Cisco 887VA., IOS issue.

[Xividar]

Hi Guys,

I've come across a strange issue with x2 of my Cisco 887 VA's. I upgraded the IOS this morning to c880data-universalk9-mz.153-3.M8.bin when I reloaded the devices, my routers believes the images to be invalid, error message below.

I thought maybe there was an issue with the downloaded file, however the MD5 was fine. No problem I thought, I will use the very latest image, that being c880data-universalk9-mz.154-3.M6.bin. This also does not work. I've tried using ROMMON and TFTP, and also tried to boot from USBFLASH0:, each time I receive the error message below.

I've also gone back and tried some really old images for the 887 VA, but simply nothing works. ROMMON does not even allow me to copy the image to FLASH: 

They are defiantly labelled as 887 VA, not VA W or any other model.

I'm really at a loss so any help would be appreciated.

Cheers :)

loadprog: error - Invalid image for platform

[Leo Laohoo]

Post the entire boot-up process.  I want to see where it is failing.

[Xividar]

Boot messages below; also this is what happens when I try to boot from USB:-

2 48280312 -rw- c880data-universalk9-mz.156-3.M.bin

rommon 8 > boot usbflash0:c880data-universalk9-mz.156-3.M.bin

loadprog: error - Invalid image for platform
e_machine = 180, cpu_type = 221
boot: cannot load "usbflash0:c880data-universalk9-mz.156-3.M.bin"
rommon 9 >

System Bootstrap, Version 15.4(1r)T1, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 2014 by cisco Systems, Inc.

Total memory size = 512 MB
Field Upgradeable ROMMON Integrity test
_______________________________________
ROM: Digitally Signed Production Software
C887VA-K9 platform with 524288 Kbytes of main memory
Main memory is configured to 32 bit mode

Upgrade ROMMON initialized
loadprog: error - Invalid image for platform
e_machine = 180, cpu_type = 221
boot: cannot load "flash:"

System Bootstrap, Version 15.4(1r)T1, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 2014 by cisco Systems, Inc.

Total memory size = 512 MB
Field Upgradeable ROMMON Integrity test
_______________________________________
ROM: Digitally Signed Production Software
C887VA-K9 platform with 524288 Kbytes of main memory
Main memory is configured to 32 bit mode

Upgrade ROMMON initialized
loadprog: error - Invalid image for platform
e_machine = 180, cpu_type = 221
boot: cannot load "flash:"

System Bootstrap, Version 15.4(1r)T1, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 2014 by cisco Systems, Inc.

Total memory size = 512 MB
Field Upgradeable ROMMON Integrity test
_______________________________________
ROM: Digitally Signed Production Software
C887VA-K9 platform with 524288 Kbytes of main memory
Main memory is configured to 32 bit mode

Upgrade ROMMON initialized
rommon 1 > dir flash:
Directory of flash:

16730 48280312 -rw- c880data-universalk9-mz.156-3.M.bin
rommon 2 >

[Leo Laohoo]

loadprog: error - Invalid image for platform

Can you post what happens if you enter the command "boot flash:c880data-universalk9-mz.156-3.M.bin"?

[Xividar]

Hi Leo,

rommon 20 > boot flash:c880data-universalk9-mz.156-3.M.bin
loadprog: error - Invalid image for platform
e_machine = 180, cpu_type = 221
boot: cannot load "flash:c880data-universalk9-mz.156-3.M.bin"

Thanks!!! Completely at a loss as to why it believes this image is incorrect. It's clearly not.

[Xividar]

Just tried to TFTP the image back up from a Windows machine, same thing.

rommon 28 > tftpdnld -r

IP_ADDRESS: 192.168.1.2
IP_SUBNET_MASK: 255.255.255.0
DEFAULT_GATEWAY: 192.168.1.1
TFTP_SERVER: 192.168.1.1
TFTP_FILE: c880data-universalk9-mz.156-3.M.bin
TFTP_MACADDR: 00:78:88:ef:cd:8f
TFTP_DESTINATION: flash:
TFTP_VERBOSE: Progress
TFTP_RETRY_COUNT: 20
TFTP_TIMEOUT: 7200
TFTP_CHECKSUM: Yes
FE_PORT: 0
.
Receiving c880data-universalk9-mz.156-3.M.bin from 192.168.1.1 !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
File reception completed.
TFTP flash copy: Invalid file header, copy terminated.
Reason: Wrong target platform OR corrupt file.

Err Code 0x5

[Leo Laohoo]

Reason: Wrong target platform OR corrupt file.

Compare the MD5 hash value of the file against the MD5 hash value found in the Cisco website. 

[Xividar]

Hi Leo,

Yes, that's one of the first things I checked. The MD5 hash matches perfectly.

Cheers! 

[Leo Laohoo]

Downgrade the IOS.  Could be an IOS bug.

[Xividar]

Thanks, I've found the issue. The culprit was indeed the wrong IOS. Cisco list both a C887 VA and an 887VA. Small subtly and I'm not sure what the difference is between models?

887-VA - c880data-universalk9-mz.154-3.M6.bin

C887-VA - c800-universalk9-mz.SPA.156-3.M.bin

Thanks for the assistance guys.

Cheers.

[johnd2310]

hi,

What was the ios version that  was running previously?

Thanks

John