs/epc_ws_liaison_F0-0.18704_9.20200903050342.bin.gz
85 1001 Sep 03 2020 14:07:06.0000000000 +00:00 tracelogs/reflector_R0-0.4175_10.20200903050305.bin.gz
86 26802 Sep 03 2020 14:14:16.0000000000 +00:00 tracelogs/fed_F0-0.19281_13.20200903050911.bin.gz
--More-- 87 26632 Sep 03 2020 14:19:25.0000000000 +00:00 tracelogs/fed_F0-0.19281_14.20200903051418.bin.gz
88 918 Sep 03 2020 14:15:03.0000000000 +00:00 tracelogs/epc_ws_liaison_F0-0.18704_10.20200903051137.bin.gz
89 990 Sep 03 2020 14:15:06.0000000000 +00:00 tracelogs/reflector_R0-0.4175_11.20200903051206.bin.gz
90 10454 Sep 03 2020 14:25:07.0000000000 +00:00 tracelogs/platform_mgr_R0-0.19703_1.20200903041133.bin.gz
91 26679 Sep 03 2020 14:29:34.0000000000 +00:00 tracelogs/fed_F0-0.19281_16.20200903052432.bin.gz
92 26692 Sep 03 2020 14:34:41.0000000000 +00:00 tracelogs/fed_F0-0.19281_17.20200903052937.bin.gz
93 1016 Sep 03 2020 14:30:43.0000000000 +00:00 tracelogs/epc_ws_liaison_F0-0.18704_12.20200903052728.bin.gz
94 995 Sep 03 2020 14:31:08.0000000000 +00:00 tracelogs/reflector_R0-0.4175_13.20200903052808.bin.gz
95 27078 Sep 03 2020 14:39:50.0000000000 +00:00 tracelogs/fed_F0-0.19281_18.20200903053444.bin.gz
96 916 Sep 03 2020 14:38:38.0000000000 +00:00 tracelogs/epc_ws_liaison_F0-0.18704_13.20200903053513.bin.gz
97 1001 Sep 03 2020 14:39:09.0000000000 +00:00 tracelogs/reflector_R0-0.4175_14.20200903053609.bin.gz
98 26885 Sep 03 2020 14:44:54.0000000000 +00:00 tracelogs/fed_F0-0.19281_19.20200903053952.bin.gz
--More-- 99 26632 Sep 03 2020 14:50:01.0000000000 +00:00 tracelogs/fed_F0-0.19281_20.20200903054456.bin.gz
100 925 Sep 03 2020 14:46:33.0000000000 +00:00 tracelogs/epc_ws_liaison_F0-0.18704_14.20200903054308.bin.gz
101 991 Sep 03 2020 14:48:10.0000000000 +00:00 tracelogs/reflector_R0-0.4175_15.20200903054409.bin.gz
102 26794 Sep 03 2020 14:55:08.0000000000 +00:00 tracelogs/fed_F0-0.19281_21.20200903055003.bin.gz
103 920 Sep 03 2020 14:54:28.0000000000 +00:00 tracelogs/epc_ws_liaison_F0-0.18704_15.20200903055103.bin.gz
104 26966 Sep 03 2020 15:00:14.0000000000 +00:00 tracelogs/fed_F0-0.19281_22.20200903055510.bin.gz
105 1006 Sep 03 2020 14:56:11.0000000000 +00:00 tracelogs/reflector_R0-0.4175_16.20200903055210.bin.gz
106 26444 Sep 03 2020 15:05:20.0000000000 +00:00 tracelogs/fed_F0-0.19281_23.20200903060016.bin.gz
107 932 Sep 03 2020 15:02:23.0000000000 +00:00 tracelogs/epc_ws_liaison_F0-0.18704_16.20200903055858.bin.gz
108 14073 Sep 03 2020 14:59:49.0000000000 +00:00 tracelogs/dbm_R0-0.30607_0.20200903040348.bin.gz
109 26889 Sep 03 2020 15:30:57.0000000000 +00:00 tracelogs/fed_F0-0.19281_28.20200903062552.bin.gz
110 1000 Sep 03 2020 15:28:14.0000000000 +00:00 tracelogs/reflector_R0-0.4175_20.20200903062513.bin.gz
--More-- 111 26841 Sep 03 2020 15:36:03.0000000000 +00:00 tracelogs/fed_F0-0.19281_29.20200903063059.bin.gz
112 931 Sep 03 2020 15:34:03.0000000000 +00:00 tracelogs/epc_ws_liaison_F0-0.18704_20.20200903063038.bin.gz
113 26683 Sep 03 2020 15:41:08.0000000000 +00:00 tracelogs/fed_F0-0.19281_30.20200903063605.bin.gz
114 986 Sep 03 2020 15:37:15.0000000000 +00:00 tracelogs/reflector_R0-0.4175_21.20200903063314.bin.gz
115 254 Aug 30 2017 15:14:33.0000000000 +00:00 verify-rp_iosd-1504073673775998595.log
116 254 Aug 30 2017 15:16:00.0000000000 +00:00 verify-rp_iosd-1504073760773579787.log
117 254 Aug 31 2017 13:02:37.0000000000 +00:00 verify-rp_iosd-1504152157577138285.log
118 254 Aug 31 2017 13:04:19.0000000000 +00:00 verify-rp_iosd-1504152259772000964.log
119 0 Aug 31 2017 14:03:05.0000000000 +00:00 tracelogs.yxf
120 13619750 Dec 27 2019 11:01:49.0000000000 +00:00 system-report_1_20191227-110140-india.tar.gz
121 32387157 Aug 29 2020 21:47:21.0000000000 +00:00 system-report_1_20200829-214707-india.tar.gz
122 30188498 Aug 31 2020 13:13:51.0000000000 +00:00 system-report_1_20200831-131337-india.tar.gz
--More-- 123 30868269 Sep 03 2020 12:57:28.0000000000 +00:00 system-report_1_20200903-125716-india.tar.gz
126899200 bytes available (108633088 bytes used)

CORE_SWITCH-1#

balaji.bandi
Hall of Fame
Hall of Fame

Looking at the Matrix CNA - it supports your model, but i have never worked in CNA, I believe (not sure) required software to be install mode ( but your Switch in bundle mode) - cross-check again. ( also some of the version also not support as per my reading)

 

https://www.cisco.com/c/en/us/td/docs/net_mgmt/cisco_network_assistant/version6/relnotes/ol32368.html#pgfId-694048

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